Customer Testimonials
Great service, delivery & reminder call the day before delivery.
Spoke to local customer service and explained the issue to her . All had been resolved
Superb
Very nice salt delivery persons
good service, good water
Kelsey and Kelli are always so nice and helpful when I come in to pick up water, and Dante is always willing to help load it into my car!
Our delivery driver is so awesome! He loves on our pups whenever he delivers water and always makes sure we have enough. Kelsey is a great help when I need to pick up water from the office!
Pete is always so nice and helps this disabled woman get her water inside and will even put a bottle in the cooler if it needs a new one! Kelli and Kelsey are so helpful anytime I call in for something
Delivery service is always friendly and on time. Pete is a great driver. Kelli and Kelsey in the office are fantastic and know their stuff.
Perfect
was dealt with in a very timely and friendly manner.. have also had good service from the rep who came out to test the water and do a check up on the softener..great after sales service
Best service delivery driver is super helpful and nice 10 out of 10 i highly recommend
Convince of home delivery
Delivery driver Jose is wonderful. He is prompt, professional, reliable and friendly.
Very efficient service!
I had an issue with service and Culligan made several attempts to contact me in order to rectify the issue. They worked to fix things and provide me with the information I needed. Culligan gave me a solution to my problem.
Hello! My account number is #Phone number removed. I just wanted to leave feedback for the driver, Ben, who delivers to my address. He has been excellent. I very much appreciate the care taken to deliver close to the front door and the attention taken to notice notes I have sometimes left to indicate how many bottles I'd like.
Thank you so much!
-Name removed
Jake who quoted us and Wyatt who installed for us were both AWESOME. They are knowledgeable, professional, and friendly. We never felt pressured. We are already loving our water softening and RO systems. I also like that renting the equipment was an option, and that Culligan does the salt and filter maintenance. Great folks working for a great company.
The gentleman who delivers the product is always here on the scheduled date; he is knowledgeable about the product and service and promotes great customer service.
Friendly great service
I love the call 24 hour ahead to remind me of the next delivery. This keeps me on track to get the empty bottles out for them.
Friendly come when scheduled.
Ewd
We like the product. We like the product delivery system. We like our regular delivery person, Eric.
But, if you want to know how Culligan can improve their service, my suggestion would be a retraining program for customer service personnel. They could use additional instruction on how to respond to a customer issue/complaint. There are four key elements in a successful resolution of a customer issue:
(1) LISTEN without interruption or preparing excuses.
(2) ACKNOWLEDGE which means repeat back what has been
said so that the customer knows you understand.
(3) EXPLORE means research the issue thoroughly to
gather all the facts before you...
(4) RESPOND to the customer with the results of your fact finding
mission. Provide a solution.
Also important: NEVER MESS UP AN APOLOGY WITH EXCUSES. APOLOGIZE AND LET IT BE THE FINAL WORD.
Good long time reputation
Communication with the office for services is always a pleasure.
We recently had a sale delivery that couldn’t be completed due to my own fault, being late to receive the order. I called into the office to request a different date to have the heavy bags of salt to be brought inside and placed in the bin. Setting a date to do so was easy and the delivery was smooth and the interaction was friendly and helpful.
Great water
Great water along with a great customer service
They called me, they really care! Top service.
Culligan crew, We are satisfied and enjoying the Reverse Osmosis system installed at our home last summer. Last week we needed to replace our water softener and chose a Culligan system. Thank you to Olivia at the front desk, Brian for testing our water and answering questions and Kevin efficiently taking out our old softener then, installing the new softener and answering all of our questions about this water softener. Also, we appreciate the disposing of our old softener as well.
Sincerely, Holly and Doug