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based on 4083 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for such a great review. We always try to make sure our customers are satisfied. We think out techs are great too! Look forward to working for you again.
Sincerely
Zerorez Management
Professional and timely
Thank you for your opinion on our service. We look forward to servicing your carpet and tile and hardwood needs next time.
Sincerely
Zerorez Management
They WORK!!! I have had my rugs cleaned many times by Service Master and Stanley.... but NEVER have they had these types of results! My rugs look amazing and like new again. I was going to replace my wall to wall carpet which would have cost me a fortune, but I tried ZEROREZ first and I am so glad I did because my rugs LOOK and FEEL clean! And on top of it, the service man was so AMAZING and NICE and hardworking! That is hard work cleaning rugs and I appreciate all they did to make my house look spick and span clean! Thank You LUIS!
WOW and thank you for that great review. It is amazing how clean and fresh carpets can come without all those chemicals and shampoo. So glad you love the way it looks.Luis is very knowledgeable and hard working as are all our techs.
Best Regards
Zerorez Management
No chemicals . Fast service. Technician very informative efficient & polite.
Thank you for your review. Look forward to working for you again when the need arinses.
Sincerely
Zerorez Management
Second time customer, and will use no one else but Zerorez for our home. Very impressed with the customer service and overall experience.
Thank you so much for the review. We are very pleased that you love our service and the way our employees treated you. Thank you for allowing us into your home.
Best Regards
Zerorez Management
Luis and Vince were unbelievably polite and considerate. The result of their hard work was a beautifully clean kitchen floor and family room carpet.
Thank you for such a raving review.! We think they are pretty great too. So glad you are happy with your kitchen and family room. Look forward to working for you again.
Sincerely
ZerorezManagement
Tech was a professional. Cleaning left no smell
Thank you for taking the time to review our cleaning. We are glad you like the way the carpets turned out. Look forward to working for you again.
Sincerely
Zerorez Management
The person was on time,very nice & called a head. Carpet came out nice. They only thing they took 24 hours to dry. Need to take up excess water.
Thank you for the review and we are glad you liked the cleaning we provided. Usually the drying time is 2 to 4 hours but the humidity has affected the drying times and we are sorry it took so long. We look forward to working for you again.
Sincerely
Zerorez Managment
Luis was such a gentleman. Professional and efficient. He did a fantastic job.
Thank you for the review and we feel the same about Luis. So glad you like the outcome of your cleaning and look forward to working for you again.
Best Regards
Zerorez Management
No chemical
Thank you for taking the time to give us a review. It's nice to know you can get your carpets so clean and fresh without the chemicals.
Look forward to your next cleaning.
Sincerely
Zerorez Management
No odor, cleaned carpeting beautifully, dried quickly, no mess. I was amazed how bright my kitchen floor is after having the tile and grout cleaned!
Thank you for taking the time to give us a review. It's amazing how things look after a cleaning and it just makes you feel good knowing it is fresh and clean. Look forward to working with you again next time you need your floor and upholstery cleaned.
Sincerely
Zerorez Management
All natural effective cleaning and Vincent provided excellent service and exceptional professionalism
Thank you for the great review on our cleaning and our tech Vince. Look forward to working with you again.
Sincerely
Zerorez Management
This is the cleanest our carpets have been. My wife now says we do not need to replace the Berber carpet as it looks so great.
Thank you so much for the great review and very glad your wife was happy. With the savings of not having to buy new carpet take her to dinner! Look forward to working with you again.
Best Regards
Zerorez Management
Very thorough job with little wetness, no smell!
Thank you for the review and glad you like the outcome from our cleaning process. Just call us with any other cleaning for caprets, tile, hardwoods or upholstery that you need.
Sincerely
Zerorez Management
The price was perfect and the outcome was great. Marcus did a great job! Very professional!
Thank you for taking the time to write a review. Marcus is great at his job and always tries to make sure the customer is happy before he leaves. Look forward to working for you again.
Best Regards
Zerorez Management
Your technicians are your best asset. Both Luis Padilla (first visit) and Vincent Teckenbrock (second visit) listened to our needs, explained the process and worked hard. Can't beat that.
