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based on 85216 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was very shocking when my technician told me my amount due was over twice the amount I expected.
You might want to make it more known in your quote that the smallest amount of blood will cause the price to sky rocket.
My house was not a crime scene. I had cut my leg and had four drops of blood on my closet carpet which is why o scheduled the service. I am interested if I would not have told him if my price would have went up.
Seemed to me a little bait and switch and forced upsell.
Kevin was very courteous, professional and friendly! Did a great job.
Professional, courteous, and a job well done.
Job well done. We have pet issues and the service was fantastic and technician Buddy was very knowledgeable.
The technician was very professional throughout the cleaning process.
The price changed after showing up. You always clean my house for $99 plus fees, but the commission-based salesman forced me to buy $170.
My carpet looks great :)
Thank you for the last professional who came and cleaned and did a great job!
Had a great experience! My carpets look amazing and it was a super easy process.
Always up selling, I hate having your company out at my house
THhe Technician was very friendly and did an excellent job on our carpets and shower cleaning services. I will definitely recommend this company to more of my friends and family. Thanks!
Easy to schedule, arrived and completed work in window. Carpets look great!
Have always used Zerorez and never had any issues
Very quick and not complicated
Your employee, Dexter, is an outstanding representative of your company. He was very friendly and efficient and accommodating. We are very pleased with the work he did for us and would call upon Zerorez again in the future with no hesitation.
On time, did a good job, explained everything expected.
Dorian arrived on time and was professional. He did an excellent job cleaning my carpet. I recommend Zerorez to anyone who needs a clean carpet. This is the second time I have used Zerorez.
1. Zerorez had to reschedule.
2. Promised 2 promotional items - 2- Ranger tickets and $50 Giftcard to EG Steakhouse in Frisco.
I had to call 2-3 times to chasedown to get the Ranger tickets. 2 weeks. Got the Ranger tickets after complaining.
It’s been 3 weeks and numerous calls to get a status on the EG Steakhouse giftcard.
They want the customer to give up. They don’t deliver what is promised on the invoice and is in breach of a legal contract. Will not do business again! They do not keep their promises on promotional items. Stay away! Never received the $50 giftcard.
The procedure they use to clean the carpet and tile. Great job
Texted with a representative for pricing, told them exactly what I needed cleaned and why. They quoted me a price that was more than I could afford and I told them so. They offered me other options, and I narrowed down the scope of the job to what I could afford, at $262 for one room and one small loveseat. They said that anything on top of that would be extra, which I understood. Once the technician started, he said that the initial cost was $500, plus additional services that he determined would be needed, for a total cost of $750. I asked him to immediately stop the job because I could not afford that cost. He insisted that he alread started and would need to continue, but I told him that I could not pay that amount and that he needed to stop. He called his boss and told him (Seth) that I was refusing to pay for services, at which point, the manager, (Seth) threatened the police for theft of services. We never said we wouldn't pay, just that we could not pay the amount that he was now saying it would cost. I had to leave for work, so my husband paid the technician for what he had completed at that point, which cost us about $450. The loveseat had been completed, and the one room of carpeting had been started but not finished, so the loveseat is okay, but for $450, the one room of carpet looks like nothing ever was done to it. So unhappy all around with the service, the value for what I paid was awful.
The tech was courteous, knowledgeable and efficient. He explained the whole process to me from beginning to end and then proceeded to make our carpets look better than even the last time they were cleaned. I was very happy with the entire experience.
The technician was very kind and thorough and explained everything. Very happy with the results.
Best carpet cleaner ever. I tell oeople about you all the time
Daniel was amazing and listened, offered solutions and did a great job. He is a wonderful representative for your company!
Donovan did a great job and was very throughly on cleaning our carpets
Everything was explained well and the results were outstanding.
My technician was very knowledgeable and professional! My carpet looks amazing.
Odor free and fast drying and friendly customer service
The carpets and couch smelled so good when Cole left yesterday!
Albert was very good explaining what he will do and can not do. He did a good job on the carpet cleaning. Very professional, thank you.