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based on 84556 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The ease of setting the appointment, promptness of the technician, the polite manner of the technician. He seemed very knowledgeable and thorough.
The product is wonderful.
The tech was friendly but spent the first on his phone while trying to work and got virtually nothing done. After that he finished the bulk of the work in half an hour.
My carpet was really dirty in the heavy traffic areas...I was a little skeptical
that they would come clean...was surprised and delighted at the results
Quality of service and honesty of employees is outstanding.
Very thorough!
Kid- and pet friendly, and it works!
good customer service, price was very high though
Fine gentleman and hard worker. Excellent
work?
Carpets in some areas do not look as clean as I thought they would as I can still see traffic patterns after 2 years of light use and good care.
The young man assigned to my home did an excellent job throughout the entire home. He willing explained the procedures of how he would methodically clean my carpets. All carpets were vacuumed forward and back, then he repeated the process going left to right. He explained that the Carpet fibers are typically twisted, and by going both directions it can be ensured that every part of the fiber has been reached. I needed that assurance because the new Owners and their Realtor were scheduled to perform a walk thru in my two story home the next day. He was efficient, expedited and professional. His firm also offer a additional discount on the spot when I shown my retired military identification card to verify my credit card when making the payment. Thereafter after receiving outstanding services Zerorez provided a generous $75.00 gift certificate to Estilo Gaucho Brazilian Steakhouse!! Very classify restaurant, food, beverage and services, absolutely exquisite!! Thank you Zerorez.
First of all when the technician finished his work the carpets looked new. He did a great job of cleaning them. However within 24 hours the pet stains started reappearing on the carpet and the odor as well. I'm not sure what can be done if anything. I have been spot cleaning with water and a wet vac. The odor is not quite as bad but is still there. Once again he did a great job of making the carpets look new again. I don't know why the stains surfaced again. Name removed Phone number removed (cell)
Very Friendly and professional. Carpet looked great and stains removed
No chemicals - friendly staff and job well done
Showed up on time, courteous and did a great of getting stains out.
Our service tech was very nice and professional
No residue and courteous personelke
The guy who cleaned out carpet and tile was so quick, efficient, thorough and did an amazing job. I love my carpet! Please give him kudos for doing such a great job!
Price and professionalism.
The green part of it and your technicians were very fast and efficient.
The floor was supposed to dry in 4-6 hours, but the next morning it was still damp. This means that the dirty water was not suctioned out enough. The gentleman worked hard, I do not blame him. I blame the faulty equipment he was given. He finished at 1:30 pm, but it did not completely dry until 11:00 am the next day. Very disappointed.
Chris walked me through each step of what he would be doing, and he kept working on my very difficult pet stain until it was gone. I would recommend Chris and Zerorez very highly!
My carpet has never been so clean. What a difference Zerorez has made. I have already begun to tell my friends about Zerorez!
The professionalism of Mark, the technician, how clean my carpets and tile are.
Carpets looked great. Price is a little high but other than that...great!
care and thoroughness.
Trchnician very pleasant.
I have been using Zerorez for many years now and have never been disappointed. And my last visit was no exception. Jimmy was very knowledgable in what he was doing. It never ceases to amaze me that your process gets out all of the stains and makes my carpets look new again. Thank you Jimmy!!
Friendly and good customer service.
We have used your services quite a few times and have always been very pleased with the quality of work and professionalism of the technicians. This most recent visit to clean air ducts was no exception...Joseph was very thorough and explained the need for cleaning the dryer ductwork which was not vented correctly in the attic. We felt the extra expense was worth removing the fire hazard.
The tech, Jimmy, was very courteous and professional. He did a great job, and our carpet looks great. We will use you again, and I will recommend you. I have posted a positive comment on my neughborhood's Facebook page.