Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4083 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 31, 2016 — Rated 9 out of 10 by C.H. Zerorez DC Metro
What do you like about our products and services?

The service was prompt, and the technician took great care to ensure I was satisfied.

Response from Zerorez DC Metro:

Hi Charles,

Glad to know you were satisfied with our service. We hope to see you again soon!

Report a concern   January 31, 2016 — Rated 10 out of 10 by S.B. Zerorez DC Metro
What do you like about our products and services?

No Chemical treatment. Very efficient service. Very nice people.

Response from Zerorez DC Metro:

Thanks Sandya!

Glad to know your found our Green Cleaning process efficient. We look forward to working with you again in the future!

Report a concern   January 22, 2016 — Rated 10 out of 10 by C.C. Zerorez DC Metro
What do you like about our products and services?

I was pleased with the two young men that did the cleaning. They were courteous and professional. The carpets look good. I was actually very pleased with the whole experience. The young lady that took the order was very knowgeable and accomodating. Everything went smooth from beginning to end thans. I will gladly recommend you company.
Sorry I do not want my name to appear in any add. Thanks

Report a concern   January 19, 2016 — Rated 10 out of 10 by Elizabeth Rochin Zerorez DC Metro
What do you like about our products and services?

By far the best carpet clean we have ever had. Hands down outperformed all of your competitors. Going forward, ZeroRez is the only company we will use. Thank you and your team for an outstanding and professional job.

Report a concern   January 16, 2016 — Rated 9 out of 10 by K.E. Zerorez DC Metro
What do you like about our products and services?

Both Marcus and Ishmael were very professional friendly helpful. Nicole was awesome too. I'm very impressed with the level of customer service that your company provides. I realize not all stains can be removed but I was expecting a better job with stain removal. The carpets do look great though and they did a very thorough job.

Report a concern   January 13, 2016 — Rated 10 out of 10 by Marjorie Castro Zerorez DC Metro
What do you like about our products and services?

Your professional staff!!

Report a concern   January 4, 2016 — Rated 9 out of 10 by J.G. Zerorez DC Metro
What do you like about our products and services?

I was happy with the service. John was very friendly, professional and polite. Thank you

Report a concern   December 31, 2015 — Rated 8 out of 10 by D.M. Zerorez DC Metro
What could we do to improve?

For some reason you had the wrong first name and wrong telephone numbers for my son. I gave them this service as a gift. They are happy with the cleaning.

Report a concern   December 30, 2015 — Rated 10 out of 10 by M.W. Zerorez DC Metro
What do you like about our products and services?

The green aspect was what attracted me to your services. You were on time, friendly and professional. The carpet looks beautiful. All of the spots and stains that I was tired seeing are gone. I will use your company again and recommend you to friends.

Report a concern   December 28, 2015 — Rated 10 out of 10 by L.V. Zerorez DC Metro
What do you like about our products and services?

John was very professional and had us check his work in an area before moving to the next to ensure our satisfaction. There was no odor to the cleaning - kid and pet safe!

Report a concern   December 28, 2015 — Rated 10 out of 10 by D.E. Zerorez DC Metro
What do you like about our products and services?

I like how clean the carpet feels.

Report a concern   December 26, 2015 — Rated 10 out of 10 by Anne Bowden Zerorez DC Metro
What do you like about our products and services?

Great customer service. Capable and professional staff. Job well done. Our old very dirty rugs look like new.

Report a concern   December 26, 2015 — Rated 10 out of 10 by R.B. Zerorez DC Metro
What do you like about our products and services?

Louie was an awesome technician and did a great job cleaning our carpets with sucj professionalism. We will always use zerorez for any future cleanings!

Thank you!

Report a concern   December 24, 2015 — Rated 9 out of 10 by Wes Driskill Zerorez DC Metro
What do you like about our products and services?

Carpet was cleaned very well and our service person was polite and committed to doing a great job.

Report a concern   December 21, 2015 — Rated 10 out of 10 by L.B. Zerorez DC Metro
What do you like about our products and services?

friendly customer service - thorough well cleaned work

Report a concern   December 21, 2015 — Rated 10 out of 10 by R.W. Zerorez DC Metro
What do you like about our products and services?

The guy that came out to clean the carpet last night respectful I did a very good job and clean the carpet with my referrals I'd like to request for him to be the one they goes out trains to copy it for the people that I refer. Thanks

Report a concern   December 20, 2015 — Rated 10 out of 10 by M.R. Zerorez DC Metro
What do you like about our products and services?

The carpet was in need of a good cleaning. Your technician did a fantastic job.

Report a concern   December 18, 2015 — Rated 10 out of 10 by Ellen Cleary Zerorez DC Metro
What do you like about our products and services?

simply the best= fresh smell,empowered water, complete attention to detail ,promptness, respect, communication with clients before and after service.

Report a concern   December 17, 2015 — Rated 10 out of 10 by L.P. Zerorez DC Metro
What do you like about our products and services?

I liked the thoroughness of the technician and the final result was great! Customer service was outstanding every step of the way.

Report a concern   December 15, 2015 — Rated 10 out of 10 by R.B. Zerorez DC Metro
What do you like about our products and services?

I have already been talking your company up. The carpet in the rental I just moved out of looks better then it did when I moved in 3 years ago! It was dry in no time and with the military discount it didn't break the bank! Thank You!

Report a concern   December 14, 2015 — Rated 10 out of 10 by M.T. Zerorez DC Metro
What do you like about our products and services?

Ismael was a terrific technician. He was knowledgeable, friendly and a great representative for your company. The carpets and sofa came out great.

Report a concern   December 14, 2015 — Rated 8 out of 10 by J.M. Zerorez DC Metro
What could we do to improve?

JUST INCUDE STEAMING TILE FLOOR AND MIS POWERWASHING

Report a concern   December 13, 2015 — Rated 10 out of 10 by A.H. Zerorez DC Metro
What do you like about our products and services?

The technician was courteous and on time. The carpet was the cleanest I've seen in 20 years ( it needs to be replaced). It dried quickly.

Report a concern   December 13, 2015 — Rated 10 out of 10 by S.S. Zerorez DC Metro
What do you like about our products and services?

very polite and knowledgeable technician and no chemicals being used> I'm going to recommend this service to my friends and family

Report a concern   December 12, 2015 — Rated 10 out of 10 by A.L. Zerorez DC Metro
What do you like about our products and services?

I was very happy about my experience with your company. Your representative was very professional and thorough.

The carpeting looked very fresh and clean after the procedure and my concern about the possible dampness was not a problem. I have already recommended your company to a dear friend. I will call again when my carpets need attention.
Thanks,

Report a concern   December 10, 2015 — Rated 10 out of 10 by Mirta Kober Zerorez DC Metro
What do you like about our products and services?

The results are amazing

Report a concern   December 10, 2015 — Rated 10 out of 10 by K.C. Zerorez DC Metro
What do you like about our products and services?

Ishmail was great. TImely and polite and very good at cleaning the carpets.

Report a concern   December 7, 2015 — Rated 10 out of 10 by P.G.G. Zerorez DC Metro
What do you like about our products and services?

The service technician was pleasant, confident, and fully knowledgeable about the services Zerorez offered and the process. I was definitely impressed and plan to use them again.

Report a concern   December 6, 2015 — Rated 10 out of 10 by S.W. Zerorez DC Metro
What do you like about our products and services?

Price and courtesy of staff.

Report a concern   December 3, 2015 — Rated 10 out of 10 by D.O.D. Zerorez DC Metro
What do you like about our products and services?

Timely arrival. Friendly, experienced Technician. Products aren't heavily scented. Able to remove pet stains well.


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