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based on 84552 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The men who cleaned were so nice and helpful.
Good job and great service!
Your service person. Was very friendly and professional. He is an employ that will go far.
No chemical, good service
The price seemed reasonable. The cleaner was very friendly and courteous.
I like the process used to pull out the dirt in my carpet. The treatment for pet stains is the best I have seen in the industry.
They are all earth friendly and your tech Tyler England did a fabulous job on both my carpet and cleaning!
The results were fantastic and your service people were very knowledgeable
I used u several times and always been delighted but this time I was left with a large stain ( 12 inches or bigger ) that was not seen . It is in the central location so I see it often. It wasn't there to start with or I would have requested it to be treated.
The deepest cleaning my carpet has ever had,it looks new ,not 29 years old
No chemical smell and the service guys were so respectful and cleaned up after their selves.
Prompt, called to give arrival time. Very friendly and professional.
Your technician
Fred was fast and pretty good.
The carpet was cleaned very thoroughly. Darnell was the best, he did the pre-clean which was the first time I ever seen anyone do that so it's obvious that Darnell does his job the right way.
The guy who was supposed to come and do the estimate was unable to make it, but he called, was very apologetic and was able to guarantee a few things for me. One, that 4 things would be done - clean carpets, clean waiting room chairs, clean bathroom floors and put a protector on the carpet. Two, that they would show up at 11:00, no later than 11:30. He was very nice and I enjoyed talking to him. When I got the reminder call, they said they would be there between 12 and 2. I explained I had been promised 11:00. She looked further into the notes and saw this was true and that I was promised 11:00. The day of the cleaning, I called at 11:30 because no one was there. I was told by a very unfriendly person (Brianna) that I couldn't have been told 11:00 because the appointments are in a window. I explained the situation and she continued to be unfriendly and just kept saying he would be there between 12 and 2. I told her I wanted to speak with a supervisor and she said she would have one call me on Monday. I still haven't gotten a call from a supervisor. I was told I would get a 30 minute warning before he arrived. I got a call around 1:45 that he was running even later, which was nice to have that head's up. Ten minutes after 2:00, I got a call that he would be there in 10 minutes. So much for the 30 minute notice - but he did wait patiently for me. When I met him, he didn't have that he was supposed to do anything other than clean carpets and tile. He had to leave for several minutes to get "permission" to do the extra two items. He came back in and said he would do all 4 items. He, by the way, was not friendly AT ALL! Someone else locked up the office for me when he was done and when I came to the office on Monday, I didn't feel that the carpets were as clean as they should be. I have used you guys several times and the carpets have always been super clean - no spots at all. Many of the spots did come up, but there are still several spots that did not and none of them are coffee or marker, or anything like that. One more thing that might be nothing, but in the past, the seams have also come up a little bit temporarily, but this time they didn't. The only reason I bring that up is that it appears odd to me that if he actually did a good job cleaning, why didn't the seams come up as they always do??? I am just super disappointed with the entire experience and have been such a fan of Zerorez up until this time.
The stains did not come our of the carpet...we have it re cleaned at the end of the week.
Helps clean old carpets
I like the fact that you don't use chemicals
Customer service, service technician very knowledgeable about product.
The technician that came out to clean our carpet was professional, knowledgeable, and friendly. He knows his craft very well. He took time to explain the cleaning options and to listen to what I wanted. No pressure. Count me in as a satisfied customer. P. S. As long as this technician works for the company, he will always be my technician of choice.
Expectations met! Carpets look brand new!
We feel the pricing is a little high for what was done
Nice staff, safe products and great service.
The professionalism of everyone from the person answering the phone to the technician. Carpet has never looked better.
The carpet and tile looks great! much better than the other guys!
It is so easy to get an appointment, your people arrive on time and get the job finished in the right amount of time.
The carpet cleaning was amazing and the technician was professional, kinda and went above and beyond.
No chemicals, no soap, dries quickly and the carpet is clean.
Technicians are knowledgeable, personable and prompt.
Our carpets look like new after your service.