based on 15757 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Personal guidance( selection
The shoes are very comfortable! I walk on hard surface all day. Since I started wearing HOKA shoes at work many of my coworkers are wearing them! How cool is that! Thanks Brian
Customer service is great
Informative environment..nice staff..quality products..beautiful space
The salesperson did their job and found two pair of running shoes for a very much non-runner.
She was helpful with a customer that really had no clue what he wanted.
I’ll be back when I need or want new shoes.
Top brands, good prices, decent rewards program, knowledgeable staff, clean stores, good selection.
The personalized service, the amount of time spent to make sure that shoes fit properly and any contributing conditions are considered in the recommendation of shoes. Great service!! Would definitely recommend to anyone!
You canceled my on line order with no explanation. Then I was forced to buy a pair of shoes in the store that didn’t meet my needs because of a limited inventory.
Makes the entire process of finding a good running shoe, so much easier!
There is a great variety in products but more importantly the sales staff is knowledgeable and patient in helping one find the best match for the customer.
Great customer service by Jasmine
Made sure I was measured to find the best fit trainer
The best place in town to purchase shoes. Great service & excellent return policy if they don’t work for you!
Bob was very helpful and knowledgeable!
The service is unparalleled and the products are high quality. I love the options of products and the knowledge and friendliness of the staff.
The person who helped me was very knowledgeable and friendly.
Very friendly and knowledgeable
Great service.
I leave a bit happier every time I visit your store. The team always goes out of their way to ensure a great fit and the right style of product. I wanted a color not available in store and the team happily ordered it online and had it sent to my house.
Oh and thanks for being so kind to my dog and always sharing treats :)
Helpfulness, courtesy, knowlegable
The clerical person, Christopher, was very clear, concise in explaining every step of the process of fitting my feet properly. It's only been 2 days, but my knees & back are feeling better, as well as my feet being more comfortable.
Customer service from Nick was superb.
Very happy with my new shoe purchase from fleet feet. The shoes have made a massive difference for me. The help received from the associate in the store was top notch. He was so helpful and patient when helping to find the right option. Highly recommend!
Everything!!! The staff is friendly.. just love everything
Just getting used to a new pair of Hoka's. Staff was very helpful.
Love my new sneakers. However it was the sales help that was spectacular. She was so helpful. I will be back because of her!
Your products are high quality and there is always a variety of styles and price points for your customers to consider. In addition to this, your staff is knowledgable and able to assist customers with making the best decision for their individual circumstance on which product to purchase.
Knowledgeable staff
Great customer service.
Good quality
Fleet Feet employees and owners are all dedicated runners or walkers who are passionate about running so they are not just trying to sell you a product to make money. They take the time to find you the best pair of running shoes or other product and they are always friendly. I also really like that they support the running community by having fun runs and other run events, training programs and just articles on running available to anyone. Great people, great store:)