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based on 4116 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
The guy that came was super nice but I can still smell the cat pee. I don’t think the stuff they spray or use is strong enough. Maybe slow down and work the one section that had pee….about 30 to 45 minutes for entire basement and stairs seems quick. But I think he was nice!
Thank you for your feedback and review. We apologize you were not happy with our service. Give us a call regarding our 30 day workmanship.
Your service is always timely, your technician was competent, capable and friendly, my carpets are cleaner than I could have achieved with rental equipment.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Stain remains on carpet day after cleaning - technician will return next week at no charge….otherwise good customer service and competent technician.
Thank you for your feedback and review. We apologize you were not satisfied with your service. We have a 30 day workmanship and we will try to retreat the stain of concern. Looking forward to our next visit.
Fast appointments available
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Excellent cleaning of a very dirty carpet!!!
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On time, efficient and courteous technician
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Beyond my imagination is how clean my carpet is compared to the state in which they were. Thank you.
Name removed
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Great customer service, and the service tech was awsome, the whole process was smooth and easy
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Did a good job.
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Prompt scheduling
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The first person sent to clean my house did not do a good job...however, the second person did excellent work!
Thank you for your feedback and review. We are pleased to hear we were able to exceed your expectations with our re-service. Give us a call back for your next professional service.
I love the face that there's no chemical smell.
The technician was very efficient and did a terrific job.
He wore shoe covers and left the house in excellent condition.
He was able to get stains out that I did not think could be eradicated.
Very pleased! Highly recommend!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Great service. Would recommend 👍
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
They cleaned my sofas. They look much better and brighter!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Jarred was incredible. He worked very hard on getting our extremely dirty couches cleaned and did not give up getting those tough stains out. He was very courteous, kind and respectful. He informed me on what I needed to do in the future to keep them clean.
My couches I thought about getting rid of, due to how they were looking, now look almost new.
Thank you Jarred.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
The price is getting very expensive especially for anything extra.
Thank you for your feedback and review. We are pleased we provided you with a great cleaning as we try to keep pricing competitive in the market.
Have your technicians wear coverings over their shoes.
Thank you for your feedback and review. We are pleased you had an excellent service. We will reinforce shoe coverings. Thank you
Zerorez again did a great job! I am always surprised at how clean and like new my carpet looks after a Zerorez cleaning.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations once again. Give us a call back for your next professional service.
First, the cleaning was rescheduled last minute because a commercial job took priority. When they did come the cleaning was not performed well due to the equipment breaking. The workers waited over an hour for the back-up van to arrive and ultimately rushed to finish the job. I was grateful for the offer to return to finish the job properly however our toilet overflowed the evening of the cleaning and black debris and hair consistent with what came up from the floor appeared. Given this I requested a full refund as I was so disappointed from my experience and did not want any possibility of more debris being flushed down the toilet. I was told on the phone the morning of 1/22 that I would receive a full refund. I called yesterday (1/29) to check the status and was told that they are not sure if I can get a refund and I will need to call back. I am truly disappointed and frustrated. The woman I speak with on the phone is very kind and professional however it doesn't change the negative experiences I've had.
Thank you for your feedback and review. We apologize you were not happy with your service. We apologize your toilet over flowed on your floor the same day the cleaning was completed. Our technicians are trained not to flush debris. Any type of refund is handled through our accounting department and will be in touch.
The products work very well to clean and make it smell nice and the service very good
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
This company is responsive, thorough’ affordable. I’ve hired them twice
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation both times. Give us a call back for your next professional service.
Communication and pricing is always good, and the carpet looks great.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Carpet cleaning professional was friendly and helpful, and did a FABULOUS job.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
We had the house cleaned Dec31. There were brown spots left and the basement was dripping wet. My husband called to have the guy come back . No one called back. Not Happy!!!!
Thank you for your feedback and review. We apologize you are unsatisfied with your service. We have a 30 day workmanship we would like to extend out to you.
Don’t like to be pressured to buy extra services, I.e: fresheners that didn’t even last a day.
Thank you for your feedback and review. We are pleased you were happy with our service we provided. The technician simply recommends products for your home that could help. Its your decision if you would like to proceed with those so he can communicate any additional pricing. Give us a call back for your next professional service.
I am very happy with the service I received from Zerorez cleaning company! Jarrett did a fantastic job cleaning my carpets when I moved out and I would definitely recommend this company.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Good people. Always on time. Been using the services for over 5 years. Don't intend to change. Great prices for the Holiday clean up. Highly recommended.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Great customer service
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
The representative sent by your company was customer oriented and performed a very good task. However, some corners of the rooms and stairs were not done to my approval. If and when the machine cannot fit small areas, then provide some type of brush and/or cloth with the solution to clean those areas.
Thank you for your feedback and review. We are pleased overall you had a great experience with us. Give us a call back for your next professional service.
Great technicians. First take long for rugs to dry. Great job of getting rugs clean.