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based on 8094 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything
No way. I was trying to type in a 10 . I hit the 1 and the screen changed.
I am very pleased with the work Preformance and quality .
Mathew, the service tech, arrived exactly at 8 AM. He was very engaging and professional and answered all questions we had. He took great care to safeguard wall corners and other features in the rooms and did an excellent job in every respect. I would definitely plan to request him for our next carpet cleaning.
Name removed
West Richland
Great customer service, technician did an amazing job. My tile looks like new and carpet is revived.
Very professional
Were very nice and explained all he services they offer. Looked good when it was done.
Tj was amazing. The only problem is we had really old carpet and so it actually kind of wrinkled up a bit but after we hired a guy to fix it it got stretched back but in no way do we blame your company you guys are amazing and we plan to come back we just need to figure out a game plan for our old carpet we may just need to replace soon
• Competent, friendly technicians
•Carpeting is so soft and fluffy after cleaning
•Good explanation of products/procedures I inquired about
Great service! My couch looks like new. And the carpets were cleaned well. Allan worked hard to get this done in the time frame he estimated. He was professional and kind.
Price point was a bit much, should be a bit more discount applied when doing additional rooms
Technician wad friendly and very knowledgeable about the system.
Customer service and knowledgeable technicians
Technician did not complete job. I as a customer had to take time out of my day and drive to office to explain my dissatisfaction with the job. Not sure if I would recommend this company to friends I know and possibly not have them back myself.
They work!
Very professional and technician was friendly and did a great job. Would recommend in the future.
Very good work
Great service
Zerorez did a great job but even better customer service!! Great experience from begining to end!!
Your technicians always do a great job my carpets come cery clean. And your technicians are always nice!
Mathew s. Was great! He is Efficient, knowledgeble, made great recommendations.
Techs were great! scheduling was an issue
I called Zerorez to get rid of some bad pet odor. I didn’t think it was even possible to tell you the truth. I was blown away not only with the complete absence of pet odor, but of the absence of any odor. I thought it might smell heavily if chemicals. It didn’t. It just smelled clean.
Nick, our service tech, was great. He was friendly and easy to talk through the process and very accommodating about helping. The results were great.
The carpets look great... They are just like when we moved in
Committed to getting it right, punctual, thorough and friendly.
great customer service, the carpets are not water soaked when cleaned
My Zerorez experience was filled with great communication beginning to end, prompt, thorough, and courteous service. Yes, I will use them again. Thank you,
I felt like TJ just made excuses for why the carpet wasn’t clean in the bedroom. But the second time he cleaned it - it looked great. There’s no bleed thru there’s no worn carpet. It just needed to be cleaned the first time. Besides that he did a great job. We loved it & my son is breathing better. Thank you
Great customer service and knowledgeable tech. Very happy with the outcome. Carpet looks and feels clean.
I had heavy dirt from last winter still In my carpet . I thief to get 2 other companies to come out and clean it up . I got no results. I think they found out about the small size of my home and figured it wasn’t worth the trip ? Zero Rez came over and knocked it out and could not be happier. My tech did a great job and maintained a very professional attitude. I will recommend to my friend and strangers alike.