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based on 4186 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you very much for your feedback regarding your recent cleaning experience with us. We sincerely apologize that the cleaning was not done under the furniture you moved. This should have been a part of your cleaning and we are addressing it in our technician training. We understand that things are very busy for you and it's just not a convenient time to have us send out a technician to re-clean those areas for you. We can certainly take care of those areas again for you in the fall during your next scheduled appointment.
We thank you for your business and look forward to serving you again.
Sincerely,
Zerorez Management
We had a terrific experience with Zerorez. From the call I made to set up the appointment (to having to reschedule the appointment) to the technician who came to clean our carpets, I found the staff friendly and courteous. The technician who came to our home was such a great guy! I was very impressed with his attention to detail, his friendly and professional manner, and his pride in the company. Last, but certainly not least, the carpets look amazing! It did make more of a difference than I would have imagined, and the technique Zerorez uses to clean the carpets makes it soft to the touch, without the typical residue. I will hire this company again without question!
Your technician was excellent...
Strange thing - the carpet looked fantastic when the guys were done. But, when I went down to check it out the next day, all he spots were back and it looks like I need to have it all done again. Not sure why.
The guys that came out were great, they were efficient and very professional.
Thank you for your feedback about your recent cleaning experience. We sincerely apologize that the spots have returned. As part of our 30-day satisfaction guarantee, we are sending out a technician to re-clean those areas for you. Thank you again for your business and we look forward to serving you again.
Regards,
Zerorez Management
The effectiveness of the grout/tile cleaning is amazing and the cost is excellent.
Thank you for your review. We are so glad that everything turned out great! We hope to work with you again in the future.
On time, Tom was extremely polite, excellent job on cleaning my carpets!
Thank you for your review!
he carpet is cleaner than with any other service we've used,lasts longer too.
Thank you for giving us a fantastic review! We are so glad everything worked out for you!
Marcus was great. It's the pricing I was surprised by. I thought that with the Kane show promo there was special pricing but your cost of $315 for a 900 sq ft house with most areas covered by big furniture was high. Macy's arrived at 9am and was done and gone by 11. That included time he used to set up and pack up. So I estimate it took 90 mins to clean my carpets. I called Stanley Steamer and their regular (no promo) pricing based on my information was $290 - subject to the technicians adjustment based on the small size of my house and area to cover.
Thank you for your feedback. Kane’s promotion is $39 per room up to 300 square feet. Our company prides itself on honoring estimates given over the phone as long as no additional services are added. In your specific situation, we honored the price you were quoted over the phone and it was exactly the price you paid as no additional services were added on. Other companies usually provide a quote over the phone, but when the technician gets to your home, they start adding on additional services that aren't included in their normal cleaning process (but are included with ours), so the quote you received from the other company probably wasn't what you would have ended up paying. Our normal pricing is $59 per room up to 300 square feet, which is a savings of $20 per room; a really great deal. This price includes pre-treatment, which is typically an add-on service with other companies, agitation with a counter-rotating brush, which is typically not done by other companies, and a rinse using our patented Empowered Water, which no other company is able to produce or clean with. This guarantees no residue is left behind so your carpets stay cleaner longer, which means you don't have to get them cleaned as often as you would with other companies, saving you money over the long run. The length of time the technician spends in the home varies based on the technician’s experience. In your situation, Marcus is a senior technician and is expected to move through the cleaning process relatively easily. We do have a 30-day satisfaction guarantee, so if the results of his cleaning are not up to your satisfaction, please call us at 703-382-1221 and we will be happy to schedule a complimentary re-service for you.
Thanks again for your feedback.
Zerorez Management
The carpets look great and the technician was very professional. It was very important to find a company who doesn't use harsh chemicals, not just because we have a small child and pets but also for the environment.
Thank you for your review! We're so glad everything worked out for you! Looking forward to working with you again in the future.
My floor (carpet) looks and feels very clean. Tech was very professional.
So glad everything turned out great! Thank you for sending us your review.
carpets looks great but b/c of miscommunication only cleaned three rooms but I paid for four . please refund the difference and I will be 100% satisfied
Thank you for your feedback. We apologize for the miscommunication and have refunded your card the difference. We appreciate your business and look forward to serving you again.
