based on 6618 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Personal attention to the needs of the customer.
Digital fitting. Xavier was great. Great customer service.
The team at Fleet Feet is always very helpful and friendly!
Lot of choices of product and superior service
They were so helpful and very knowledgeable. I will always go there for my sneakers.
This was perhaps the best shoe-buying experience of my life. Susan, the store manager, was very thorough in determining my needs, and then meeting them. Thus, my 10/10 rating.
The service was great and we are really happy with products we purchased.
LIstened to what I wanted. Got it and I was out in 20 minutes satisfied.
Customer service and professional advice
Outstanding customer support and service!
Very knowledgeable! Loved having my feet scanned. Helped find the perfect shoe!
Good support shoes great service Bob at J Street Fleet Feet store in Sacramento very knowledgeable and knew what my husband and myself needed. My first pair I ordered on line I fell in love. Found out there were stores in Sacramento and Elk Grove, California my husband who doesn’t like to shop found some great summer shirts that he loves. My husband and I are both Happy Customers.
Good selection. Helpful sales people.
Had what I needed
I appreciate the personal attention and staff knowledge.
We always buy from FF because I know the customer service is top notch and my son will leave with a pair of shoes perfect for his needs.
Customer service awesome; Dee did a great job helping me find my perfect shoe!
It could just be me and my unique feet. I don't think I was fit for the correct shoes. In one day, I realized they were wrong. Not just wrong, but really wrong. My combo of arthiritis and plantar fascitis both reared there ugly head.
I appreciate your generous return policy. And although the pair I bought don't work at all for me, ny daughter loves that brand and wears the same size. So she will get a nice Mother's Day present.
Which makes me think. My feet are So narrow, hers are a standard medium. I would never imagine that we would wear the same shoe. I do have orthotics and she does not.
I will go back to the store for another consultation to try again. I sure do need the right shoes.
Sue, Thank you for the feedback and for the opportunity to find a different shoe for you. Sometimes, despite of all of our data, training and knowledge of shoes, the shoes just don't work. I am more than happy to personally rescan your feet and go a different route from your previous visit. Hope your daughter enjoys the shoes! Angela Guccione Fleet Feet Chesterfield Store Manager
Jesse was very helpful ;the measurement of the feet is important.
EJD
Feeling of stability in New Balance Shoes.
Great service - everyone works extra hard to make sure you get the right fit for your foot!
The personalized service and knowledge of staff was very helpful in choosing the right shoes! I appreciated the information and explanation of the questions I had. Doug was very helpful!
The salesperson was very patient with me and offered great advice. Love my new running shoes.
helpful personnel, small store but good variety
I purchased the Hoka. Sales person was so helpful and knowledgeable! I love to get out and walk now!
The sales associate was awesome. I believe his name is Aaron. He really knew his products and was so helpful.
Lauren was one of the best salespersons I’ve ever had . She was patient and made sure that I was fitted for the right shoe.
As always, such a friendly service. I loved the gentleman that helped me. The older gentleman’s that used to live in Las Vegas…
Good customer service
My wife and I receive exceptional service from David Kcenich at the Agoura Hills Fleet Feet. He makes us feel valued and he has fitted us with the shoes and inserts that are second to none. We are repeat customers, and I refer this location to friends and customers.