Nurse Next Door Vancouver (Clients)
300-1788 W 5th Ave
Vancouver
BC V6J 1P2
Canada

Average rating: 8.6 out of 10 based on 1698 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 22, 2022 — Rated 0 out of 10 by H.Y.P. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Nurse absent on ; Dec.26 2021 & JAN 16 2021.

Report a concern   January 15, 2022 — Rated 10 out of 10 by R.H. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The Nurses have been on time and done a great job.

Report a concern   January 13, 2022 — Rated 10 out of 10 by H.B. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

good caring friendly service

Report a concern   January 12, 2022 — Rated 10 out of 10 by S.S. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The nurses are all very kind and caring.

Report a concern   January 12, 2022 — Rated 9 out of 10 by M.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Good Knowledgeable and Smart.
Will certainly recommend Nurse next door.

Report a concern   January 12, 2022 — Rated 8 out of 10 by J.F. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

You guys are great but your communication with clients could be improved.
Thank you for all you do. Your staff is awesome and I really appreciate them.

Report a concern   January 12, 2022 — Rated 10 out of 10 by D.B. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Excellent service.

Report a concern   January 12, 2022 — Rated 9 out of 10 by E.L. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

We are very satisfied with the service, however it is a bit on the pricey side.

Report a concern   January 12, 2022 — Rated 2 out of 10 by J.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Tiffany. She was unprofessional and I have said this before and nothing has changed as she is still a supervisor at your company and nothing was ever done to compensate me or make up for her conduct.

Please remember she twice a no show! The first time she cancelled 20 minutes or so before she was to arrive at 9 pm for a first time visit with a new caregiver.

The second time Tiffany was a no show for another first time visit and this time she called to cancel about 20 minutes after she was to be at my home!

I could never recommend your agency because of Tiffany.

What if I cancelled on caregivers within an hour of them scheduled arrive? I believe you would charge me.

Did you provide ant sort of credit for Tiffany’s no shows? A proper apology. No.

I am a financial supporter of Ken Sims but could not recommend Nurse Next Door to my friends as the supervisor was unreliable.

Report a concern   January 11, 2022 — Rated 10 out of 10 by R.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Your nurses are all extremely helpful and very friendly. They are a credit to your company.

Report a concern   January 11, 2022 — Rated 10 out of 10 by M.P. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

On time for pick up...no wait

Report a concern   January 10, 2022 — Rated 7 out of 10 by Y.Y.S. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Occasionally we do not get the schedule for the month. Also, we sometimes do not get alerts for when a nurse is unavailable to come and help

Report a concern   January 7, 2022 — Rated 10 out of 10 by J.J. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

i HAVE FOUND THE SERVC OF THE NURSE NEXT DOOR IN VALUABLE. THANK YOU ALL, FAY

Report a concern   January 6, 2022 — Rated 10 out of 10 by S.B. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The women who come to help me.

Report a concern   January 6, 2022 — Rated 10 out of 10 by D.P. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

I'm grateful for your attention and kindness.

Report a concern   January 6, 2022 — Rated 10 out of 10 by D.F. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The nurses are very polite and helpful. With the inclement weather we have been experiencing they have bent over backwards to ensure they are available to help and look after their patients.

Report a concern   January 6, 2022 — Rated 10 out of 10 by B.W. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Nurse Carol is wonderful!

Report a concern   January 6, 2022 — Rated 6 out of 10 by J.J. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The nurse that visited my mom was not sure what to do so my mom lost confidence in her as a service provider. Also the price wad too high for her to pay.

Report a concern   January 6, 2022 — Rated 10 out of 10 by E.S. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

She does every thing I need and more

Report a concern   January 6, 2022 — Rated 10 out of 10 by P.G. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Good staff and vary easy to get along with

Report a concern   January 6, 2022 — Rated 10 out of 10 by G.S. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The excellent timing. We were scheduled for 7:00 sm and only once did we get a call saying that they would be late., we appreciated that call . No one else did that or gave us the exact time they would come. We could depend on our girl who was very professional and efficient. Thank you Sia!

Report a concern   January 5, 2022 — Rated 10 out of 10 by M.A. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Great job, wonderful compassionate nurses!

Report a concern   January 5, 2022 — Rated 6 out of 10 by Y.T. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Instructions about entering complex are not pass along clearly.
Nurse took off after hearing a dog barking which was locked inside.

Report a concern   January 5, 2022 — Rated 10 out of 10 by V.T. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

This is my first to have this service and I am happy that Carol arrives on time and she is always there to fill in. It is always good to have a nurse who lives in the same area where I live. Thank you and I am looking forward to your services throughout this year.

Report a concern   January 5, 2022 — Rated 9 out of 10 by R.N. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Your best asset is one caregiver named Carol Pringle. She gives your company the reputation and the rating. Unfortunately I doubt Carol received any feedback from management for her excellent performance
If she did, my rating would be higher.

Bob Last name removed

Report a concern   January 5, 2022 — Rated 9 out of 10 by C.S. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The women who assist me are extremely dedicated, helpful, kind, caring and patient. The weather has been horrible, with snow and black ice lately, and yet they have never missed a day or even been late.

Report a concern   January 5, 2022 — Rated 9 out of 10 by E.N. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Great people

Report a concern   January 5, 2022 — Rated 10 out of 10 by F.S. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Great service and care!

Report a concern   January 5, 2022 — Rated 10 out of 10 by R.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

I find my nurses to be extremely helpful , very friendly and always on Time . Even if they’re going to be a few minutes late they will message me and let me know . The extra help is so much easier and makes my life so much better . Thank you for everything

Report a concern   December 30, 2021 — Rated 9 out of 10 by S.D. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Service person good and your customer service is good


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