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based on 84526 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jamal was very professional and caring. He worked hard to ensure he met our expectations. We were impressed with him and the level of service he provided.
All staff are very professional. Each step of the cleaning process was explained before the work was done and prices given for each step. Carpets looked like new. Prices were reasonable. I will certainly call Zerorez again in the future.
Fast and efficient. Carpets weren’t wet for days after cleaning.
Joe always does an excellent job ! Professional, informative, and a hard worker. I like that the stains don't come back right away.
I like the idea of no chemical left in my carpet. My old carpet looks almost new after Zerorez cleaning.
My representative was quite nice and very intelligent.
I feel I am getting quality service and products and, as a customer, I am treated respectfully.
We have used zerorez in 8/2017 and had an amazing service which is why we called on you again. This time I was highly disappointed with the service we received on 10/20. We told the tec we have 100% wool rugs and he still treated our carpets incorrectly. It’s disappointing as I believe this tec could have easily looked at what was used during our last service and used the same products. B/c he used the wrong products on our wool rugs it caused even bigger stains then before. The fact that zerorez would send such an untrained tec to preform service on people’s carpets is highly disappointing. We are now sitting wait to see if today’s treatment will remove the stains. We spent a lot of money wit my zerorez, and it’s truly disappointing that the tec showed such a lack of understanding of carpet. In order to make this right I would like a refund for the treatment that was incorrectly put on our carpets.
The technician was very friendly and the results were great!
The cleanness level of the carpet was outstanding and they worked very fast.
Randy, our service representative, was excellent. Very Professional and friendly. Did a good job. Jason was the air duct cleaning representative and he was the same!!!
The technician was very professional, on time and explained the process to make sure they provided what we needed. Highly recommend Zerorez!
We had an excellent experience with Zerorez! Jaylon was courteous, knowledgeable, and professional, and we appreciated the time he took and the effort he made to make our carpet look great! We will definitely recommend Zerorez to our family and friends.
The technicians (Paul and Kendrick) were timely, professional and friendly. They did a fantastic job with the carpet. I’d definitely hire Zerorez again.
Carpet still has some dirt in it after treatment.
Does a great job!
cleans carpets be
autifully
Our tech Stanton was really courteous and professional. Our carpet looked like new when he finished with it.
Quality work and nice tecnician
They arrived when they said they would. Acted in professional manner. Did a great job!!
They removed stains I did not even think they could remove.
I love that your products are not only environmentally safe, but they work great!!
Your employees, from office staff to technicians, are courteous, knowledgeable and efficient in all areas of their jobs.
Thank you ZEROREZ!!
They actually clean--better than any other rug cleaning company I've ever had!
We have to also give 5 stars to the employees who came to work. We've had them three different times and each was professional,, knowledgeable and friendly. 5 stars!
This time good. Cleaned out Capet very well
Easy to request appt and great people.
I like the fact you do not use chemicals in your cleaning.
My actual cost was 4x what I initially Thought it would be. I had no idea that 3 rooms would require EIGHT gallons of pet treatment. The floors look good, and I approved the additional cost, but I probably would have shopped around had I known it would be $800 to clean the carpets in 3 rooms.
Clean and green! Responsible, friendly, accommodating service. Torrance was great, efficient and courteous.
Good job at removing spots/stains, polite and informative. Very Pleased.
you were very professional