Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8093 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 6, 2019 — Rated 10 out of 10 by W.R. Zerorez Tri-Cities
What do you like about our products and services?

Very professional staff and awesome clean!

Report a concern   October 6, 2019 — Rated 10 out of 10 by Robin and Mike Stanco Zerorez Tri-Cities
What do you like about our products and services?

Very professional, quick and no chemical smell after the work was done.
I'm definitely using you guys again.
Thanks so much.

Report a concern   October 5, 2019 — Rated 10 out of 10 by Gerri Good Zerorez Tri-Cities
What do you like about our products and services?

Was an easy and efficient process. Will recommend to all my friends.

Report a concern   October 5, 2019 — Rated 10 out of 10 by Judy West Zerorez Tri-Cities
What do you like about our products and services?

All was good,we will see you next yr. Your teck was friendly,knowledgeable,worked well solo and was respectful of our home,what else could we want,again see you next yr. Judy West

Report a concern   October 4, 2019 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

Allen did a great job. Very thorough and did the job with great care. Very happy with the job that Zerorez does. Will call again when it is time for cleaning again.

Report a concern   October 4, 2019 — Rated 10 out of 10 by G.D. Zerorez Tri-Cities
What do you like about our products and services?

the results

Report a concern   October 3, 2019 — Rated 10 out of 10 by Robert Lindner Zerorez Tri-Cities
What do you like about our products and services?

Very clean and efficient.

Report a concern   October 3, 2019 — Rated 10 out of 10 by L.K. Zerorez Tri-Cities
What do you like about our products and services?

TJ was very thorough & made sure I was happy!

Report a concern   October 3, 2019 — Rated 9 out of 10 by Todd Sternfeld Zerorez Tri-Cities
What do you like about our products and services?

The service tech was great. He shared his knowledge about the carpet, what he was doing, and his recommendations. He was clean, neat, and made sure his work was spotless.

Report a concern   October 1, 2019 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

I love how thoroughly cleaned my carpets were! I was actually surprised how nice they came out and glad that my associate was so nice and did such a great job. I was a little disappointed with the pricing model. I would rather have known upfront that my carpets would be cleaned AND sanitized for $150 than feeling like I was not getting my money's worth for $119. With the sizes of my rooms, I would have probably just done it myself. But with all the upgrades and $200 later, it was worth the investment.

Report a concern   October 1, 2019 — Rated 10 out of 10 by J.F. Zerorez Tri-Cities
What do you like about our products and services?

Happy with the customer service and cleaning.

Report a concern   October 1, 2019 — Rated 10 out of 10 by S.C. Zerorez Tri-Cities
What do you like about our products and services?

The job is always pretty well done and quick.

Report a concern   October 1, 2019 — Rated 10 out of 10 by K.H. Zerorez Tri-Cities
What do you like about our products and services?

Clean. Friendly, always on time

Report a concern   September 30, 2019 — Rated 10 out of 10 by Daren Christensen Zerorez Tri-Cities
What do you like about our products and services?

I like the fact that does a great job of cleaning the carpet without soapy chemicals

Report a concern   September 30, 2019 — Rated 10 out of 10 by Lore Brackensick Zerorez Tri-Cities
What do you like about our products and services?

I appreciate the professional and prompt service Zerorez provided. The carpet technician was very helpful and professional. Thank you Zerorez!

Report a concern   September 29, 2019 — Rated 10 out of 10 by D.H. Zerorez Tri-Cities
What do you like about our products and services?

Devin the technician was great again

Report a concern   September 28, 2019 — Rated 0 out of 10 by O.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I was so disappointed in the person that performed the work. 1. When he came in he insisted that I would only be charged for 4 rooms instead of 5. I said great. Then he proceeded to tell me that the back room has dog urine on the floor. I said I don't think so, he said well its either urine on vomit. He said it would needed to be treated and I said how much is that. Then he indicated that the cleanliness of the work could not be guaranteed unless I purchased a protectant for the whole carpet. I said no. Then he informed me that my dogs and I had to stay outside while they spray the entire carpet. I would have like to know this in advance. I was expecting one room would be done at a time. Also, upon getting the bill he charged me for 5 rooms instead of 4. I questioned him and he just disregarded it. The carpets looked clean when they left, but the floors were soaked and took 13 hours to dry, not the 4 - 6 as promised. I had to make sure my dogs were not lying on wet floors for fear of them getting sick. That took allot of effort and thoughtfulness. The next day the same people came back to do my furniture. I mentioned to him about the floors being soaked when he left and he said oh, that's because it was so soiled. He had a answer for everything. The furniture looked great when they left, but they left a big wet spot in the middle of my living room floor - its still wet. The people I communicated with to make the appointments were very professional and wonderful to work with. Those that do the work should take a lesson. I spent $460.00 and was treated with total disrespect and no consideration from the individual doing the work. Very disappointed in that regard.

