based on 3651 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service
Salesman and service people are very nice and helpful
Hard to get to someone on phone
Had my Forever warranty inspection done. As I have for the past six years. And after it was done I was told the price.
What a BIG increase from last year.
It would’ve been nice to know of the increase when I made the appointment
My appointment was scheduled for 0900. I got there at 0855. It was finished around noon. How do you get backed up in the first hour of business
You should’ve given me a discount for my time waitng
Customer service is excellent. If I have a question or issue, they always call me back.
Primp service
My appointment was scheduled and work was completed when it was supposed to be. The Service Representatives were flexible in working with me to schedule the appointment around our camping trips.
Always friendly and prompt service.
we bought our 2019 Avenger ATI as a leftover in 2020..with the extended warrantee @ 2k something. Last year we had to have the roof sealed at 750 dollars, and this year we have to have the front corner checked out for water damage, you gave us an estimate of 650.00. The warrantee doesn't cover either ofcourse. This is totally rediculous. Not happy, staff there is great, but we're kind of disgusted. You could make me a cash offer for the camper.
I like the communication and the warm welcome we get when we visit Alpin Haus. The service dept (special shout out to Randy!!) made it a point of keeping us informed. Considerate and welcoming.
Steve in sales told us a year ago that he was “adopting” us. When we were there earlier in the month, he made good on his claim. Loved it.
The service department is real SERVICE. James cares about the customer after the sale.
We have received excellent svce from Alpin Haus for many yrs. All staff are competent and friendly, but none more than LJ. LJ has picked up my trailer for winter storage for several yrs. He's always on time, make hustling a 34 ft trailer around look easy and is a pleasure to deal with. Great sense of humor.
Thanks,
Doug Kundel
Good service. Very attentive to your needs.
Everyone was very professional. They all seem to be very knowledgeable in their jobs. each person we dealt with seem to work well together with the other employees and they all seem to work as a team.
I was very thankful to the customer care service dept for there assistance in the repair of my furnace.
The repairman Blake was professional and understanding of the needs of the repair.
Dave, Kelly and Eric also deserve a big thanks as well.
I bought my camper at the Port Jervis Alpine Haus and was very satisfied on the purchase of my 2021 Cougar.
The best part of all they all work together when it comes to sales or service.
Thank you,
Let their waiting customers know about how long their wait will be. Also give the customer updates as to where they are at during the repairs.
Prompt attention to calls and attention to details of our concerns.
I came for a winterization on my rv. Everyone was very helpful and friendly. I shopped at the store and they were also helpful and friendly.
Service is timely and professional. Done by appointment, Service Advisor is competent and thorough. Technicians are knowledgeable and effect repairs satisfactorily. Comfortable waiting area. Well maintained facility.
Great service and great communication.
Drop off the trailer the other day for winter storage, received the promptly service, easy with no issues.
Done on time
The sale of my camper was great. After purchasing and taking the camper on our first trip and discovering 5 or 6 problems, ( one pretty major) we learned how horrible and unprofessional a certain member of your service department staff is.
Was told that the slide out seal was laying on roof, the actual seal was torn off in some fashion and put in camper. Manager said couldn't explain how it happened but adamant it wasn't technician quoted $ 1300+ to replace when you can order a 100' roll online for less than $100. Lost our business
Always pleasant and helpful never leave there unhappy
Professional and friendly!
I like the personal touch that every single employee gives you. You get a very warm and friendly welcome as soon as you come into the door.
Alpin Haus is very customer service oriented, something that is increasingly hard to find.
Great swrvice
Friendly service! Everyone is very helpful to take care of your needs and concerns.