Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84558 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 19, 2016 — Rated 10 out of 10 by Melinda Bailey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Instructions and explanations were well described by the technician. And we discussed the perfect options for my carpet needs.

Report a concern   May 19, 2016 — Rated 9 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely and friendly

Report a concern   May 19, 2016 — Rated 9 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

clean product,

Report a concern   May 19, 2016 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly service techs and great carpet cleaning

Report a concern   May 19, 2016 — Rated 9 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thorough clean, friendly service

Report a concern   May 19, 2016 — Rated 10 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very professional, knowledgeable, and thorough. He explained all processes and answered all questions.

Report a concern   May 19, 2016 — Rated 9 out of 10 by K.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything was easy to set up, very well priced and a great job was done!

Report a concern   May 19, 2016 — Rated 7 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Good experience in past, but this technician did not spot treat areas I requested. Small juice dribbles from kids and those did not come out. Last clean, the technician spot treated and focused on my "areas of concern". my carpet was cleaned and no stains left. This time, these similar pots were not focused on even after my request and they remained in carpet.

Report a concern   May 19, 2016 — Rated 9 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

People.

Report a concern   May 19, 2016 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt and on-time. Very good customer service.

Report a concern   May 19, 2016 — Rated 9 out of 10 by W.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

method of cleaning

Report a concern   May 19, 2016 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Job was professional and the worker was top notch

Report a concern   May 18, 2016 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Services were good. However, there were a few spots left that I was able remove with a little Spot Shot. Carpet dried overnight and is fresh.

Report a concern   May 18, 2016 — Rated 10 out of 10 by Janice Grimmett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet cleaning and tile cleansing is fast, thorough, and efficient! My home feels like new! The technician was courteous and worked hard.

Report a concern   May 18, 2016 — Rated 8 out of 10 by P.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

N/A

Report a concern   May 18, 2016 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Do a great job!

Report a concern   May 18, 2016 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joshua was very conscientious and understood my expectations.
He was genuine and wanted to make sure I was satisfied.
He was also kind to my nosy neighbor who popped in to ask about the company's services.

Report a concern   May 18, 2016 — Rated 4 out of 10 by M.A.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I would have liked to have an itemized receipt. I was not present when the carpets were cleaned and the price was higher than expected. Would like to see what the additional charges were for. Please email an itemized list of the charges for the work done at our house.
Also, technician cleaned our sofa. It was not the first time your company had cleaned it. However this time when it dried the fabric is blotchy - seems like it should have been brushed or something after cleaning before it dried. Not sure if there is anything that can be done, but I'm not happy with the way it looks.

Report a concern   May 18, 2016 — Rated 10 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was great

Report a concern   May 18, 2016 — Rated 9 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Hector was there when I was told he'd be, was polite, professional and did a diligent job on our carpet even though it was late, we were his last stop of the eve. He gave us the same care and attn as the first stop of the day.

Report a concern   May 18, 2016 — Rated 8 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

we were happy with the work done, the technician was pleasant and helpful; however, he did put a container of something on an end table and it left an oily mark on the surface. We are happy with the cleaning of the carpets.

Report a concern   May 18, 2016 — Rated 10 out of 10 by Max Thomlinson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was most impressed with your serviceman Frankie. He did an outstanding job. when he completed the cleaning of our upstairs hall carpet he asked my wife to check to see if the job was satisfactory. We really appreciated that.

Report a concern   May 18, 2016 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Of course, I like the use of water instead of chemicals, but your people were great. That made the difference

Report a concern   May 18, 2016 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly staff! And they were able to get all the pet stains up from the carpet, looks great!

Report a concern   May 18, 2016 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The professionalism of the technician, and his conscientious ability to do a good job without distraction.

Report a concern   May 18, 2016 — Rated 6 out of 10 by K.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Rep strongly suggest and stated that an additional treatment was needed for the odor. The treatment did not resolve the problem and I feel the other rooms which he said needed it probably did not. Additional cost I was not expecting and after the fact did not solve the issue

Report a concern   May 18, 2016 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They're superior to the competition

Report a concern   May 18, 2016 — Rated 10 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tec was very courtious and went over any concerns he saw. Didn't try to upsale any thing.
FYI, the tile cleaning was a B- compared to what was expected. That said, it did say tile cleaning 'Not Grout Cleaning' and it was free. If I'd paid extra I would not have been satisfied.
Great job overall.

Report a concern   May 18, 2016 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our Technician Tristan yesterday was the Best. Knowledgeable, friendly and did a great job.

Report a concern   May 18, 2016 — Rated 9 out of 10 by Karen Myers Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Do great job


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