Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8092 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 20, 2019 — Rated 10 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

Professional - friendly service. Timely done and carpets look great!

Report a concern   September 20, 2019 — Rated 10 out of 10 by Sally Ellers Zerorez Tri-Cities
What do you like about our products and services?

First, Alen was terrific! Friendly, polite and he did a great job. My carpets are so clean and pretty. He also did the grout in my bathroom and holy smokes, what a difference.
Thank you so much Alen!!!

Report a concern   September 19, 2019 — Rated 10 out of 10 by P.C. Zerorez Tri-Cities
What do you like about our products and services?

You are able to clean my carpets faster and easier than I can do it with my machine, and it dries faster!

Report a concern   September 19, 2019 — Rated 10 out of 10 by J.E. Zerorez Tri-Cities
What do you like about our products and services?

The service is outstanding & Devon was very friendly and had a great personality. I really appreciate him explaining what he was doing, how long it would take & BEST of all..he covered his feet!! Thank you!!

Report a concern   September 18, 2019 — Rated 5 out of 10 by L.L. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Over spray on floors and furniture, when cleaning two chairs. Need to clean floors and furniture next to chairs after he left. Water is bad for wood floors. Carpets came out great!

Report a concern   September 18, 2019 — Rated 10 out of 10 by H.M. Zerorez Tri-Cities
What do you like about our products and services?

Nice friendly service tech. Did a great job.

Report a concern   September 18, 2019 — Rated 10 out of 10 by Margi Hughes Zerorez Tri-Cities
What do you like about our products and services?

The speed which you were able to do the service call...and making a 12 year rugs look like new!

Report a concern   September 18, 2019 — Rated 1 out of 10 by M.D. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The area around my living room couches didn’t clean up as much as I expected it to. Disappointed.

Report a concern   September 18, 2019 — Rated 10 out of 10 by A.P. Zerorez Tri-Cities
What do you like about our products and services?

Everything?

Report a concern   September 18, 2019 — Rated 10 out of 10 by Don Woodford Zerorez Tri-Cities
What do you like about our products and services?

You guys allways do a great job cleaning our carpets and people who do the are very freindly.

Report a concern   September 16, 2019 — Rated 10 out of 10 by S.J. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very nice and did a real good and detailed job on my carpets and was very polite I think his name was josh

Report a concern   September 15, 2019 — Rated 10 out of 10 by Christina Mattson Zerorez Tri-Cities
What do you like about our products and services?

Quick, easy and affordable! I love the availability. When my dog had an accident in the home I was able to get zerorez to come within 2 days! Not only that, but they were able to get rid of the smell. Both times I’ve had zerorez service my carpets/tile the technicians have been super friendly and knowledgeable. I hope they start doing affordable hardwood floor treatments/restorations soon!!

Report a concern   September 15, 2019 — Rated 10 out of 10 by Patricia Adams Zerorez Tri-Cities
What do you like about our products and services?

My carpets look brand new after cleaning

Report a concern   September 15, 2019 — Rated 10 out of 10 by D.K.P. Zerorez Tri-Cities
What do you like about our products and services?

The carpets are always so fresh and clean after ZeroRez cleans them. And the technicians who did the cleaning, Allen and Matthew, were awesome! They are very professional, knowledgeable and friendly. They did the work, but would stop and answer any questions I had.

Report a concern   September 14, 2019 — Rated 0 out of 10 by R.L. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

My carpets are still dirty

Report a concern   September 14, 2019 — Rated 10 out of 10 by G.G. Zerorez Tri-Cities
What do you like about our products and services?

Prompt efficient and well worth it

Report a concern   September 14, 2019 — Rated 8 out of 10 by J.S. Zerorez Tri-Cities
What could we do to improve?

The first appointment had a trainee tech on the cleaner and will chalk it up to lack of experience. Numerous places were not cleaned efficiently. Required a second cleaning by a more experienced tech. Also the bathroom floor was cleaned without approval and he tried to charge me an additional $40 but took it off the final bill when I challenged him on it.

Report a concern   September 14, 2019 — Rated 10 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service. Very professional team.

Report a concern   September 13, 2019 — Rated 9 out of 10 by T.B. Zerorez Tri-Cities
What do you like about our products and services?

Your technicians were very professional.

Report a concern   September 13, 2019 — Rated 10 out of 10 by C.S.M. Zerorez Tri-Cities
What do you like about our products and services?

Very professional and great results!

Report a concern   September 12, 2019 — Rated 0 out of 10 by C.R. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Missed a spot and called them back to clean and told be it would be $44 I sent them back why I’m I going to pay for something that I already paid for and you didn’t even finish your job the first time will be giving out a bad review soon and not recommending to anyone.

Report a concern   September 12, 2019 — Rated 10 out of 10 by Breanna Kafentzis Zerorez Tri-Cities
What do you like about our products and services?

Great, fast and effective!

Report a concern   September 11, 2019 — Rated 10 out of 10 by G.R. Zerorez Tri-Cities
What do you like about our products and services?

best service ever

Report a concern   September 11, 2019 — Rated 10 out of 10 by L.G. Zerorez Tri-Cities
What do you like about our products and services?

My floors look amazing!

Report a concern   September 11, 2019 — Rated 3 out of 10 by D.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

My price was over double what was originally quoted over the phone and what I typically hear advertised on the radio. That being said was fairly happy with outcome. Carpet looked great. Was just a few spots on grout where looked like they might have been missed or didn’t come as clean as sports next to them.

Report a concern   September 11, 2019 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

Prompt, courteous and my carpets look great.

Report a concern   September 11, 2019 — Rated 10 out of 10 by Y.S. Zerorez Tri-Cities
What do you like about our products and services?

Fast and did a good job.

Report a concern   September 10, 2019 — Rated 10 out of 10 by Kylene Spencer Zerorez Tri-Cities
What do you like about our products and services?

I can't say enough about Zerorez and their team members. I also love that the products are natural with no residue left behind. It makes me feel so much more comfortable with having young children.

Report a concern   September 9, 2019 — Rated 10 out of 10 by C.C. Zerorez Tri-Cities
What do you like about our products and services?

It was super easy to schedule online. The person who came out was very knowledgeable and very friendly. The dry time was very fast

Report a concern   September 8, 2019 — Rated 10 out of 10 by Kathy and Ted Beach Zerorez Tri-Cities
What do you like about our products and services?

The technician was very knowledgeable
As well as professional. Worked carefully but quickly. Carpets looked new when he was finished.
Thank you Zerorez


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