- Phone: 509-582-9000
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based on 8094 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our service technician was fantastic! Very professional and extremely pleasant. My carpets look amazing. I will definitely recommend Zerorez!
Kyle was AWESOME! He was friendly, professional & did a fantastic job! We were first time customers & will definitely use your company again thanks to the great job Kyle did!
The technician was great. It may be the process? He came back to try and remove the brown spots that came up from my carpet pad and appeared on my light colored carpet. However, the brown spots are still there if not worse. The brown spots were not there when he came in to clean the carpet the first go around. Very unfortunate.
Paid $318 (including the pet fee) for a carpet cleaning. Was told if not satisfied within 72 hours to call. Carpet smelled bad, so after about 60 hours called and was told they would come back out (an unknown expense). I told the person on the phone that I did not want to pay more. They said they would come back out and clean the carpets again. Scheduled to come back out. When they came back out they said it would be another $150-$300, and refused to clean the carpets again. I have had several friends that have had Zerorez come out. Have gotten very mixed reviews. Seems like it really depends upon the technician as to the service quality. Why would I pay another $300 when I had just paid $318 and my house smells worse than it did before? Not satisfied at all.
Our tech was very helpful and answered all my questions. He would wear his bootys at all times and very friendly.
The technician was nice and knew what he was doing. It was frustrating that I told the person when I called exactly what we had and what needed to be cleaned. When the tech came out it turned out to be a extra $70 more then what was quoted even tho I told them exactly what was being cleaned.
Service tech was just great.
The upstairs looks good but the downstairs still has staining on traffic marks and spots. I was disappointed in that. the rest of the house looks good. but i wouldn't recommend for that reason
The services are very good. The technician explain what he can do and work very hard remove stubborn stains. He is friendly.
THE BEST In Try-City :)
Thank YOU Guys for all your effort.
No chemical smell, great technician and customer service
Great people & skills
The communication was excellent, a technician was running late but they kept me updated on when he would be at my house. When he got here he listened to my concerns, treated those areas , and then cleaned the carpets. It was quick and the carpets look great!
My rugs look wonderful after they are cleaned and dry quickly. So pleasant to work with the people who come to do the job!! I have had Zerorez many rimes and hive never been disappointed.
I really like the quality of service I received when I had my carpets cleaned!!
I thought the service was done well and professional, I would like them to go a touch slower on the carpet so more dirt is removed, however I thought the end result looked very good.
Matthew was wonderful. Lots of knowledge and experience. Very professional and personable as well. I will recommend zerorez with Matthew to everyone.
Very professional. Worked quickly and efficiently. Explained options and costs
You guys are the best. Friendly employees and if there is a concern with a job, you get right on it. I am always very satisfied with Zerorez. We actually did have an issue last cleaning and it was fixed and I am very satisfied. Good on ya.
My technician was friendly, professional, quick and very knowledgeable about the products. The carpet I had cleaned looks and feel great!
My technician was great, fast and friendly. I wish the pet treatment could be more affordable
Very thorough and efficient. Matthew is friendly and does an excellent job, and explains all that is available and what the process used does and its mechanism of action. They are prompt and try to comply with the times scheduled.
Thank you for all you do.
Am very pleased with the clean furniture and carpet ! Have already mentioned to a neighbor.
Pretreatment and the step 1 brush got so much out of our carpets. I was amazed at what was lurking in our carpets that we were unaware of.
The technician(Thomas) was friendly and knowledgeable.
Now our carpets are clean and soft!
Nick, the technician, was very personable and knowledgeable. He did a thorough job detecting and removing pet oopsies from my puppy in training. The carpet, though 27 years old, looks very nice. I'll certainly use Zerorez again and recommend Nick! Thank you. TM
On time, great job, kind service person. Very respectful, willing to touch areas up when I asked. Over all great experience!!👍
Carpet still looks dirty. It's obvious where the furniture was
The person that I spoke with on the phone was not very friendly. She seemed very irritated to be answering the phone and discussing the process. The technician that came out was amazing. Very friendly, professional and efficient!
Surprised at how all stains were lifted and have stayed away—I waited almost a month to leave a review because in the past I’ve had carpet cleanings from other companies that the stains come right back.
My technician was great at educating me on what kind of stains we had and he used a technique to lift them and they have NOT come back!! Feels like I remodeled! Very affordable for how thorough of a job he did.
Was able to do the job within a few days. Did the job quickly and efficiently without a lot of chemicals. We will be calling when we sell our house we're moving out of also.