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based on 4085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
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All good! Thanks!
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Did a great job!! Easy to make appointment. Staff very friendly and helpful
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Showed up on time, pleasant to work with, did a good job.
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Kind employees
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After having a less than amazing initial experience, I was immediately contacted by Zerorez asking what they could do to make it better. Within days they had a senior technician back at my house. Luis explained what he was doing in great detail and did not leave until he was confident I was pleased. Not only did he redo my two chairs but he also treated my leather couch, which looks 100x better. I can not wait to have them back out to clean my outdoor furniture cushions!
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The manager technician, Luis, did a great job. He made up for a scheduling conflict in the back office with his professional customer service attitude and skills.
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Zerorez does such a great job cleaning my carpets. They recommend the appropriate treatments given I have a dog and the carpets come out looking great and smelling great too. Jarrett was on time and really professional and friendly. Such amazing service.
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The service was excellent!! Love my new carpet!!!!(though is almost 30 years old) 🤣
He was completely professional polite and very nice.
Thank you
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Overall excellent customer service and attention to detail.
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The scheduling and the service itself were both great experiences. I have used Zerorez in the past several times for my home, and highly recommend them to all of our clients who are selling or buying a home. Their customer service, efficiency, and work are all incredible.
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Convenient service scheduling, friendly and personable customer service and representatives, and quality and affordable services. Highly recommend!
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I was disappointed in the results of cleaning the tile in my bathroom and my kitchen floor. Perhaps I expected too much as both were in bad shape. Scheduling the visit was also more difficult than it should have been.
hank you for sharing your feedback and review. We regret to hear that you were not happy with the service provided. We offer a 30 day workmanship guarantee. At your earliest convenience, please contact us so that we can evaluate how to make this right.
Ease of booking & professionalism
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Very Fast and thorough. Nice job!
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Punctual, fast & professional. One of the things I liked most was, when I didn't complete the online quote/questions, a rep called to see why. Kudos! That helped make th decision to go with Zerorez. I'm actually looking to schedule for another cleaning in another part of my home. Thanks Louis(Tech) & Dawn(Ibelievethar was the phone Rep's name!
Thank you for your feedback and review. We are pleased to hear Luis and Dawn took great care of you. Looking forward to your next appointment with us.
Cleaned my carpet very good, Thanks.
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Prompt, courteous technician and the carpets look great!
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Great job, Arrived on time, Very Professional.
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The product worked very well! The gentleman who did the cleaning was great! My very dirty steps look almost new! Thank you!
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I do not feel like the two chairs I had cleaned were done well. They still had some dirt spot and smelled like dog. The tech who came was very polite. He said there must have been miscommunication when I booked because he didn’t have the deodorizer, however I did feel like I made it clear I wanted the chairs cleaned and deodorized when I made the appointment.
Thank you for sharing your feedback and review. We regret to hear that you were not happy with the service provided. We offer a 30 day workmanship guarantee. At your earliest convenience, please contact us so that we can evaluate how to make this right.
Quick to respond to requests. Came out within 1-2 weeks. Service person called 30 min prior and very polite. Service completed well and timely.
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Efficient and Professional Job
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Great communication. The technician, Luis, was very friendly and did a great job!!
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Tech was very professional and explained the process to me very well.
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Everyone is friendly and professional, they really did a good job.
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The prices for the service were extremely high. I got the protector at the end, and was alarmed to see the price for a tiny spray bottle of something being sprayed on the carpet. The carpet stains did not come out (I knew they wouldn't), but the prices for a couple hours of work was very high, even with coupons/deals added.
Thank you for sharing your feedback and review. We regret to hear that you were not happy with the service provided. We offer a 30 day workmanship guarantee. At your earliest convenience, please contact us so that we can evaluate how to make this right.
Friendly, professional,knowledgeable and did hiis work very efficiently.
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Quick, effective and makes my home feel and smell healthier and cleaner.
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Everything!
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Excellent Work Great Communication Highly Recommend!