based on 1466 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Salesman follow-thru could be better.
Excellent service very friendly and will go out of there way to make it happen always a great experience
The service team did a great job. Thank You.
Horrible service with the service dept. will never go back
Your support staff is awesome!
I loved the friendly help and knowledgeable sales persons.
They went above and beyond! Stayed past closing just for us.
Your people are great. Greg, Jim, Lance have been great. We bought from you because of our experience with Greg, hands down. Lance was a super bonus and amazing to work with.
2019 camper already has a roof leak and told by your staff that I should bring in camper every 6 months to be looked at. What kind of second rate campers do you sell. Forever warranty doesn't cover roof repair. Camper only used twice. Not happy.
Very friendly people I will buy from you again
The sales experience was great but dealing with service is very frustrating. When calling and not being able to get someone to answer the phone, only able to leave a message, and 6 hours later still no call back, seems a bit excessive. Once you can finally get someone on the line they are very helpful but the customer service definitely needs some help.
I purchased my Forrester last August. The salesperson (Charlie) didn't do a follow up call to ask how everything was going. I had my motorhome into service on March 28th for various warranty items. I never received a call from service (as promised the same day) until a week later after I submitted a customer survey. Understandably the whole supply chain issue delays everything, I waited 5 weeks for the warranty parts to come in. Several items were still on back order. I would never recommend to anyone a Forrest River RV. The workmanship and quality control are dismal. How could a badly warped privacy door pass quality control?
Getting an appointment was convenient, work was done in a timely fashion, and I was updated on the progress and findings. A very good experience.
Fantastic
Friendly great selection. But I would have like to have driven and looked at the motor and the generator. And when you spend 139 k. You should get at least some kind of warranty
They have been very helpful in this time of poor supply chain, granted everything takes time but the guys get the job done.Thanks to Brian in service and Justin in sales.Always pleasant and helpful.
Return messages that are left on the service phone number
I always had great service from Alpin Haus, they sell top of the line products, this is my forth RV from them
and most likely won't be my last.
If anything goes wrong with something, I call service, and bingo Ray from service is here taking care of it,
Yes sir I'll always recommend Alpin Haus if someone is looking for a great RV or just need service done.
Excellent service . Very happy with demonstration and quality of our new RV.
I like that my camper is getting it's proper forever warranty inspection from Alpin Haus and thgat problems withg my camper or being fixed.
Ever since buy my first Alpin Haus RV in 2014, my wife and I have experienced exceptional service. Kelli in parts and Krystal in warranty are a phenomenal tag team pair!
The buying process felt like the ultimate sleazy used car buying experience
Helped me every step of the way and made me aware of issues
Greg Clark, a ten year employee at Alpin Haus stated my truck did not have brake connection for a travel trailer, it was easily seen from where he looked. Riley, an Alpin Haus employee stated he needed to move my truck to have the brake connection installed. I told him my two dogs were in the truck, he insisted and stated "it was ok" I told him it wasn't and took my dogs out of the truck. He felt the need to walk closely to me, reached down to my dog's face and almost a day later was informed by the Montgomery County New York health dept. that my dog bit Riley (even though I was Alpin Haus for hours after Riley's encounter with my dog). I am not convinced that Riley didn't grab my dog or touched her in an aggressive manner. I believe that an Alpin Haus employee demanding he be alone with my dogs and then the compulsion to touch my dog after I told him "no" don't go near my dogs was intimidation and a complete distraction from a $37,000 sale. To state for the record, Riley's behavior was not of a "reasonable person". I was also approached by a female Alpin Haus employee, who walked close enough to my dogs to make them uncomfortable and I had to back up as she refused to do so.
The fuse light is still on though John stated it was fixed. The shower screen was not fixed before I bought it, as Greg promised. Greg stated he would arrange for me to bring it to Columbus Ohio to have it fixed there. He did no such thing. It took John over 20 minutes to install a shower curtain (took me 2 seconds after it fell down during one trip). After the alleged dog bite Greg and other Alpin Haus employees absolutely needed to know where I was traveling to. Not any of your business, especially after Greg informed me he helped a customer who was at a nearby campsite get into their RV after getting locked out. I am a single woman with two dogs I adore. They are also my security. Alpin Haus treated me with such disregard, intimidation and an absolute lack of respect. Not one of you asked how my dog is doing and whether Riley has any diseases he could have spread to my dogs and to me. I am demanding an explanation of Alpin Haus' behavior towards me and how you are going to rectify what was done.
Service dept goes the extra mile. Friendly staff.
Scheduled my warrantee and NYS State inspection for 08:00 and was started and completed in reasonable time.
Tanya Ball was great to work with. Very patient and accommodating as we looked at several units.
Delivery went smoothly and on schedule.
The guys and ladies in the service office area are very friendly and knowledgeable. They can also be quite funny lol! Real down to earth people.
Allow customers to do a final walk through the RV BEFORE signing paperwork for purchase.
The camper hadn’t been thoroughly cleaned, found toys under the pull out sofa during the FINAL walkthrough after we had signed paperwork. The oven doesn’t self ignite, which was also found out during the FINAL walkthrough.
We came in for recall part. The service tech was very nice and had us in and out in a timely manner!
it would be nice if the saratoga store had a fenced in winter storage yard with cctv .and have service and parts dept to answer the phone calls insted of me leaving a messege and maybe they`ll call back.