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based on 4083 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you very much for your feedback regarding your recent cleaning experience with us. We sincerely apologize that the cleaning did not satisfy your expectations. We offer an additional service for filtration soiling that should be able to take care of the edges. Please feel free to contact us 703-382-1221 and can schedule a technician to come back out .
We thank you for your business and look forward to serving you again.
Sincerely,
Zerorez Management
My only issue is that I mentioned the ad I heard on the radio that said it would cost $39 a room and that is not what we were charged. But otherwise, pretty pleased with how fast you were able to get it done. Thanks!
Very professional and outstanding service.
Thank you!
The tech discussed how the cleaning technique was simply electrolized water which was simple and effective.
Thank you!
Carpets aren't very clean--- still several spots, dirt etc. We have them cleaned annually and they usually get significantly cleaner from other companies.
Thank you very much for your feedback and we are very sorry that your carpets didn't turn out as expected. We do appreciate you taking us up on our 30-day guarantee to send out a technician to re-clean those areas of concern for you and make sure you are 100% satisfied.
Sincerely,
Zerorez Management
The guy that came out and did the work was very nice and did a fantastic job. Seemed like he really wanted to do a great job and too a lot of pride in his work.
Thank you for your review! We are so glad we were able to work with you!
Marcus was the greatest. His customer service was stellar, he answered all our questions and completed the job better than we expected! We will definitely refer him to friends!
Thank you for giving us a fantastic review!
We own two large dogs and a cat. We also own two of the best vacuum cleaners on the market. Dyson and Shark. We vacuumed prior to arrival of zerorez. I was amazed at the amount of dog hair that was produced during the cleaning process. It looked like we never vacuumed. It was truly deep cleaned. Also, we had the carpets cleaned by another company 4 months ago and the stains returned within two days. There is no comparison. Zerorez is definitely the better more thorough of the two. The 23 year old carpet looks brand new. No stains returned. Amazing! Also the technician was polite, professional, and arrived earlier than the scheduled appointment time. All around pleasant experience. A customer for life!
Thank you so much for giving us an excellent review! We are so glad we were able to exceed your expectations and are looking forward to working with you again!
the gentleman who facilitated the clean (i believe his name was Marcus) was very knowledgfull and professional.
Thank you for your review!
Amazing cleaning of a very dirty tile floor. It was like waving a magic wand and the floor was clean. We will definitely be using for other services and will be recommending to our other friends. Our tile looks brand new.
Thank you so much for such an amazing review! We take pride in our services and look forward to working with you again!
Very thorough job
Thank you!
He did a great job and the price was reasonable
Thank you!
Great customer service !
No chemicals, super friendly associate who also gave us a little "science lesson" about how the cleaning works.
Thank you for giving us a great review! Glad everything worked out!
Very courteous, neat and explained everything
Thank you!
No chemicals. Staff very friendly.
Thank you!
Efficiency and worst stains were removed.
The places where my wife and I moved furniture out from the wall was done nicely, as were most areas that were worked. You sent a very nice guy by himself, and we offered to move the furniture back into it's place, but when the job was finished everything was in the same place, for example, an easy chair was worked around. Everything we moved was worked around, and when we put it back in place we saw that the carpet had not been done.
Your product was good, your employee was good, but your system was not.
The DeLurys
Thank you very much for your feedback regarding your recent cleaning experience with us. We sincerely apologize that the cleaning was not done under the furniture you moved. This should have been a part of your cleaning and we are addressing it in our technician training. We understand that things are very busy for you and it's just not a convenient time to have us send out a technician to re-clean those areas for you. We can certainly take care of those areas again for you in the fall during your next scheduled appointment.
We thank you for your business and look forward to serving you again.
Sincerely,
Zerorez Management
We had a terrific experience with Zerorez. From the call I made to set up the appointment (to having to reschedule the appointment) to the technician who came to clean our carpets, I found the staff friendly and courteous. The technician who came to our home was such a great guy! I was very impressed with his attention to detail, his friendly and professional manner, and his pride in the company. Last, but certainly not least, the carpets look amazing! It did make more of a difference than I would have imagined, and the technique Zerorez uses to clean the carpets makes it soft to the touch, without the typical residue. I will hire this company again without question!
