Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8081 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 3, 2019 — Rated 10 out of 10 by B.D. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very polite and helpful!

Report a concern   September 1, 2019 — Rated 10 out of 10 by D.T. Zerorez Tri-Cities
What do you like about our products and services?

The technician that came to my home was on time and very professional. He did a great job and my carpets are clean and soft. My home smells great also.

Report a concern   September 1, 2019 — Rated 10 out of 10 by Mardella Porter Zerorez Tri-Cities
What do you like about our products and services?

You were very convenient while we were moving. Thanks.

Report a concern   September 1, 2019 — Rated 10 out of 10 by B.L. Zerorez Tri-Cities
What do you like about our products and services?

I think Michael Owens did a fantastic job.

Report a concern   August 31, 2019 — Rated 10 out of 10 by P.T. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service. The technician was on time and explained everything to me about the condition of my carpet and the service he provided.

Report a concern   August 31, 2019 — Rated 10 out of 10 by Diane and Sterling Derrick Zerorez Tri-Cities
What do you like about our products and services?

Tech's always friendly, thorough and knowledgeable. Floors always look amazing after the cleaning and I like the idea that no soap is used to leave a residue.
We have pets and the treatment for those little accidents is much appreciated.

Report a concern   August 29, 2019 — Rated 10 out of 10 by Sharon Grad Zerorez Tri-Cities
What do you like about our products and services?

Service was great and your tech very professional and knowledgeable

Report a concern   August 29, 2019 — Rated 8 out of 10 by T.G. Zerorez Tri-Cities
What could we do to improve?

Closer estimate on arrival time. We had good communication but I had scheduled
Off work for the time that was set and had to change my meetings to accommodate the new start times.

Report a concern   August 29, 2019 — Rated 10 out of 10 by Fred` Higgins Zerorez Tri-Cities
What do you like about our products and services?

I appreciate the communication and prompt service. Very well informed from the serviceman. A job well done!

Report a concern   August 28, 2019 — Rated 10 out of 10 by Beth Skeen Zerorez Tri-Cities
What do you like about our products and services?

Pet cleaning. The zerorez associate was very helpful so I got the most for my money

Report a concern   August 28, 2019 — Rated 10 out of 10 by R.P. Zerorez Tri-Cities
What do you like about our products and services?

Very professional service.

Report a concern   August 28, 2019 — Rated 10 out of 10 by Laura Thomas Zerorez Tri-Cities
What do you like about our products and services?

I do not like using chemicals of any kind, especially inside my house. I appreciate that you don't use chemicals.

Report a concern   August 26, 2019 — Rated 10 out of 10 by Brad Edwards Zerorez Tri-Cities
What do you like about our products and services?

Awesome job with Great Tech's!!

Report a concern   August 26, 2019 — Rated 10 out of 10 by Sandra Anderson Zerorez Tri-Cities
What do you like about our products and services?

This is the best in carpet cleaning! The techs are always professional and let you know upfront your options and costs. They take care with your doors and furniture. I truly appreciate their work!

Report a concern   August 26, 2019 — Rated 10 out of 10 by T.P. Zerorez Tri-Cities
What do you like about our products and services?

You are on time. Do great work. Very friendly and informative. We have used your services 5 times.
Thank you

Report a concern   August 25, 2019 — Rated 10 out of 10 by Marnie Vitt Zerorez Tri-Cities
What do you like about our products and services?

On time, great job, no chemicals used. My floor looks great!

Report a concern   August 25, 2019 — Rated 10 out of 10 by Terry Leeming Zerorez Tri-Cities
What do you like about our products and services?

Great customer service from Chris. He went over and above ,working until after 8: to get the job done. I would have him come back

Report a concern   August 25, 2019 — Rated 10 out of 10 by Brandy Schrank Zerorez Tri-Cities
What do you like about our products and services?

I have used Zerorez for the past 2 years and have found every technician that has come to my house to be very professional, friendly and informative. They are very respectful while in my home and always do such a wonderful job on my carpets. I would recommend their services to anyone and will continue to be a customer for many years to come.

Report a concern   August 24, 2019 — Rated 10 out of 10 by A.T. Zerorez Tri-Cities
What do you like about our products and services?

Quick and effective

Report a concern   August 24, 2019 — Rated 10 out of 10 by Jessica Perkins Zerorez Tri-Cities
What do you like about our products and services?

I am so so thankful for Devon! I feel like when he comes to help me with the carpet cleanings that when he is there he is part of my family. Devon goes above and beyond because he is a kind hearted man. He is patient with my three boys, two of whom being young twin boys so he relates on a personal level since he is a twin.

Report a concern   August 24, 2019 — Rated 9 out of 10 by P.D.B. Zerorez Tri-Cities
What do you like about our products and services?

Like the fact of not having soap residue to deal with.

Report a concern   August 23, 2019 — Rated 10 out of 10 by G.F. Zerorez Tri-Cities
What do you like about our products and services?

Courteous representative and our carpets look very good

Report a concern   August 23, 2019 — Rated 8 out of 10 by R.M. Zerorez Tri-Cities
What could we do to improve?

Nothing

Report a concern   August 23, 2019 — Rated 10 out of 10 by B.A. Zerorez Tri-Cities
What do you like about our products and services?

The ZeroRez staff were very helpful and friendly. They did an excellent job in cleaning our carpets, especially a room we I had trouble with pet odors. We have used Zerorez several times and will continue to do so. I also recommend them to family and friends.

Report a concern   August 23, 2019 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

You were very accommodating to scheduling our appointment.
Our technician was very knowledgeable, explained everything, he was thorough and polite and took care to place wall bumpers etc while cleaning the carpets.
We will definitely use your services in the future and recommend you to friends.

Report a concern   August 23, 2019 — Rated 10 out of 10 by L.W. Zerorez Tri-Cities
What do you like about our products and services?

Zero Rez did a fantastic job, really professional and a nice rep. for your company.

Report a concern   August 22, 2019 — Rated 10 out of 10 by A.H. Zerorez Tri-Cities
What do you like about our products and services?

The service tech was very knowledgeable and explained things to me.

Report a concern   August 21, 2019 — Rated 10 out of 10 by Rosa Bowling Zerorez Tri-Cities
What do you like about our products and services?

Professional, courteous technician! Thorough work to ensure your carpets are clean! Pricing transparency so you know exactly what it will cost before work is started. No surprises, just great work and clean carpets! Highly recommend.

Report a concern   August 20, 2019 — Rated 10 out of 10 by Sandra Cueto Zerorez Tri-Cities
What do you like about our products and services?

Love my carpets again after Zerorez gets done!

Report a concern   August 20, 2019 — Rated 10 out of 10 by J.T. Zerorez Tri-Cities
What do you like about our products and services?

Service was excellent! Very professional and answered all my questions. They took the time to explain everything. Carpets look great!!


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