based on 3656 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone is very receptive and attentive in the service and sales department. I would highly recommend anyone purchasing a RV to go to the Alpine Haus.
Like to see you get more technical about installing a weight distribution hitch. It only involves a few measurements and takes ten minutes. It is key to good safe trailering.
Great team and customer service
There is nothing you can do. I was charged to much for my camper.
Keep me posted with updates on service work status.
Everyone is extremely polite, courteous and professional.
Everyone was very helpful and knowledgeable. I appreciated Chris Long talking with me and explaining everything. Louis answered a lot of questions when I was making my appointment. Crystal was helpful when I was dropping off my RV. Matthew helped me with my cover purchase and answered questions as well. Thank you!
Sales process was great. But went down hill after that. Drive 2 hour to pick up. Only to find out the wrong capture plate was Installed. So I had to come back the next day. When I can back a few week later to have the water heater and slide awnings installed. Communication was poor and took 2 day longer than was told. Had to wait hours on site for the install to be finished. The wrong part were installed on both. And look horrible. I called awning and water heater company and order correct parts and made repairs myself. Justin said would make right by offering me some parts I wanted for factory. Months later still no parts. Justin said the were in order. I have ordered them from an another dealer and received them with in 3 weeks. Also still waiting for a part the was promised at time of delivery which is still nowhere to be heard of.
Friendly and reliable staff
Alpin Haus in Port Jervis, N Y are a great dealership to work with from sales to service. We traded in our travel trailer and bought a brand new Grand Design 2600RB with these guys. Mike Panarelli was our sales person and he has checked in with us numerous times since our purchase to make sure all is well and to send us a gift card or a discount on service etc.They gave us a great deal on our trade in and i was even able to haggle the price of the new trailer down to a good price for everyone.
The service department are top notch. When I had a few warranty issues with the trailer, which is absolutely not the fault of them, they worked with the manufacturer G D and fixed the issues promptly. Our trailer was returned to us within 2 days and not sitting on their lot for weeks or months.
Definitely worth reaching out to them for sales and service.
Micheal and Chris Brady
Everything
The NJ location was very quick to take our money, but the service department never returned any of the messages we left to schedule an appointment. I even called the sales dept and they told me they would get in touch with service and have them call me…nothing. The 2nd a/c they installed was not working properly and we were missing a shade in the bedroom, which they never told us about.
We were very grateful that the Saratoga location transferred us to the Amsterdam location because we were really under the gun to get our warranty repairs taken care of because we were selling our house and living full time in the camper. We had to travel twice, over an hour each way, to get the repairs done at the Amsterdam location, and go back again once the correct parts came in.
We ultimately got Randy as our Service Rep in Amsterdam and he was great, calling to give us status updates.
We still haven’t gotten the creaking noise fixed in the bathroom. Jayco acted like they never heard of this issue, but we met a couple with the same unit and they have the same issue. Honest, open communication is appreciated, especially when spending so much on a camper. BTW - this is the 3rd Jayco we have owned, having purchased 2 new and one used.
Promt, courteous service by friendly, knowledgeable staff.
The customer service that we have received from Alpin Haus has been second to none! All of our concerns are swiftly and courteously addressed and communication with Alpin Haus could not be easier. Thank you to the Heck Family for ensuring a wonderful experience at all facets of this Family owned business!
Great people.
Fair and upfront
Made a morning appointment to have a simple winterization complete and when showing up to pick up the camper before closing the service had not been performed. I even made sure to drop the camper off the evening prior. If there were circumstances that prevented this from happening a simple phone call to say that the work would not be completed as scheduled would have been nice. Glad I didn't decide to drop it off and wait that same day.
Great staff n excellent service department.
Brian and his team did an excellent job repairing my trailer that had water damage.
Interpersonal communication was good, and flexibility for scheduling
it`s to bad that you`re paying a lease on the property . but the sales and service great. look in to getting a property to perches somtime so I can store my camper local.
Everyone was very nice and attentive. There was a good selection of new trailers. Could be better with some used ones. They don’t have many. Guys there are very knowledgeable about campers and trailers including weight distribution and safety. Very important!!
Knowledgeable and helpful staff, good follow-through.
We have bought many RV`s over the years and have recommended Alpin Haus to others.
The reason for our lower-than-expected rating is being disappointed.
The service department had one week to inspect and prepare the 2016 Jayco Last name removed Hawk Trailer. The most important issue is the significant leak I found when I got the trailer home. On the awning side, in the upper corner where the fiberglass meets the corner guard. If a close inspection was performed, an employee would have seen and either contacted me or repaired it. Luckily, I have winter storage and I will address this in the spring before more damage is done.
On Friday, 10/14, we were told the mold on the awning would be cleaned, as would the inside. On Saturday, 10/22, during our final walk-thru, my wife found and handed a bottle of spices to the individual conducting the walk-thru in a cabinet. It’s hard for me to believe a successful business like yours allows a used trailer off its lot in this condition. In a private sale yes, but not Alpin Haus RV. Again, these are the reasons for our lower-than-expected rating.
First name removed and Cynthia Last name removed
customer service
Needed a repair. Part had to be ordered since there was none in stock. Only took a few days and repair was timely.
They are very customer oriented. Their service is great. They are courteous. They have great products. Scott, salesman, is wonderful.
I I tell that something need to be done on my rv, and they don't do it, yes I am disappointed
No idea what the answer might be, but it sure would be nice if you could talk to a live body when calling service department instead of the phone tag game,
The service was on time and excellent