based on 3645 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Randy and Kayleigh address all of our questions and issues promptly, efficiently and courteously! Thank you for excellent service!
Mark House was our sales person, we very much enjoyed doing business with him, he was great at explaining things and always available. We had a great overall experience while buying our 5th wheeler. Highly recommend Alpin Haus in Port Jervis,
They deliver what they promise in both sales and service. This is our second camper through Alpin Haus and no regrets.
Everyone you deal with is VERY nice and are personable.
attention to detail
Everything
Did not follow the instructions relayed to them by my
Daughter as to a blockage in the water tank but went right ahead and winterized the vehicle without ever checking for the blockage
The quality of work from the service dept.
Attentive to the customer and the service. First name removed K. I’m service is great - he is responsive and listens to the customer
Great service
Spent over $60,000 on an RV and when I bring it in for warrantee work, they wanted me to pay for them to look at it to see if it would be covered. This is my third new rv this has never happened to me with the last two.
Just want to say Thank You I definitely went to the right place to buy my camper
Service is very good.
We love our jayco GREYHAWK AND COMFORTABLE it’s been dependable
Very Friendly and knowledgeable
jim and his service team are incredibly helpful!
In and out great service
I experienced some serious problems with my new tellaro. Your service department was extremely helpful in scheduling me for repairs. They were very considerate and professional! I travel throughout the eastern states and depend on my vehicles for safe transportation. Alpin Haus is the only thor dealership that accurately diagnosed the problems i have had. Considering the amount of service work required,I was amazed at the time required to complete the job. Alpin Haus is the only dealership that would even consider solving these problems. Some of the larger dealers in the florida area could not find the problems and charged for service time even though they accomplished nothing. One dealer in particular, even charged for looking at a water leak which I personally repaired myself. Even though I reside in a southern state as a full time resident, I will make adjustments in my schedules to have Alpin Haus perform maintenance for my vehicles! GREAT SERVICE, GREAT STAFF, GREAT PEOPLE!
Completed all requirements in a timely manner. All work done correctly. Friendly service manager and techs. Great location near me.
A+ Work
Kevin in the service department was very knowledgeable, patient and friendly in showing us all about our Thor campervan we just purchased.
From Mike the salesman, Dennis(sales manager?) and I forget the name of the gentleman who did the RV walkthrough and explanation but he was fantastic. They were all very easy to talk to and not one bit of pushy sales tactics. I walk out when sales people get pushy. I actually walked out of your Port Jervis store for that very same reason
The whole crew that I dealt with at Oak Ridge were great, a big thank you to them again from me.
First time using your service department from the time I pulled in I was taken care right away they got the trailer in right away and had me back out under an hour they worked very clean and everything was AAA+++OK will use them again
Courteous and professional staff.
Answer your phone calls
All of our dealings with Alpin Haus of Port Jervis have been very professional and we are very satisfied with this dealer. From the purchase to service we have no complaints.
I did appreciate the work done. Communication was weak at first, but we were able to improve that as time went on. I would recommend your services to others. As a small businessman myself, I will only remind you of one of the primary rules of business. 'Communication is KEY'- You win the head-you'll win the heart. And you'll secure a lifetime of repeat business.
Thank You
This is not our first fifth wheel but the experience was pleasant. Mike Mapes was friendly, efficient and helpful and allowed us ample time to look over entire trailer after which he made sure that our needs ie: washer, dryer installation and new spare tire were attended to. Dennis M made paperwork experience as pleasant as that order of business can be. It was worth the trip from Connecticut to get the fifth wheel that suits our needs.
Quick courteous service
Employees where extremely friendly and helpful through the who process of picking out a camper to getting financing and also showing us different features of the model we purchased