Sincerely,
Zerorez Management
Luis Padilla was very thorough and professional. It helped that he was also effective in cleaning our carpets.
Thank you for your review. We'll make sure he gets your feedback. Looking forward to working with you again in the future.
I felt like the job might have been rushed. A few areas were missed or overlooked.
Thank you for your feedback regarding your recent cleaning service with us. We sincerely apologize that you felt the job seemed rush and that there were areas that were overlooked. We do offer a 30 day satisfaction guarantee and would like to send out a technician to come back out and re-clean those areas that you feel were missed. If you could give us a call at 703-382-1221 we would like to work with you to resolve this issue.
Sincerely,
Zerorez Management
The best carpet stain removal. But the tile/ grout cleaning was not great.
Thank you for your feedback regarding your recent cleaning experience with us. We sincerely apologize that the tile and grout cleaning was not up to your expectations. We do offer a 30-day satisfaction guarantee and would like to send out a technician to re-clean the tile for you. If you could give us a call at 703-382-1221 we would like to discuss your concerns and work with you to resolve this issue.
Regards,
Zerorez Management
Friendly service, on time and great results!! What more can you ask? Shari West
Thank you! We're so glad everything went well!
You do a good job cleaning without a residual smell and you arrive on time as scheduled.
Thank you so much for your review!
No residue, less chemicals
Thank you!
The first thing I like about it is that they do a great job cleaning. I really like the fact that there are no soaps or detergents used which leave a residue and are unhealthy. The folks at Zerorez are extremely nice and professional. I will be calling back in the future. Zerorez is my new carpet cleaning company.
Customer service as well as the outcome of your services were highly satisfactory. Thank you!
You are very welcome, and thank you for giving us a great review!
The team was professional and thorough. As a repeat customer, your process is far superior to uourcompetitors. I'll be calling you again.
Thank you so much! We are looking forward to the call.
Do not smell and carpets are very clean
Thank you!
Friendly customer service and quick work
Thank you!
The team really cleaned the floors and the carpets thoroughly. The process pulled out long-time set in dirt and stains. Also, there was no scent left behind. And with all that, the cost is very reasonable.
Am recommending to all my neighbours and friends.
So so helpful, Zerorez is. (And that day i learned that Zerorez also cleans and protects Hardwood Floors too.) Am thankful to have found Zerorez - which was through WBIG - 100.3 FM.
Thank you.
Thank you so much for giving us such a fantastic review! I'm so glad everything worked out for you. We're happy we could be of service. Looking forward to having the opportunity to work with you again in the future.
Fast call back and prompt service.
Thank you!
My tile was very dirty and your employee was on his hands and knees for over an hour to get it clean. Wonderful service! And, the tile is clean. All the dirt is gone.
Thank you so much for this amazing review. I'm glad we were able to get your tile floors looking new again. Hope to work with you again in the future.
Very satisfied with service. Results as promised. ZEROREZ provided thorough deep cleaning, on time appointment. Very professional, yet personable technician. (Thank you, Marcus).
Will recommend to friends.
Tom & Jim, residential carpet cleaning in Arlington, VA
Thanks! We're so happy that we met all your expectations. Looking forward to working with you again.
Marcus was fantastic! He explained the process thoroughly, was respectful of our home and property, worked methodically and carefully, and was very pleasant. The carpets look great!
Thank you! We'll be sure to pass this along to Marcus so that he knows. We're so glad everything worked out well.
Impressive service! Tiles floor after cleaning looked almost new. Much cleaner than I thought it could be! Outstanding customer service, I have already recommend Zerorez DC to three people.
Thank you so much for giving us a great review and for the recommendations. We were happy to be of service. Looking forward to working with you again.
I was hoping for a better outcome with my high traffic areas. Happy with the pet stain removal
Thank you very much for your feedback. We are very sorry that your expectations were not met in regards to the traffic areas in your carpet. We appreciate you speaking with us to provide additional insight into how we can improve. We will be discussing with our technicians ways we can help better meet expectations while in our customer's homes. As we mentioned, we do have a guarantee and would be happy to come back out and re-clean the areas you feel could use some additional attention. Please give us a call at 703-382-1221 and we can get you on our schedule.
