based on 482 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Such a great experience all around, from day one to final walk through
Excellent service and staff
Service is good. Need more help. Takes to long to get things done Hardly used RV this seasons always waiting for it to be fixed
I don’t trust the I for giving . I brought in rv to be winterized and check for any leak in the fixture piping under bathroom sink since I found some moisture wet in corner of floor under seat of table that butts up to the bathroom sink area. Somehow I was told had leak in roof opposite side n no where near the area in question?? No signs of water stairs or moisture on ceiling in rv so the service person put silicone on area of the roof when most likely is nothing wrong with it.
Also our brother bought a rv and paid to wi terize their rv last year and when they went to use it everything tanks filled both clean water and dirty grey tank to the brim so how was it possible winterize that and never have empty tanks?? Are you just telling people the service is being done and not doing what is paid for?? I am highly thinking finding elsewhere to do my business moving forward!
Service tech was great and very thorough. My only complaint is price. Your services are very expensive.
I dropped my unit off for a 10am appointment and it was moved from the lot to the service area by 10:05am. I asked that the unit be winterized and a few warranty items completed. Not only was the worked completed but a detailed report was provided that stated exactly what was done with each item.
Very satisfied......
We can’t thank the team at Alpin Haus enough. We bought our 1st RV and the process was seamless. Highly recommend them!
Service department keeps the scheduled appointments, and completes the work in a timely fashion.
Service staff was friendly and the service was thorough Comfortable waiting area
Great service but hard to contact. Never answer phones and have to leave a message most of the time. When it's time sensitive, it's disappointing.
Speedy & Professional
Review the work you’ve done to make sure it is all working properly
The best!!!!
The staff at Aplin Haus went above and beyond to get me into new fifth wheel. Mark and Gil were a pleasure to work with.
Prompt courtesy service
Great place to go very nice staff and everything you need for camping 🙂
My 2019 Class C developed 2 roof issues. I made an appointment and paid over $200 for a roof inspection. I was given no information regarding the front leak other than the interior repair would cost around $3,500. The information I was given on the rear coach issue was really incorrect. The rear wall of my rv is fiberglass and it curves up and meets the roof. I was told the the fiberglass rear wall was 'cracked' and that Alpin Hass didn't do that type of repair. They recommended a body shop in the area that specialized in rvs. I went to that shop and they explained that the fiberglass was just slipping out from under the screwed down metal trim. I am surprised that Alpin Haus technicians didn't have enough knowledge regarding rv construction. I had heard good things about Alpin Haus, but now I am having second thoughts of using them again in the future.
Flexible and prompt service and friendly staff
Excellent service
I received a message from the Service Manager James who indicated that he would be canceling my scheduled RV warranty service. James had called last week to schedule the service but it was bad timing given that I had a detailing service scheduled that I had to get cancelled and work obligations. James was ok with me calling him back to schedule, which I was set to do later this week. James never indicated that the warranty work was at risk and never provided a timeline, but rather just called and left a message that he cancelled the service. This is highly unprofessional and disappointing for a place I have started to rely on for my RV work.
I’m hoping this can get resolved in a more professional manner.
The sole Service contact method that works is the Alpin Haus website Service form which elicited immediate response. Before finding that form, I had given up trying to reach the Service Department by phone after several days of failed attempts. I even became unsure if Alpin Haus's Service Department still existed after no telephone call was picked up and no telephone messages returned.
After my service request was transmitted online, discussed with Service staff during their call back, work was scheduled quickly and that Service experience was a 10.
We like Greg he is a great guy. He told us everything we wanted to known about the camper. He is always helpful every time we call him .Dorothy and Name removed
I left a message with service dept. Last week and still have not had my call returned. We purchased camper and got it home to realize it has a solar panel and we have questions on that. I will be calling again.
Justin and crew went out of their way to accommodate our RV purchase. We were unable to tow initially, so they delivered the RV to our house and even came back a second time to assist with a brake controller. I would definitely recommend Alpin Haus to others.
Quality products and amazing staff!
Friendly staff
I support Alpin Haus because of their support for Me.
Excellent Service department! Great products.
Service department in Oak Ridge always does a great job.
Helpful staff.