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based on 84548 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The customer service and how efficient everything is handled
Professional service.
it was quick and fairly priced
The stains were still there that I wanted off the carpet.
1. Friendly staff
2. Thoroughness in completing the job and explaining how your product works
3. Follow up and wanting to make things right.
We were very happy with our recent service, but there was one spot that didn't come out right. The quality control manager came out and fixed it within just a few days and everything is great now!
That your cleaning product leaves no residue and that you on on time and professional.
Hayden was professional and courteous. He was informative and wanted to make sure we were pleased with the service. We will use your company and that young man in the future. We will also recommend your company. I believe you will be sending us a gift certificate from a jewelry store in the amount of $100.00 (Per your special) We look forward to receiving it in the mail and contacting you when we are in need again of your services.Thank you, Name removed
good workers
Associate was very friendly and helpful.
The new system being used.
I am waiting to see if the carpets stay this clean after a few weeks before I pass judgment.
The carpet cleaning had wonderful results
Good Work; efficient. Thanks
Very nice employees, professional and fast. Great work, my floors look great!
Your technician was GREAT!
Did a great job and was very attentive to our situation.
My carpets always look great when you are finished. Jimmy was my technician and this was the 2nd time he has been at my house. He does an awesome job and is very honest about what my carpets need to have done each time.
I will always use zerorez - carpets, tiles and upholstery.
Great customer service, communication and outcome.
Zerorez is what it claims it is, our carpets were clean in a professional manner and all our questions we ask were answered. No high pressure sales. We will use Zerorez again...
The whole process, knowledgeable technician, communication, and the final product, a clean carpet. Extremely happy!
Cleaning materials are all green. Technicians are courteous and do a great job. Office staff is courteous and professional. Prompt service.
No chemicals or chemical smell. Still clean. I was comfortable with the fellow who did the work and he was very thorough. He was courteous.
Thorough work, good price
Trevor was terrific. We only had one room to clean but he also did an area rug for us. The carpet was filthy. Last time the carpet looked beyond hope and I called Zerorez. It looked new when you were finished. Fast forward to now - a couple of years later - this time all my friends said you need to replace that nasty carpet. But I knew it was good quality carpet under all that dirt. This is the room my two daughters traipse in and out of with all their friends. When I took up the small rugs that covered the areas by the doors, there were squares of clean carpet amidst the filth. So Trevor cleaned it for us and sure enough you can't even tell where I had the area rugs. We put the house on the market yesterday and that carpet looks almost like new again. Thank you Trevor and Zerorez
Use a stain remover on stains
My carpets were soaked and were not dry 18 hours after cleaning. Also stained. Technician left wet foot prints all over "tile" just cleaned and made minimal effort to clean up even when asked. I expected clean floors and carpet. I am told as a first time customer I also received a technician who was new and this was his first solo cleaning. Bad PR! I had to have a tech come out because my carpet was badly stained after almost drying. I am not at all satisfied. I would like a manager to contact me(Name removed - Phone number removed) The reviews provided in the radio station ad are very overrated. I should have stayed with my previous carpet cleaner.
There were several options for my carpet issues
Quick work, no odors. On time.
We are exposed to so many chemicals and toxins in our environment daily. For this reason we do whatever we can to minimize that exposure and that is why we like zerorez and their commitment to being completely Green, not using any soaps, harsh chemicals, or anything toxic.
My tech was awesome!