106 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love the option for the spa and being able to keep an eye on my dog via live stream. The employees do a great job dogs separated if they're getting too rough making sure everything is safe. I'm really excited for Hunnie to make more friends and experience some of the events you host! :)
dogtopia doesn't disappoint me. I like that I can rely on a place to take my dog when I go out of town, but I don't recommend it to people. It's like a public preschool for kids, I get a place to take him, but there aren't many personal touches and I have issues each time. Every time I get my dog back he has fleas. It takes me time and money to get rid of the fleas and he is on monthly treatment that I make sure to give him before he goes. He also comes back with a cough. Usually his cough isn't too bad, but I expect it. He comes back extremely stinky. I have to bathe him as soon as he get home with a lot of shampoo. I have inquired about baths there, but the $60 price tag for a bath seems extreme in addition to the amount of money per day. That all being said, I know my dog is happy at Dogtopia, he does like to go there, and he comes home tired. So, it's worth it overall to me to rely on this place.
Staff is nice and facility is clean and Shadow gets excited when you ask him if he wants to go to “Dogtopia”.
Your people are amazing: friendly, thoughtful, caring. They are the best part, although my dog would likely say the dog friends and snacks are the best.
I thought the facility was very clean and well staffed. I liked how there were multiple rooms to divide dogs up based on size and temperament. It was awesome to find a place that would take my 14 week old puppy as well.
My only critique was that it would have been awesome if a half day price option was available.
My dog seems happy when there
Very friendly staff and my dog is always excited to go for the day!
Friendly staff. My dog is visibly excited when we pull into the parking lot and he realizes where we are.
Everything, from the attention the staff pays to every pup and ther personality. To the cleanliness if the facility, to the grooming and events.
All the staff are super friendly and we love being able to see our pups on the webcams.
Staff is friendly and knows our dog by name. Llke periodic report cards and photos. Facility is clean and does not have an odor.
very profesional clean and very nice people
The folks showing us around during the meet & greet were absolutely great! I felt like they asked all the right questions and I love that you all separate dogs based on their demeanor. The meet and greet process is wonderful.
The only issue I had was the amount of dogs per staff member. Unfortunately one of my dogs needs a bit more attention and can be a little reactive when he feels anxious, we are working with him on that. On a slow day with minimal dogs, I feel like he would do well. But a staff member mentioned that on busy days, there can possibly be up to 39 dogs in a single room. I feel uncomfortable with the idea of a packed room and only one staff member managing that. I feel like that's a lot to ask of someone and can lead to issues between dogs.
This was the only reason I wouldn't be bringing both of my dogs here.
Franie and I are greeted warmly when we come in the door. Franie is monitored by the staff every time she is there. There are four screens for the dogs. The large are not in with the small. You can view these screens in the lobby.
Most importantly, when the dogs go "potty" in their room, it doesn't matter how many dogs are in there. The mess is cleaned immediately. There is no urine or fecal order in the place...ever!
Our veterinarian takes his dog to Dogtopia and that says volumes to me.
I like that my dog gets to socialize with other dogs in a safe/ monitored environment and that I can see how my pup is doing when we are away from each other.
They are always friendly and remember both me and my dogs. I have an extremely high energy dog and they treat her so well and always so kind to her.
Every time I pick Honey up, I get a detailed report of how she was that day! There can be so many dogs there in one day, so I love the fact that no matter what is going on, they are really paying attention to her! They are so friendly to me and are always flexible with my appointments. Honey looses her mind with excitement when she sees the employees and she is very selective, so I know they are just really amazing people!
The staff was very patient and attentive to my nervous and anxious puppy. They were very flexible with helping him get situated and offered options to baby step his visits until he's more comfortable. It's a very professional and kind level of care. Highly recommend and cannot wait to get my puppy a chance to enjoy daycare and boarding there. Thank you!
staff is friendly, place is clean, webcams and easy to book app
The staff is amazing! They are extremely knowledgeable and LOVE dogs. Cash is always so excited to go and has fun playing with his friends.
Timely and attentive to my dog. He loved it we will definitely be coming back!!!!
I like that my dog plays for several hours of the day instead of being cooped up in a pen or run for most of the day and only playing for half an hour a couple times each day. The ability to watch her on the webcam to see how she is doing (especially since she is new to daycare) is a nice bonus.
How you care for Storm.
Friendly staff who know the dogs;clean facilities
Staff is very friendly and my dog seems to love the staff as well.
The staff is awesome. Very friendly and show a lot of care and affection towards the dogs.
Laura is an excellent groomer.
The front desk is very nice and helpful.
I like everything about Dogtopia, friendly attentive staff.
Good all around care.
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