- Phone: 703-382-1221
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based on 4083 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We are very sorry that everything did not turn out the way that you expected. We pride ourselves on meeting or exceeding our customer's expectations and it sounds like a miscommunication occurred here. Our work is guaranteed so please give us a call at 703-382-1221 so that we can resolve this issue with you as quickly as possible. Thank you, Zerorez Management
Nice crew, easy to talk to and feel comfortable around. They were quick and took into account my toddler who was laying down for a nap. I will be making another appointment to have the rest of my house cleaned. Thank you!!!!
Thank you so much for your review. We're glad everything worked out well. Looking forward to getting the call.
Great job not a ton of chemicals and carpet looks and feels great!
Thank you!
Great job of cleaning my carpet; even got out a couple of old stains that I was certain wouldn't come out. The guys who came were terrific!
Thank you! We really appreciate your review! Glad it all worked out.
The two technicians that came out to clean my carpets were extremely professional, informative and friendly. I like the products because they toxic chemicals used and left no residue or smell. Carpets came out so clean!!!
Thank you! Glad everything worked out well. Please call us again if you are ever in need!
No chemicals! Very helpful and accommodating!
Thank you!
The service providers arrived within the timeframe, the were very friendly and did everything needed to clean my carpet.
Thank you! Glad to be of service.
From the beginning, with the scheduling, through the end of the service, I can only say that I am extremely happy with the results of my Zerorez experience. Luis called ahead and arrived a little early (always a good thing). Luis and Tom were very courteous and explained the services clearly. My carpets are fresh and feel so clean. I'm happy that there is a Zerorez service in this area and will use them again and recommend them to all of my friends and associates.
We're so happy everything worked out great! Thank you for your review.
Technicians were very polite and professional. The carpets look great! As promised, the cat urine odor has not returned, though several non-cat stains have returned. I know he told me that his work is guaranteed he would come back for free if odor returned; I can't remember what your company does when stains return. Could you come back and retreat?
This is the second time that I have requested the services of Zerorez. I was extremely satisfied with the carpet cleaning that was done just weeks ago, and I purposely waited to post my remarks for that service, because I wanted to ensure that all of the high-traffic areas and stains did not 'somehow just reappear' after a week or two. I can assure you that NONE OF THOSE AREAS have provided a repeat-performance! I am amazed and still shocked at the outstanding results. It was this reaction that prompted me to contact Zerorez for my sofa. It was an extremely expensive piece years ago, and unfortunately, after a pest infestation, professional pest removal treatment with chemicals that left residue behind, as well as dried blood stains from the insects. Marcus and I were somewhat optimistic that the stains would clear; however, they were more of a challenge that expected. He promised that he would discuss the problem with other technicians and come back. I was grateful for his candor, his professionalism, and his honesty. Again, Zerorez can pride itself in choosing quality, high-caliber individuals to represent an awesome company.
What an awesome review! Thank you so much for the feedback. This really encourages all of us to keep doing what we're doing. So glad you were happy with the results. Thank you!
Where do I begin?? I was absolutely amazed with the professionalism of your staff, from the moment I made contact by phone to the office to schedule an appointment, to the outstanding results of the carpeting cleaning! Everything that was conveyed to me by phone was EXACTLY what I expected AND RECEIVED! Highly trained technicians, who arrived on schedule, polite, respectful of my home (wore shoe covers), confident in their product and delivery of their service. John and Marcus are a dynamic team, and I was honored to have had them provide superb service representing a company that backs up it word through delivery! I have highly recommended Zerorez to the condominium management, and I have not recommended any service to the management in the 9 years that I have been a resident (very few companies receive my "Good-Housekeeping-Stamp-of-Approval," as my standards are extremely high. Zerorez has met and exceeded my expectations, and I will use this service again in the future. Many thanks for an outstanding service and the sense to hire top-notch staff!
It he carpet was not sticky after it dries.
Thank you!
Luis our tech, was very knowledgable and passionate about Zerorez. He was easy to communicate with, super friendly, and was respectful of our home. He seemed like he liked his job, and that's refreshing for vendors when they are performing a service-it shows he has pride in what he does and it gives us confidence that he cares about quality.
Thank you for your amazing review! We take a lot of pride in the work that we do. We are so glad you were able to see that! Until next time.
It was easy and strait forward, no surprises and the carpets look wonderful. Tom was great to work with and did a great job.
Thank you! Hope to see you again!
No chemicals, very professional, work completed quickly
Thank you! Happy to be of service.
No residue! (as twas advertised)
Also . . the reps who came to clean our carpets were very respectful of us and our furnishings. No (negative) 'worker' attitude!! I like that.
We appreciate your review. Thank you so much!
No soaps or detergents.
Thank you!
clean and efficient, safe
Thank you!
service
Polite service providers
Accommodates homeowner wishes
Clean and efficient
Thank you!
No smell. Quick drying
Thank you!
Service was excellent. I had a problem with stains reappearing on the carpet a week or two after cleaning; after getting the carpets cleaned with Zerorez, the stains are gone for good. Thx.
Thank you for your review! We really appreciate it.
Oder free, drys quickly, friendly service, on time
Thank you!
My newborn can be around them, as can I. Your service is timely, no hidden fees, and your staff is kind and enjoyable.
Thank you so much for your review. We appreciate your feed back!
The products are green and are effective in removing dirt and stains. The service is beyond excellent. Products and processes were explained and technicians were friendly and informative. They returned the next day to touch up a few areas. They also cleaned out my dryer vent which was extremely clogged with 4 bird nests. All service done with a smile. I definitely recommend Zerorez.
Thank you for your review. We're so glad we were able to take care of everything for you. Looking forward to working with you again in the future.
I like that it is free of chemicals, leaves no residue or scent and, so far carpets are looking great...even on stairs.
Servicemen were wonderful. Unfortunately they chipped some paint off a red wall (ugg) but told me about it and rebated the cost of cleaning the walk in closet. Now its just up to my husband to repaint that area...not fun because of the color. Nevertheless these things do happen and overall I'm very pleased with the workmen and the results.
Team was professional and did the best they could
Thank you for your review.
Professional cleaners. No chemicals.
Thank you!
Friendly and very pleasant workers. They worked well together and there was no smell of chemicals. I think the prices could be better but got the Kane show discount.
Thank you for your review! Glad you were able to take advantage of the Kane show discount.
I received a photo from your technician. The photo focused on one key area of the job. Unfortunately, he failed to photograph the edges where the carpet and the wall join. There are several black areas left all around where the walls and carpet meet. My nanny pointed these out but the technician ignored our nanny's feedback.