Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84569 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 19, 2016 — Rated 9 out of 10 by C.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used Zerorez for several years. Cleaning process delivers a clean, fresh look to carpet.

Report a concern   January 19, 2016 — Rated 7 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

Two small bedroom chairs were not moved to clean the carpet underneath. Now a reschedule has to be done.

Report a concern   January 19, 2016 — Rated 10 out of 10 by Denyse Zamora Zerorez Dallas/Ft. Worth
What do you like about our products and services?

PROFESSIONALISM!~!!!!!

Report a concern   January 19, 2016 — Rated 10 out of 10 by Kaprisha & Arthur Armstrong Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Home smelled really fresh and carpet dried fast witha all stains gone.

Report a concern   January 19, 2016 — Rated 7 out of 10 by E.B.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

The techs worked very hard in a multiple duct environment and seemed to do a thorough job.
However, my master bath still has that "moldy" odor that I had hoped duct cleaning would eliminate. Other rooms seem better. All in all, the result of all that hard work was not quite 100%.

Report a concern   January 19, 2016 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Punctuality, courtesy, and quality of the results.

Report a concern   January 19, 2016 — Rated 10 out of 10 by V.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service men work very hard

Report a concern   January 19, 2016 — Rated 10 out of 10 by Larry Thompson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great tools with minimal chemicals, no odors and awesome service. I have had 2 or 3 different service men out and all have provided great service with the best attitudes. Its easy to see they enjoy their jobs.

The staff as Zerorez just simply do it the right way!!

Thank you all Larry Thompson

Report a concern   January 19, 2016 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was impressed with the brush they used to dig into the carpet before cleaning it. I have been using your company for the past few years and that was the first time I saw that piece of equipment.

Report a concern   January 19, 2016 — Rated 9 out of 10 by T.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly tech. Prompt service and done fairly quickly.

Report a concern   January 19, 2016 — Rated 9 out of 10 by Y.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My House smells so good the carpet looks new and it was almost dry by the time the technician left

Report a concern   January 18, 2016 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They do what they claim. On time, polite and capable service tech.

Report a concern   January 18, 2016 — Rated 0 out of 10 by J.C.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

you disappointed me in so many ways

Report a concern   January 18, 2016 — Rated 10 out of 10 by Kevin Leis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Frankie was great!

Report a concern   January 18, 2016 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Second time I have had you all in a week. We had some :challenges" but I was impressed and delighted they way they were handled by dispatch, our Tech, Braxton and others. Thank you! Have already endorsed you all on FB.

Report a concern   January 18, 2016 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

cleanliness....quick.....

Report a concern   January 18, 2016 — Rated 10 out of 10 by Lesley Dalme Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that there are no chemicals , the carpets look great, I'm very pleased.

Report a concern   January 18, 2016 — Rated 10 out of 10 by John Sapp Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician (Rory) did a phenomenal job! He was incredibly meticulous in his work and took very good care of our carpet and I will definitely request him on my next scheduled cleaning!

Report a concern   January 18, 2016 — Rated 10 out of 10 by O.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Like the brushing machine. Your crew does a great job. If you have a problem with the cleaning, you come back and correct the problem. I've used Zerorez for years and I'm a firm believer in your service.

Report a concern   January 18, 2016 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I really liked my service technician!

Report a concern   January 18, 2016 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet almost looks new, not crunchy and dried very. Technician was very polite.

Report a concern   January 18, 2016 — Rated 10 out of 10 by L.K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jimmy is an outstanding tech a true professional, happy to have in our home everytime we use zerorez!!!

Report a concern   January 18, 2016 — Rated 10 out of 10 by Connie Timmons Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The rugs get incredibly clean! It is amazing that all the pet odors are GONE!

Report a concern   January 18, 2016 — Rated 0 out of 10 by B.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The service tech was aggressive and on the verge of rude. He made guarantees about the service I do not feel were justifiable. He guaranteed that cleaning the fins on our ac would accelerate the cooling process, and if not we would be reimbursed. How do you gauge whether it is cooling faster or not?
In addition to the lack of customer service skills, the techs stepped through our ceiling twice. They did not report the damage until they were ready to leave and demanded payment even though they stepped through our ceiling. They only reported the one hole to us, and a few days later we found the second hole.
I have no idea if the service made any improvement to our air quality or AC system. I hated the entire experience and now we have to go through the process of getting our ceiling repaired.
I will definitely provide negative feedback to friends and family.

Report a concern   January 18, 2016 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No toxic chemicals used.

Report a concern   January 18, 2016 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet looks great and your guy who came out was friendly and took care in protecting walls during the cleaning.

Report a concern   January 17, 2016 — Rated 10 out of 10 by M.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt and courtesy.
Thorough job.

Report a concern   January 17, 2016 — Rated 10 out of 10 by Karl Lickteig Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional technicians with expert advise and at a fair price. The product speaks for itself with clean carpet!

Report a concern   January 17, 2016 — Rated 9 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I especially like how jimmy explainsd everything he would be doing and why. He was very pleasant and did a very good job. I wish all that came into my home to do a job were as pleasant as he was.

Report a concern   January 17, 2016 — Rated 10 out of 10 by V.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals used.


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