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based on 84558 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The guy who came over was very good at advising me on what direction I should go. I like the way that you clean my carpets.
Did a very good job on my carpet. Came out very clean.
Your staff are very friendly and cooperative and willing to work with you
The job they do is very thorough
I wonder definitely recommend them to anyone who is looking to have their homes cleaned
Thank you for a job well done
Liked the whole package. The technician and rhe results.
All natural cleaning with water, super equipment to get the job done right! The Service Technician was outstanding!
The gentleman that came was totally professional and did the best he could and went beyond to tell & explain what he was doing! I was just expecting carpet and bottom of couch to look better but I am going to have to go back & spot clean. I do feel he got a lot of dirt up & out but there is an area in my living room that I feel stains were brought to top and they show worse now! That is why I feel that I have to spot clean to finish getting it out.
Small simple stains in the bedroom were not removed.
The tile in the kitchen was not cleaned as promised.
I had to call Zerorez to schedule someone to come back out to clean the tile flooring in the kitchen instead of someone of someone reaching out to me.
Michael K was courteous, polite and careful. Splendid job! Thanks!
Robert was very professional. Couldn't have asked for a better person for our job!
Really liked our service rep who did an outstanding job on getting rid of our carpet stains!
The tech was early and very professional. He did a great job. His name was Joshua Rawlins
Customer Service was impeccable from the moment i inquired about their services, to the call notifications as to when the technician would be at my home for service. The entire experience was above and beyond my expectations. Our Technician, Greg, was very knowledgeable, professional and efficient.
Keep in your appt times and don't tell different stories when techs are late
Efficient and a very good job of removing years of stains that I did'nt think would come out.
The carpet looked great and the tech was professional. He got right to work, but was also friendly.
Friendly service and timely. Did great job!!
Everything. The technicians were friendly, efficient and did a very good job. My carpet looks great
There were too many add-ons, the person at your office quoted price for stairs based on how many steps there were, but when the bill was written it was almost double the price,also the technician said I needed $75 worth of extra cleaning to clean certain spots, shouldn't that be included in pricing to begin with? also the hallway was almost double in price. I showed the technician a coupon for $33 a room, which I got, a free tile cleaning, which he did, but then extra charged for sealing it. And the coupon also said 20% off total cleaning price, but after I printed the invoice I got sent via email, (after he had left) the 20% was not taken off, my bill was over $300. I plan to call your office on Monday to get that corrected. The technician arrived on time and did his work in a timely manner, which I appreciated. But this cost was way over what I had planned to spend. I would like to get my 20% back on my credit card. Thanks.
Even though I have two little dogs and lots of traffic in our home, the carpets always look and smell fresh and new after treatment!
Follow up on service and corrective action
The service technicians who came to our home were very helpful. They went above and beyond to help us in a very difficult situation. I have twin granddaughters whose mother passed away about a year and a half ago. They love their dogs and have been sleeping with them. Unluckily that was not a good thing for the carpets!! I hated having them sleep in that environmen. The guys did a great job cleaning the carpets and now the girls have a clean place to sleep!! Thx so much!!
They did tile floor in small bathroom, said grout joints were painted, paint came off, said you would contact me to repair, have not been contacted?
No sticky carpet or smell after cleaning. Techs were friendly and professional. Product seems to have worked well.
Qualified employees, work hard, clean up and leave beautiful carpet behind.
Kept giving me the run around as to when they would arrive.
On time, Great work, carpets like new and dried in 24 hrs.
The guys were very informative and thorough. Very polite and professional crew.
it's a CLEAN clean :)
friendly and knowledgable technicians
I would highly recommend using your service. The gentleman that came into my house to work was extremely thorough and I was so impressed with him. Rarely do you see somebody who loves their job and works hard and cares about the service that they provide. I immediately saw this and Chris Rivas as you can tell he loves his job and cares about the quality of work he does. He made an effort to talk to me and explain things to me and show me the before and after on my carpet and tile He came out on a Friday afternoon and his equipment quit working on him so he had to wait for a another truck before he could complete the job. He had such a great attitude and really took his time to do the best job ever. I honestly cannot say enough good things about your employee Chris. I really appreciate the work he did in my home. EXCEPTIONAL EMPLOYEE!!! WAY TO GO CHRIS RIVAS!!! Thanks for taking pride in your job and making my house beautiful!!! Chris should be your spokesperson!
it was everything the radio ad said it would be