Report a concern   September 28, 2019 — Rated 10 out of 10 by D.L. Zerorez Tri-Cities
What do you like about our products and services?

The way he was able to get the pet stains and smell out of my carpet

Report a concern   September 27, 2019 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

Very professional. They do a nice job and the results look great.

Report a concern   September 26, 2019 — Rated 10 out of 10 by Katie Wangen Zerorez Tri-Cities
What do you like about our products and services?

Joshua worked his butt off cleaning my 1400sf rentals impossibly dirty carpets!!! He worked a miracle thank you so much!

Report a concern   September 25, 2019 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

I will say this: the 1st Zerorez guy was just ok. He wanted to charge me for an entire bedroom when in reality it wasnt more than 12-16 sq ft. So no, not that studid. I did recommend him to a friend, who also used you. Once. Because he hooked up to the irrigation water and rather than change to domestic, he tried to convince the owner it would be OK to use the dirty irrigation water because of how good the filtration system is on your machine. The 2nd one I referred you to didnt like that not all of the animal odor came out. Of course it didnt and she didnt want to pay for the animal treatment stuff.

Then I got Devyn, who has every time explained what and why he is doing something. Without Devyn, I will have to switch companies because I cant trust who you might decide to send out.

Report a concern   September 24, 2019 — Rated 7 out of 10 by K.P. Zerorez Tri-Cities
What could we do to improve?

I feel Zerorez is expensive and then I was charged an additional $14 for a water disposal fee. That should be included in the quoted price. I like the idea of no chemicals but the water is very expensive. Also, the technician said my carpet would be dry by the end of the day but it is still damp in spots at the end of the second day.

Report a concern   September 24, 2019 — Rated 10 out of 10 by D.B. Zerorez Tri-Cities
What do you like about our products and services?

The technician was knowledgeable and personable. The quality of the service was excellent. It is nice to know I was doing a good job of caring for my carpet and that the protectant from the manufacturer lasts for only one year and that the protectant is from Mohawk carpets and will last another year. Reasonable price for the protectant too.

Report a concern   September 24, 2019 — Rated 10 out of 10 by Calie McGrath Zerorez Tri-Cities
What do you like about our products and services?

I was happy with the service and the results from TJ, the tech that came to the house and the work he did. He was very pleasant, friendly, and knowledgeable and the carpets turned out great!

Report a concern   September 24, 2019 — Rated 10 out of 10 by S.T. Zerorez Tri-Cities
What do you like about our products and services?

Great guys for commercial carpet tiles.

Report a concern   September 23, 2019 — Rated 10 out of 10 by Kayla Warner Zerorez Tri-Cities
What do you like about our products and services?

Fast and did a great job!

Report a concern   September 22, 2019 — Rated 10 out of 10 by D.H. Zerorez Tri-Cities
What do you like about our products and services?

Devin is an excellent tech and did a great job.

Report a concern   September 22, 2019 — Rated 10 out of 10 by Julie Raekes Zerorez Tri-Cities
What do you like about our products and services?

Fantastic service and carpet looks great!

Report a concern   September 22, 2019 — Rated 10 out of 10 by D.T. Zerorez Tri-Cities
What do you like about our products and services?

Very professional, my carpets look great.

Report a concern   September 21, 2019 — Rated 10 out of 10 by Claudia Jones Zerorez Tri-Cities
What do you like about our products and services?

I have used Zerorez for many years. They are professional, both office staff and technicians. The technicians are very knowledgeable about carpets and why they wear the way they do. They know their products and how they work. They are considerate of my home. I love the way my carpets feel after they are cleaned. Before Zerorez I couldn’t walk barefoot on my carpets because all the chemicals other cleaners used made my feet burn. Zerorez doesn’t use chemicals so I can go barefoot on my carpet again!


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