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based on 1699 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nurses are professional and friendly. Schedule is mostly respectful of clients/patients timetables.
We appreciate calls advising us of delays and or changes.
We are greatly thankful for scheduling team as well.
It’s the little things. After finding out my dad was having visitors for lunch, they cleared off and set the dinning room table beautifully. The preservation of dignity is top notch.
Each Nurse was efficient and kind.
You were very reliable and pleasant. On the other hand, insisting on charging for 3 hours is very expensive for many. I wish you could be more flexible. Thank you.
Jossie and Tatum are very professional nurses,. Very hard workind and very high sense of care to thejr patient.
Arianne was lovely
The nurses that has attended to me were courteous, helpful and friendly.
I would recommend them to people that need help.
The only complaint I have is that on weekends when the company is short of nurses I have to look after myself.
Professional, on time and very caring. First rate.
Laurel Purghart did a brilliant job of matching caregivers to my personality and needs.
All of the caregivers were lovely, friendly efficient women. Many offered useful care advice that my physician had not the time to give me. All in all a helpful experience.
Punctual and courteous staff .. excellent and five star service …, highly recommended !!!!
Everything went as discussed without complications. That often isn’t the case dealing with companies. I have already recommended Nurse Next Door, have helped a friend coordinate with you, and will continue to utilize the service on future trips that are going to happen. Thanks for being there.
You guys are really great! Thank you!
My nurse next door was amazing! She’d help me with anything and everything I needed. And even showed me some ways I could be a little more efficient when I was on my own.
They are so available, on time and really know what they are doing. I have no complaints and just love them.
The biggest reason for giving you that score is your very deceptive advertising. Of the various people who entered our home to provide care not a single one was an RN.Some were very poorly trained to provide personal care and were still being trained.
For the qualifications of the people who were assigned to our home the hourly rate was signifactlly more than other agencies providing similar services.
THose few who were satisfactory and even competent as individuals deserve a higher rating,but my comments above are still applicable.Calling yourselves NURSES is deceptive and dishonest.
Consistent and competent home support worker; responsive supervisor and schedulers.
You convinced my aunt to accept help. Thank you!
Very good service smart and caring people
They did a good job
Consistency.
Carol Pringle us an absolute asset to your organization.
The score would be much lower if it were not for my positive experience with most personnel. I chose NND for reliability and 2/3 initial visits, at which the supervisor (Tiffany) was booked to attend she did not show up. On one occasion she cancelled 1/2 hour before she was to be here and the second time 1/2 hour after! I was stuck with no one here at 9 am as the care aid did not show up either. There was no adequate reason given other than “I can’t make it”.
I have employed many people over my career and someone as unprofessional as Tiffany would not last a week. I was shocked by her behaviour as it was the opposite of what I needed. I can’t leave my husband alone and was put in a bad position when no one showed up.
Fortunately another supervisor, Laurel, got things back on track. I would not have had Tiffany back in my home and use of NND would have ended without her stepping in. Your staff should understand being late, or being a no show, are not options in your business, dealing with very sick people.
I give this score of a 8 because the lady who comes to my place to clip my toe nails Is very good at her job and is very nice to me.
You make it so I can live my life without having to worry about my dad.
I feel for all clients, that this is a very valuable service.
I have found the the Nurse Next Door most helpful when to accommodate changes in our schedule I have found it necessary to call the office and make alternate arrangements for the nurse to accommodate our schedule change. This has been done on a few occasions. The office staff have responded politely and arranged to notify the nurse of our change. I every case the attending nurse has met our requests.
I also have found the attending nurses very accommodating and knowlegeable about what is expected when they make their calls at our home. They have all been very pleasant, and have the skills needed to fulfill their duties
Josie and Tatum are are very reliable person and very caring too.
On time friendly knowledgeable
helpfulness, friendliness, and capable
Josie
Communication issues with my husband and the care giver. Language/accent barrier is very challenging. Raj is friendly and competent and a willing worker. All of the tasks she is requested to do are done well.
However, my husband has a lot of difficulty understanding her accent. We have talked about speaking more slowly but it is still a big challenge for him.