Your technician was excellent...
Strange thing - the carpet looked fantastic when the guys were done. But, when I went down to check it out the next day, all he spots were back and it looks like I need to have it all done again. Not sure why.
The guys that came out were great, they were efficient and very professional.
Thank you for your feedback about your recent cleaning experience. We sincerely apologize that the spots have returned. As part of our 30-day satisfaction guarantee, we are sending out a technician to re-clean those areas for you. Thank you again for your business and we look forward to serving you again.
Regards,
Zerorez Management
The effectiveness of the grout/tile cleaning is amazing and the cost is excellent.
Thank you for your review. We are so glad that everything turned out great! We hope to work with you again in the future.
On time, Tom was extremely polite, excellent job on cleaning my carpets!
Thank you for your review!
he carpet is cleaner than with any other service we've used,lasts longer too.
Thank you for giving us a fantastic review! We are so glad everything worked out for you!
Marcus was great. It's the pricing I was surprised by. I thought that with the Kane show promo there was special pricing but your cost of $315 for a 900 sq ft house with most areas covered by big furniture was high. Macy's arrived at 9am and was done and gone by 11. That included time he used to set up and pack up. So I estimate it took 90 mins to clean my carpets. I called Stanley Steamer and their regular (no promo) pricing based on my information was $290 - subject to the technicians adjustment based on the small size of my house and area to cover.
Thank you for your feedback. Kane’s promotion is $39 per room up to 300 square feet. Our company prides itself on honoring estimates given over the phone as long as no additional services are added. In your specific situation, we honored the price you were quoted over the phone and it was exactly the price you paid as no additional services were added on. Other companies usually provide a quote over the phone, but when the technician gets to your home, they start adding on additional services that aren't included in their normal cleaning process (but are included with ours), so the quote you received from the other company probably wasn't what you would have ended up paying. Our normal pricing is $59 per room up to 300 square feet, which is a savings of $20 per room; a really great deal. This price includes pre-treatment, which is typically an add-on service with other companies, agitation with a counter-rotating brush, which is typically not done by other companies, and a rinse using our patented Empowered Water, which no other company is able to produce or clean with. This guarantees no residue is left behind so your carpets stay cleaner longer, which means you don't have to get them cleaned as often as you would with other companies, saving you money over the long run. The length of time the technician spends in the home varies based on the technician’s experience. In your situation, Marcus is a senior technician and is expected to move through the cleaning process relatively easily. We do have a 30-day satisfaction guarantee, so if the results of his cleaning are not up to your satisfaction, please call us at 703-382-1221 and we will be happy to schedule a complimentary re-service for you.
Thanks again for your feedback.
Zerorez Management
The carpets look great and the technician was very professional. It was very important to find a company who doesn't use harsh chemicals, not just because we have a small child and pets but also for the environment.
Thank you for your review! We're so glad everything worked out for you! Looking forward to working with you again in the future.
My floor (carpet) looks and feels very clean. Tech was very professional.
So glad everything turned out great! Thank you for sending us your review.
carpets looks great but b/c of miscommunication only cleaned three rooms but I paid for four . please refund the difference and I will be 100% satisfied
Thank you for your feedback. We apologize for the miscommunication and have refunded your card the difference. We appreciate your business and look forward to serving you again.
Sincerely,
Zerorez Management
Luis Padilla was very thorough and professional. It helped that he was also effective in cleaning our carpets.
Thank you for your review. We'll make sure he gets your feedback. Looking forward to working with you again in the future.
I felt like the job might have been rushed. A few areas were missed or overlooked.
Thank you for your feedback regarding your recent cleaning service with us. We sincerely apologize that you felt the job seemed rush and that there were areas that were overlooked. We do offer a 30 day satisfaction guarantee and would like to send out a technician to come back out and re-clean those areas that you feel were missed. If you could give us a call at 703-382-1221 we would like to work with you to resolve this issue.
Sincerely,
Zerorez Management
You need a device to get into the edges. The edges are what make the rug look old and dirty.