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8092 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
First, Alen was terrific! Friendly, polite and he did a great job. My carpets are so clean and pretty. He also did the grout in my bathroom and holy smokes, what a difference.
Thank you so much Alen!!!
You are able to clean my carpets faster and easier than I can do it with my machine, and it dries faster!
The service is outstanding & Devon was very friendly and had a great personality. I really appreciate him explaining what he was doing, how long it would take & BEST of all..he covered his feet!! Thank you!!
Over spray on floors and furniture, when cleaning two chairs. Need to clean floors and furniture next to chairs after he left. Water is bad for wood floors. Carpets came out great!
Nice friendly service tech. Did a great job.
The speed which you were able to do the service call...and making a 12 year rugs look like new!
The area around my living room couches didn’t clean up as much as I expected it to. Disappointed.
Everything?
You guys allways do a great job cleaning our carpets and people who do the are very freindly.
The technician was very nice and did a real good and detailed job on my carpets and was very polite I think his name was josh
Quick, easy and affordable! I love the availability. When my dog had an accident in the home I was able to get zerorez to come within 2 days! Not only that, but they were able to get rid of the smell. Both times I’ve had zerorez service my carpets/tile the technicians have been super friendly and knowledgeable. I hope they start doing affordable hardwood floor treatments/restorations soon!!
My carpets look brand new after cleaning
The carpets are always so fresh and clean after ZeroRez cleans them. And the technicians who did the cleaning, Allen and Matthew, were awesome! They are very professional, knowledgeable and friendly. They did the work, but would stop and answer any questions I had.
My carpets are still dirty
Prompt efficient and well worth it
The first appointment had a trainee tech on the cleaner and will chalk it up to lack of experience. Numerous places were not cleaned efficiently. Required a second cleaning by a more experienced tech. Also the bathroom floor was cleaned without approval and he tried to charge me an additional $40 but took it off the final bill when I challenged him on it.
Great customer service. Very professional team.
Your technicians were very professional.
Very professional and great results!
Missed a spot and called them back to clean and told be it would be $44 I sent them back why I’m I going to pay for something that I already paid for and you didn’t even finish your job the first time will be giving out a bad review soon and not recommending to anyone.
Great, fast and effective!
best service ever
My floors look amazing!
My price was over double what was originally quoted over the phone and what I typically hear advertised on the radio. That being said was fairly happy with outcome. Carpet looked great. Was just a few spots on grout where looked like they might have been missed or didn’t come as clean as sports next to them.
Prompt, courteous and my carpets look great.
Fast and did a good job.
I can't say enough about Zerorez and their team members. I also love that the products are natural with no residue left behind. It makes me feel so much more comfortable with having young children.
It was super easy to schedule online. The person who came out was very knowledgeable and very friendly. The dry time was very fast
The technician was very knowledgeable
As well as professional. Worked carefully but quickly. Carpets looked new when he was finished.
Thank you Zerorez
Professional - friendly service. Timely done and carpets look great!