Customer Contact Testimonials

I had a quick and immediate respond today! Lynette Ichimoto was great to work with today!

Raintree is a wonderful company and provides a great service to all of it's customers

Very helpful and prompt response. Real not people and not corporate robots.

Raintree is a very easy system to learn and use. It is very customizable and adaptable to any setting. Engineers are very helpful with problems.

Morgan Teague is wonderful to work with. She promptly takes action when a significant problem occurs and stays on top of the problem until it is resolved. She works hard to make sure everything goes smoothly for our company. She is a pleasure to work with.

Raintree Live and other learning opportunities provide useful, timely information that help us use Raintree more effectively.

The connections! The positivity! The Great support, communication and explanations on how to navigate, learn and grow! Truly a wonderful experience from the very beginning!

I am always able to talk to a live person!

They have been very responsive to our needs in a timely manner, and the product is great!

Morgan is always fantastic!

Jaitin is pretty amazing he is quick and gets the job done!

Enjoy working with Nik and she is calming and willing to go the extra mile.

Raintree allows us the flexibility to subscribe to the level of service needed to best suit our business needs. Raintree's phone representatives are extremely knowledgeable about Raintree's program and services, and they are pleasant to work with. They patiently answer all of my questions and walk me through the process. If they don't know the answer, they research it and contact me with their findings. They are pros at helping clients navigate the system.

All of your representatives a very helpful and the program is so easy to use

Thus far Raintree has provided many features to make daily routines easier to monitor and to keep up with including the financial piece, what has been posted, which notes have been written and signed off on, scheduling, cancellations, what documentation has been reeturned (POC's) etc.
I like the fact that it is a total system.

Quick resolution

They are very helpful and kind! Will not quit until the job is done, and kep you updated along the way. Thank you!

I like that I usually get fast feedback to questions I have

I like that things can be customized to fit our clinic.

Great service and representatives always available and eager to assist us with any issues we might have.

My name is Terry Rhee, M.D. I have been using Raintree system since it developed Day one and almost 37 years when I started my Medical practice 1981 after I move in California. The program has been improve,upgrade, update according morden medical practice which has been so complicated and daily changes.The program is so friendly and easy adaptive to everyone who is not computer expert. I recommend highly this medical software to any specialty.
Terry Rhee.M.D. otolaryngologist in California.

I can not say enough about the exceptional service I received from Yvonne. She went above and beyond to get my issue resolved. I was so impressed by her dedication, excellent ability to teach and knowledge. Excellent! I had totally given up and she walked me through the entire process and resolved this awful experience I was having with the Clearinghouse and Medicare. Kudos to Yvonne!! She deserves a huge raise!!! :)

ALWAYS VERY HELPFUL AND FRIENDLY. EVERY TIME I CALL I GET RESULTS RIGHT AWAY. I HAVE NEVER HAD ANY ISSUES WITH ANY OF THE REPRESENTATIVES

Dear Raintree Friends
I had an urgent matter early this morning and ended up leaving a message. Too my surprise and great relief, I received a call back from Jim Mouton. He was able to fix the issue very quickly and show me how to take care of it myself in the future. His friendly attitude toward an end user is very appreciated by this end user.

Recently, our team had the opportunity to work with Indhu and another gentleman (sorry I forgot his name) for usability testing. It was a fun project and Indhu even laughed with us as we worked our way through it. Good thing it was for test patients only...…

Soon after, April and I were invited to join a conference call with Angelique and Nikayla to discuss actually using the product Dose Spot. As an aside, I found out from our liability that we were eligible for a discount to our premium by using this improved product. I am sure other practices may be interested in checking this out.

I cannot thank Tricia Morgan-Putt enough for helping us with our Rev-edition. With her help, we are making excellent forward progress and I can show a measurable improvement in claim processing and cash flow. If you are an old timer, you will understand this: Because CASH is King. Another thank you to Maria for all her help with the autoposting in Rev-Edition.

On a personal note, after a recent tragedy in my immediate family, I was humbled and amazed by the number of Raintree staff that reached out to me to give comfort and kind words and prayers. It was so appreciated. Thank you.

First name removed

Yvonne is very knowledgeable and helpful with everything. Phone staff is always very helpful and nice.

Responsive, knowledgeable about the product.

Lynette is awesome-- Is always there for our company when we need her.

The way that they always make you feel that you are the only person that they are working with and that they have all the time you need from them whenever you are talking with them.

Love all the features I am learning with their help and definitely would recommend this system to others in the field.

You are very knowledgable, open to suggestions and quick acting on issues

Great system with great support!

Help in time of need!