based on 703 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You make it easy, thank you!!!
Maggie
Great customer service! Very clean facility! Love how my dog comes home so tired!
You need to teach every staff member how to put dog harnesses on dogs for when their humans come to get them.
We used to have a membership in the autumn of last year, and we never once picked up our dogs and had their harnesses on or on correctly. That is unacceptable!!!
We brought the dogs for a day last week (months after we left our membership) and after all those months of your new business, we picked up our dogs and THEIR HARNESSES WERE NOT ON THEM CORRECTLY!!!
You need to have a pass/fail job interview and if a person cannot put a dog harness on - do not hire them.
For employees who still cannot put harnesses on dogs…THEY SHOULD NOT BE ALLOWED TO TAKE IT OFF THE DOG!
I was in a bind because I needed daycare for the day of my Dad’s funeral. I will be looking for a new daycare for my upcoming regular weekly needs. Thanks
You obviously love every single pooch that comes to the facility. The dogs are watched over, spoiled with optional treats and tired, happy pups when they come home.
Staff is great, facility is clean, and my doggie is always happy. Also, nice to look at the camera's to see all the doggies having a great time.
I really like most of what you do. There didn't seem to be much for the dogs to do except walk around. Also, I thought that there could be more water available. My dog was very thirsty when she got home.
Parker and I love Dogtopia. The facilities and all staff have been so great! The only downside is that Parker gets SO excited when we get to the parking lot (or even if I tell him we are going to daycare). I will be back in September for sure!
Great people.
Everyone at the Sanford Dogtopia is so amazing. They make me feel like Mazie is safe and well cared for while there!
My dogs are well taken care of and have fun. Yes, sometimes they get hurt (like Dasher) but they are dogs - and I don't fault anyone for that. You took care of him and removed him from the play area and pursued me until I was able to come and get him.
And, since this is really about how my dogs feel - they are always looking forward to coming in!
Friendly staff & my “Jax” comes home worn out! Lol
The staff is always friendly and responsive, they know my dog well, and handle everything professionally.
How well everyone treats Bella and myself every time we come in
One of your staff, Bane was did not provide a welcoming experience for my puppy whatsoever. Seemed like he was in an annoyed mood from the start. I have a 4 month old puppy and he was getting annoyed at the fact that she kept jumping on him despite that being her first meet and greet and kept repeatedly pushing her down. He has a very negative tone and personality and did not make us feel comfortable leaving my puppy there that we even went to pick her up earlier than expected. After I picked her up she kept jumping on people that kept coming in in a friendly way and he was giving my dog commands in a rude tone in which should should not have been given by him whatsoever when the people didn’t mind being jumped on. Overall very negative experience with Bane and I do not plan on returning back here specifically because of him.
I was very comfortable leaving my dog in the care of the staff at Dogtopia. Every person there was friendly, knowledgeable and most definitely a dog lover! The area the dogs have to wander around inside and out, at will, was large enough for all of them. I felt my dog was cared for and safe while there. We most definitely will be back!
My dog is so happy at Dogtopia and I love that he comes home worn out because he has so much energy! The staff is friendly and supportive and cares for all the pets like their own.
we started using this facility since late last year and my dog, Max has been very happy to be there. I think the staff are very nice and the fact that they open 7 days a week makes it flexible to use.
responsive, flexible and friendly
She looks awesome!!!!
The Customer Service Representatives were very courteous and welcoming. They asked good questions about my dog even before his meet and greet.
Love it all. Love how much the staff love the dogs. Love the themed days and the silliness. Makes it stand out from the other daycares. The facility is starting to smell and my dog is starting to smell worse leaving the facility. I don’t know if it’s because the staff is cleaning the facility less but it would be great for this to be looked into.
They remember my dog and like his quirks!
Everyone seems to know my dog and they truly like him, so great, personalized service!
Everything from start to finish. The team, the incredibly fun activities and photo shoots, the safety and, above all, the joy my dogs have every time they go. So grateful to Shawnee and her team for the most amazing experience and communication-more than 5 stars!
Friendly , attentive staff and the scheduling feature is easy to use
I love everything about Dogtopia. I especially love that. You are now open on Sundays, that you were open until seven during the week, and that you have extended your Saturday hours.
More importantly, I love Dogtopia because my dog loves Dogtopia. The staff is absolutely wonderful taking care of my pet on days that I can’t. Barkley can’t wait to go!
The staff are extremely friendly and make your dog feel loved! They also answer any questions I have. I also like the fact that you have the video cams because I can sign in and take a look and see how my girls is doing when I’m not with her!!
I like friendly greeting for my dog and I. I am happy with spa treatments and dog snacks. Belle is treated very well and loves coming back for doggie play.
Linda Lazott
Rebecca is kind and caring. Our pups always look great after their grooming. The staff at the front desk is friendly and helpful.
Very pleasant and knowledgeable staff! Looking forward to our next playcare visit the week of May 5!!