Again, thank you for your feedback.
Zerorez Management
When I called for information (having heard about you on the radio) I told the person what I wanted to have cleaned and that I had pets. I was quoted $139. She was very nice and friendly. This quote was for my bedroom, small outer lobby, and an 8x10 area carpet. I specifically said I have two small pets. When the tech arrived he asked whether the area rug was synthetic or wool. I said I did not know - it was inexpensive. He checked and said it was wool --so the price would be an additional $4 per sf or another $250+. I said no. I then showed him my bedroom. My pups are paper trained but are still having accidents. He said he recommended urine smell removal at $75 per gallon. I said how many gallons would I need and he said 4-5. I said no - 1 gallon and we will try it. I added on steps (not in the original estimate) at $4 per step. My total was $228 and I still didn't get the area rug cleaned. ALL of these extras should be explained in the initial quote conversation. When someone says "pets" the $75 per gallon should be discussed. When someone says "area rug" the type of rug should be discussed and the extra charge for wool should be disclosed. I have used another company for the past year (since getting the pups) and my cost for 2-3 rooms, the area rug, and the steps varies from $180 - $250. The end result was actually better with my old company. Urine stains that usually come out are still in my carpet this time. I really felt like the "special" radio offer is a scam and once here the tech started adding on. (He was very nice and polite however). Unfortunately I cannot recommend your company after my experience.
Thank you very much for your feedback. We try to be as up front as possible with our pricing based on the scope of work requested. Unfortunately, we are unable to locate in the original booking where we were supposed to clean your small outer lobby and an 8 x 10 area rug. Our records indicate that we were supposed to do one bedroom and pet treatment. We do provide our base rate for pet treatments during our phone consultations, but as you can imagine, it is nearly impossible for our Customer Care Representatives to be able to give any kind of indication of the full cost without being able to see the stains. This is the reason why we mention that it will be assessed onsite with the technician and you can then decide whether or not you wish to move forward with the treatment. Not everyone requires pet services and that is the reason why it’s not part of our standard cleaning process. Our pet services are designed to address urine that has soaked the carpet padding and therefore requires a specialized process to be removed. This process is guaranteed by our company under our 30-day satisfaction guarantee.
We consider ourselves experts on being able to work on multiple textiles and our prices are driven not by the retail value of the item, but by the material. During the phone consultation, our Customer Care Representatives give an estimate as close as possible so long as the right material is discussed. Our technicians are trained to confirm the textile upon arrival at the job and if the material happens to be different than what is discussed over the phone, the price does change because these materials may be more delicate and require a premium pre-treatment and a specific cleaning process. We pride ourselves on delivering the best service possible and thus are able to identify the difference between a synthetic versus a natural fiber. Our standard cleaning process includes pre-treatment, agitation and rinse with our patented Empowered Water. The added value of our service is being able to know the difference of which treatments are required based on the assessment done in the home so that we are protecting the customer’s investment. It is a requirement for our Customer Care Representatives to ask if area rugs are made out of a synthetic or natural fiber and to mention the costs for both types to the customer. Since there was no area rug listed on the original booking, it appears area rug cleaning was not discussed as part of the scope of work, in which case cost was also not discussed.
While we can’t guarantee that all stains will be removed due to different variables (i.e. type of carpet, length of time the stain has been in the carpet, source of the stain, etc.) if we are not authorized by the customer to use the right cleaning process (such as the 4-5 gallons of pet treatment recommended by the technician) we cannot be expected to remove the stains of concern nor can we guarantee our service because we did not execute the recommended solution, which is why the urine stains are still within your carpet.
We did attempt to reach you to discuss your concerns further, but were unable to reach you. Please give us a call at 703-382-1221 so that we can work with you to resolve your concerns.
Regards,
Zerorez Management
The places where my wife and I moved furniture out from the wall was done nicely, as were most areas that were worked. You sent a very nice guy by himself, and we offered to move the furniture back into it's place, but when the job was finished everything was in the same place, for example, an easy chair was worked around. Everything we moved was worked around, and when we put it back in place we saw that the carpet had not been done.
Your product was good, your employee was good, but your system was not.
The DeLurys