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based on 1698 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
This is due to the timings. The nurses coming are efficient and kind. I have good
opinion and no regrets.
Name removed
All your nurses are so friendly, extremely nice and have given me a lot of hints to make things easier for me.
Making arrangements was easy, and the service was great!
Time and work efficiently
Alarmed at 10:30 Dec.04 & showed CHECH HEATER LINE .
Because of the Cassette was not set correctly.
All the workers are knowledgeable and competent. All are presentable however some stand out more then others.
Best help in vancouver
The nurse are the best
The score is because my experience has been mixed. You sent someone who not only had not been vaccinated but did not even have an appointment to get vaccinated. This was very wrong.
The supervisor was a no show twice. The first no show she cancelled 20 minutes before she was to be here to introduce the caregiver. The caregiver came on her own.
The second time she cancelled 20 minutes after she was to be here. Very unprofessional.
Tess is here 4 nights a week and I am very happy with her. She is reliable and John is comfortable with her.
I had Cecilia coming twice a week but John was never comfortable with her. I know she meant well but said things that were inappropriate. She asked him if he wanted her to wipe his bottom! Yikes. He is a distinguished gentleman who has use of the hands and arms, not a 2 year old. He told me when I am not there she suggests things that he knows are not right (other than the bottom incident). I repeatedly told her to only do what she was asked to do if I am out but I know he was not happy so cancelled her days.
So I would be cautious recommending NND. The supervisor was a very poor representative of your organization as she was unreliable.
This is an expensive service and you should deliver what is being paid for. If there is to be a supervisor there for an introduction then show up on time and be sure care aides are fully vaccinated.
Thank you
The professionalism snd Sia our nurse was so polite, efficient and caring. she knew what she was doing and handled Grahsm carefully when assisting him,
I would have given you a 10 except for the changes in personnel.
Good staff
The friendly approach by the nurses who are greeting us with a smile and also the service from the office staffs who keep us advised of who is calling and when changes in the personnel are required.
Everybody has been so helpful and so accommodating . Before I started I bought off all the help because I didn’t think I needed it but I’m sure glad the hospital has convinced me to accept this help it has been just amazing and it’s helping my life to get back on track a little bit to anyways with all the problems . And once again the girls are so helpful . Also very pleasant to talk to in the morning.
My care giver was punctual, friendly and helpful.
The caregivers come on time, ask you what is needed to be done, and if you had your medications yet. If not, they will wait until you had it.
They have taken very good care of my husband since he came out of the hospital.
Very caring nurses and professional staffing.
Can’t keep the schedule time give or take with in one or two hours and not enough nurse to cover if needed more service. You need extra spare nurse to cover.
I can't speak for the other nurses but my nurse Carol is wonderful.
Not enough staff
The helper you got to work with me.
All are friendly, knowledgeable and efficient. A pleasure to have them in our home.
efficient and cheerful, humble and friendly, good Christian loving God
The caregiver was friendly and professional.
CARE LADIES ARE KIND AND GENEROUS OF SOUL.
Excellent help in every way by every helper. Thank you
Lack of Consistency
Flexibility
Overpriced
The nurse did not offer to stay with me after we arrived home. I understood that the nurse would supervise me for an hour or more to make sure I was okay and that I understood my medications. She just dropped me off and asked me if I needed anything else but did not insist that she supervise my installation at home. I paid for a flat rate fee for three hours of time, but received less than two hours of attention. The service was not what was originally explained to me.