Thank you for taking the time to give us a review. We feel the same way about our technicians and think they really put that extra effort into their jobs. Look forward to cleaning for you again.
Sincerely
Zerorez Management
Carpet looks great - just like new - and it didn't take very long to clean.
We are glad you like the way the carpets looked after your cleaning.
Hope to work with you next time you need them cleaned.
Best Regards
Zerorez Management
The price seemed reasonable. Vince, the employee was polite, cleanly uniformed, and wore slippers whenever he entered the house. I will request him when I am ready to have the rug in the basement cleaned. Marilyn Milway
Thank you for the great review and so glad you are happy with the way our techs come into your home and treat it with respect. We look forward to working with you when you are ready to have us back out.
Sincerely
Zerorez Management
Everyone was very pleasant to deal with and the carpets look great. I have one spot I'd like to have you look at but other than that it looks great! thank you.
Thank you for the review and we have sent you an email to schedule a time to come back out and look at the spot you are not happy with.
We are more than happy to do this since we do a the 30 day Gotta Love It Guarantee™.
Sincerely
Zerorez Management
Prompt, timely arrival to clean carpets. Knowledgeble about service, carpets looked very nice when oompleted. Marcus was extremely nice.
Thank you for the great review and glad you are happy with the results. Look forward to working for you again.
Sincerely
Zerorez Management
Excellent!
Thank you for that great review, One word says it all!
Best Regards
Zerorez Management
Carpets were clean. No residual chemical smell. On the down side, it took more like 12 to 14 hours for the carpet to dry.
Thank you for the nice review. Usually the carpets will be dry in about 2 to 4 hours, with the humidity drying times have been longer. We are sorry that it took so long but glad you do like the results.
Look forward to working for you again.
Sincerely
Zerorez Management
Scheduling the appointment and getting an itemized quote was extremely easy. When the technician, Luis, arrived we discussed our desires and concerns. He explained the details of the service, used a black light to confirm some of our concerns for problem areas in our rental home, and quickly adjusted the itemized quote based upon the specifics we discussed. He was extremely courteous and informed us of different and notable parts throughout the cleaning per our request. Also, once he was done, he walked the entire home with us to ensure he work was completed to our satisfaction. A phenomenal job well done.
Thank you and glad you feel our process for scheduling and getting an estimate is easy. We try to make it that way. We always go over the invoice before we start work so you know what you are getting before hand.
Look forward to your next cleaning.
Sincerely
Zerorez Management
Quick, easy, people are friendly in the office and on the road
Thank you for the review. We are glad you feel our staff is friendly and it was easy to get your estimate and book your appointment. We look forward to cleaning for you next time.
Best Regards
Zerorez Management
I love the fact that harsh soaps and detergents aren't used, and that the rugs and upholstered pieces are safe for kids and pets.
Thank you for the review. People find it hard to believe that carpets would come clean and smell nice with just water but the Empowered Water™ works great. Look forward to working for you again.
Sincerely
Zerorez Management
Very curtious and prompt service. Carpets turned out beautiful and technician was able to get out stains I thought were permanent.
Thank you for the review. Our technicians work hard to make sure our customers are happy with the service we provide and the carpets when we are finished.
Sincerely
Zerorez Management
The carpets and tile look really clean and bright.
Thank you for the great review and look forward to working for you next time you need your carpets and tile cleaned.
Best Regards
Zerorez Management
No chemicals
Thank you for the review and glad you like the fact we don't use chemicals. With our Empowered Water™ it is amazing how clean things can get without chemicals.
Sincerely
Zerorez Management
The staff was friendly. They did a great job. And it dries really quickly.
Thank you so much for the great review, so glad you were happy with the staff and the cleaning process. Look forward to working for you again.
Best Regards
Zerorez Management
Using ZeroRex was a great experience. Our carpet looks so much better and the customer service that Frankie, Lindsey and Marcus provided was top-notch. Thank you.
Thank you Alan for the great review, so happy you had a great experience using Zerorerz of D.C. we try hard to make sure all of our customers are happy. We look forward to working with you again.
Sincerely
Zerorez Management
Customer satisfaction. So impressed at how fast they responded and sent out a technician, Luis Padilla, who cleaned our carpets to perfection.