Customer Testimonials

The staff

I get things done but when ever I come and get the same service done the price is more if you keep increasing the service price I will have to do it my self I risk not doing it right but it won’t matter if the price is the same as if I serviced my coach wrong and I have to have you fix it for the same price o hope you get what I mean .

Really liked the time that was spent with us when looking for new rv. Our salesman (Matt) was very knowledgeable about the different units shown to us. The process of financing was very easy, Angeline was very helpful. The day picking it up Aaron walked us through the process-he was excellent. He knew all the specifics of the unit. We had a great experience for the second time.

Service rep is excellent. Shawn Robey is the best in the business. He's up front with service costs and expectation, as well as knowledgeable about the various RVs.

Service is great always done quick staff is very friendly and a shout out to Walt Zimmerman our service guy always friendly and professional

10x better than Camping World! Definitely be back and will recommend to all my camping friends

N/A

Our salesperson is what sold me about General, his name is Todd!!

Very professional attention to detail
Didn’t have a problem going over some details that we had missed the first time & wanted to revisit

Was very helpful

Friendly and helpful staff

The process was so clearly defined and thorough!! We feel really, really good about purchasing from this dealer! As a first-time buyer, they explained everything that we needed and didn't know we needed. They encouraged us to stay on the lot overnight and learn about our rig, the next morning they went over our questions and minor repairs without hesitation.

We were so impressed with how we were treated and handled as customers. It is not often in today's world that customer service is still the forefront of the business model.

We thoroughly enjoyed our time time with Tom, he was an excellent concierge and a great guy. Ricardo from the service department was exceptional! He replaced our bad water pump and a list of other minor things and wanted to make sure we were completely happy!

We have put over 5000 miles on our rig already, and we keep saying to each other that we would not have wanted to buy it anywhere else. If we had just jumped in and drove off, we would have been miles down the road with questions, problems and confusion and would have really disliked our RV experience. Thanks to General RV Ocala, we definitly started off on the right foot.

It's convenient to where I live, the people seem geniunely friendly and want to help.

Great service and friendly staff.

Friendly and helpful associates.

At Wayland, the people were friendly, informative and helpful. Answered the questions by showing how to perform functions.

So far so good, but my trailer needs work done to it so then maybe I can say more.

Great selection and a salesman who was patient with our indecision. We liked the knowledgeable salesmen that helped us. The financing process was not overwhelming and very informative as well.
Carl Lonsway.

I got a little too close to a tree limb and did minor damage to my RV roof. They did an excellent job repairing the damage, and completed it right before the holiday weekend. I was pleasantly surprised.

Nice people and everyone was ready to help.

Great staff and inventory

great people to work around.

Tim was an excellent employee and all of the guys in repair and service. They took time to explain procedure, showed us what was going on. When finished, Tim helped us hook trailer back up. Above and beyond. The gals at the desk were so polite and great help to us purchasing a couple of items. Explained the difference between products, setting it up and at cash register.

It is the people, not the company. I do appreciate you are a big national chain that has resources available to you, but working with Jan and the service team has been surprisingly good so far.

I sent an email to manager re service I received during the purchase.

Very easy transaction and nice friendly service.

Nikki is our go to person and very helpful

Brownstown has a staff that cares about the customer

The service department for the Tampa location is extraordinary!!!

Christopher has exceeded my expectations for service, communication and follow through with warranty work, upgrades & damage repairs.

This is my fifth RV that I’ve purchased and the first time purchasing with General RV. All other experiences were a nightmare with other businesses.

My new RV had a faulty A/C. I work/travel with my RV & needed it to travel out of state in 2 days after dropping it off. Christopher helped make magic happen & I had a new a/c within 24 hours.

We’re now General RV fans/customers for life.

Friendly staff