based on 2084 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was easy to
Make a decision at alpin Haus exit 16 of I 87 bill was a friendly and knowledgeable salesman.. the product sold itself and I'm looking forward to delivery in the spring
Everything
James jr. Has been great!
Easy appointment scheduled
Service was done quickly and neatly
No hidden fees
Will be back in Spring
All good
We picked up our new Jayco Greyhawk Pretige yesterday. Everyone we dealt with was great. Tom, our salesman did a good job of showing us the unit. Dennis did a great job of walking us thru all the paperwork, and Chris did a fantastic job on the walk thru. Very knowledgeable and helpful. We also got the feeling the entire staff really enjoyed working together.
I purchased a used Travel Trailer from your salesman Gilbert Rosario at your dealership. He was a pleasure to do business with and your finance guy Keith was also great. The unit was as discribed and price was fair.
You return calls and are generally concerned about your customers issues.
Quick and efficient.
Amazing customer support
The salesman are not pushy and are very patient when showing the RV. Everyone in sales and service are very helpful and pleasant to talk with.
Great service and excellent technical assistance
Lack of communication,
Waiting for call that I was to receive on or about 10/17/22 in regard to repairs on my RV.
Charles was extremely helpful in helping us make the decision to purchase our RV… Everyone we’ve come in contact with has been so helpful. Looking forward to storing our RV with you this winter. The Services you offer are second to NONE.
Excellent customer service and support provided by Randy! Plus all your staff are very friendly and helpful! Customer for life!
Friendly service! Everyone is very helpful to take care of your needs and concerns.
Customer service
Salesman and service people are very nice and helpful
Hard to get to someone on phone
Had my Forever warranty inspection done. As I have for the past six years. And after it was done I was told the price.
What a BIG increase from last year.
It would’ve been nice to know of the increase when I made the appointment
My appointment was scheduled for 0900. I got there at 0855. It was finished around noon. How do you get backed up in the first hour of business
You should’ve given me a discount for my time waitng
Customer service is excellent. If I have a question or issue, they always call me back.
Primp service
My appointment was scheduled and work was completed when it was supposed to be. The Service Representatives were flexible in working with me to schedule the appointment around our camping trips.
Always friendly and prompt service.
we bought our 2019 Avenger ATI as a leftover in 2020..with the extended warrantee @ 2k something. Last year we had to have the roof sealed at 750 dollars, and this year we have to have the front corner checked out for water damage, you gave us an estimate of 650.00. The warrantee doesn't cover either ofcourse. This is totally rediculous. Not happy, staff there is great, but we're kind of disgusted. You could make me a cash offer for the camper.
I like the communication and the warm welcome we get when we visit Alpin Haus. The service dept (special shout out to Randy!!) made it a point of keeping us informed. Considerate and welcoming.
Steve in sales told us a year ago that he was “adopting” us. When we were there earlier in the month, he made good on his claim. Loved it.
The service department is real SERVICE. James cares about the customer after the sale.
We have received excellent svce from Alpin Haus for many yrs. All staff are competent and friendly, but none more than LJ. LJ has picked up my trailer for winter storage for several yrs. He's always on time, make hustling a 34 ft trailer around look easy and is a pleasure to deal with. Great sense of humor.
Thanks,
Doug Kundel
Good service. Very attentive to your needs.
Everything