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based on 4083 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your review and we are glad you felt our service was excellent. We always try to make sure our customers feel like that too. Look forward to working with you again.
Sincerely
Zerorez Management
The results were impressive. Although the carpeting is only four years old, we had a few stubborn stains that Zero Rez was able to eliminate.
Luis is extremely professional, hard-working, and representing a company I'll definitely recommend.
Thank you for your review and we are glad you felt our service was excellent. We always try to make sure our customers feel like that too. Look forward to working with you again. We think our techs do a great job too.
Sincerely
Zerorez Management
everything and the serviceman was friendly,knowledgeable about cleaning process. Would definitely have him back in my home. great company
Thanks for such a nice review. We always like to know how our customers feel about our service and the personnel we send to your homes. Look forward to working with you again.
Sinerely
Zerorez Management
Marcus was timely and professional. He did an excellent job all around!
Thank you for the kind words about our tech Marcus. We love to get feedback from our customers. Look forward to working for you when you need your carpets cleaned again.
Sincerely
Zerorez Management
I was not told of the additional cost for a contraption that was used for my carpet cleaning. I was called and told it would be used, but the caller left out the part about the additional charge. I do not like surprises AFTER the work was done. I was impressed with the cost when I received my quote. Now, I'm not and will share with others that this type of surprise occurs.
Thank you for your feedback regarding your recent cleaning experience with us. We are sorry that you were surprised by the additional cost for the use of portable equipment. The estimates that are given over the phone are just that; estimates. We do try to be as up front as possible with our pricing. In your case, since you were on the 12th floor, it did require us to use portable equipment since we are a truck-mounted system and our hoses are unable to reach that high. The fee is charged due to the fact that the equipment that is required is very heavy and more labor intensive. In reviewing the recordings of the call, it appears that you rushed the Customer Care Representative off the phone because you were in the middle of a party. However, the pricing is listed in the confirmation email that you received so there shouldn't have been any surprises with the additional fee.
We appreciate your business and the feedback and will look at how we can use it to better our procedures.
Regards,
Zerorez Management
Fast drying and plush carpet
Thank you for your review, we always like to hear from our customers and that helps us improve, look forward to cleaning for you again.
Sincerely
Zerorez Management
We have brand new carpet (as in installed last month), and our dog got a UTI and kept having accidents that we couldn't clean ourselves (the odor lingered). Then our son burst a blue ice pack on the carpet! It was time to call in the experts. Not only did they eliminate the pet urine odor and any trace of visible stain, they also managed to get out the blue stain that I thought would never come out! I'm also thrilled that their cleaning method is safe around pets and kids. Best carpet cleaning service I've ever experienced, and at a reasonable price.
Thank you for such a nice review; we appreciate it.
So glad we could get rid of all the stains and odor. We look forward to working with you next time you need your carpets clean.
Sincerely
Zerorez Management
Quick, friendly, great product, clean carpets!
Thank you for your review of our services, and we are glad you liked our product. Look forward to working with next time you need your carpets, hardwood or tiles cleaned.
Sincerely
Zerorez Management
Great service and great results. I could not be more pleased with the carpet cleaning experience provided by Zerorez. Called late on Friday and received a Monday morning appointment. Vince did an outstanding job on my carpets. My carpets have never looked better. Thank you! Name removed, Hyattsville, MD.
Thank you and so happy you liked the way your carpets turned out and glad we could book your appointment so quick.
Sincerely
Zerorez Management
Both very professional & thorough.
Thank you for the great review, glad you liked our cleaning process.
Look forward to working with you when you need cleaning again.
Best Regards
Zerorez Management
On time and did a great job
Service was efficient, thorough , and technician was knowledgable and frindlu
Very professional and prompt
Marcus was my technician and he was fantastic! He was prompt, courteous and did a beautiful job on the carpets. They dried quickly and there was no residue or discoloration. I would highly recommend Marcus and Zerorez.
We are very happy you feel Marcus did a fantastic job. Marcus always works hard to make sure our customers are happy when he is finished with their floors. We look forward to your next booking.
Best Regards
Zerorez Management
The price.
I thought the cleaner should of moved & raised lazy boy chairs in living room when he cleaned. They are NOT that heavy and easy to move. He just cleaned around them.
Really appreciate the followup!
So glad we could take care of your carpet needs and we appreciate you taking us up on our 30-day satisfaction guarantee so that we can try and make this right. So happy you are satitisfied with them.
Look forward to working with you again.
Sincerely
Zerorez Management
The professionalism and took time to discuss my questions. Thank you, I will refer you and use you again.
I appreciate your professionalism, your pleasant way of doing business, your dependability, your commitment to satisfaction. Love the actual product -- the fact that your water system doesn't leave a nasty residue. So far I have used your company twice and have been happy both times with the technicians. They seem to have a good knowledge of the products and the process behind the water filtration system.
The results were beyond my expectations performed in a very professional manner.
Customer service was great!!!!! Respectable and down to earth! Felt totally comfortable just hanging out and sharing stories!
Thanks for your review. We think our people are great too and so glad you liked your service. Look forward to working for you next ime you need cleaning.
Best Regards
Zerorez Management
This was the best carpet cleaning I have had done in my home. The black residue that was around the edges of the carpet is gone. The carpet on my stairs is so fluffy and clean where before I thought I would have to replace the carpet. I ran the vacuum before the tech arrived but the process yielded about a medium size dog of hair from our Lab that had accumulated deep down in the carpet. The carpet smells and looks wonderful. It was not the cheapest but it was far the best.
Thanks for the raving reveiw. We are so glad you were happy with our process of cleaning your carpets with no shampoo residue being left. We look forward to working for you next time you need to get that extra Lab out of your carpet!!
Best Regards
Zerorez Management
My carpets came out so incredibly clean! The service was top notch. The process was explained to me. The service man was professional and curtious. I couldn't be more happy.
I don't feel the carpet looks clean. I can still see high traffic areas and stains.
Thank you very much for your feedback regarding your recent cleaning experience. We are very sorry that the results of the cleaning were not up to your expectations. We appreciate you taking us up on our 30-day satisfaction guarantee so that we can try and make this right.
Sincerely,
Zerorez Management
Fantastic job! Thanks for the tremendous and friendly service.
Very courteous and professional service. My carpet looks like new.
Marcus the technician was GREAT. The process to book was easy --
Carpets look so much better and the Tech who was the owner was so nice. Thank you
Stains did not come out- they cam back same day.
Thank you very much for your feedback regarding your recent cleaning experience. We are very sorry that the results of the cleaning were not up to your expectations. We appreciate you taking us up on our 30-day satisfaction guarantee so that we can try and make this right.
Sincerely,
Zerorez Management
The person Vincent Teckenbrock was GREAT. He worked hard. Did a Great job. My carpets look and feel GREAT. The carpets did not take long to dry. I would recommend Zerorez to my friends and family in a heart beat. Thanks. Last name removed
Thank you Valerie for a great review and you are right Vince is a great worker and always tries to make sure the customer is happy.
Sincerely
Zerorez Management
Great customer service; excellent results!