Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8094 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 25, 2017 — Rated 7 out of 10 by A.D.S. Zerorez Tri-Cities
What could we do to improve?

Have other means to clean small areas so that the job is done completely and thoroughly

Report a concern   November 25, 2017 — Rated 10 out of 10 by M.H. Zerorez Tri-Cities
What do you like about our products and services?

Great price, excellent customer service, and very polite technician. Thanks!!

Report a concern   November 24, 2017 — Rated 10 out of 10 by M.R. Zerorez Tri-Cities
What do you like about our products and services?

Great company with quality service and excellent deals!! Enjoyed quality of their work and professionalism they carried throughout process.

Report a concern   November 23, 2017 — Rated 10 out of 10 by L.S. Zerorez Tri-Cities
What do you like about our products and services?

Everything was great

Report a concern   November 22, 2017 — Rated 10 out of 10 by S.M. Zerorez Tri-Cities
What do you like about our products and services?

Quick and safe

Report a concern   November 21, 2017 — Rated 3 out of 10 by W.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I'm very disappointed in the results of my upholstery cleaning. I was surprised it took the technician only an hour to clean three pieces of furniture - a sofa, love seat and oversized chair. The pieces had been in a smoker home, which I'd advised. The pieces were cleaned outside so the smoke smell wasn't quite as noticeable. After the cleaning I was advised if the smoke smell was still prevalent to call and they could go ahead with a special treatment. Once the pieces were moved into the house the smoke smell became noticeable. The rep said she'd speak with the manager the next morning (I'd called after 5:00) to see what could be done. The next afternoon I rec'd a call back and was told the manager recommended I contact a restoration company to try and deal with the smoke and after that was done Zerorez would come offer another regular cleaning. I'm deeply disappointed and angered by the fact that I spent $239 for an hours work and now am being advised to contact a restoration company. I had good service for my carpets a few weeks ago, which is why I called you again. I'm finding that was a big mistake on my part!

Report a concern   November 21, 2017 — Rated 10 out of 10 by D.O. Zerorez Tri-Cities
What do you like about our products and services?

Professionalism of the technician

Report a concern   November 21, 2017 — Rated 0 out of 10 by A.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Walk n closet: Late for appointment. Took days to dry. Not clean.
You returned already and said it is what it is.

Report a concern   November 21, 2017 — Rated 10 out of 10 by A.H. Zerorez Tri-Cities
What do you like about our products and services?

Clean smelling product. Friendly staff.

Report a concern   November 21, 2017 — Rated 10 out of 10 by L.S. Zerorez Tri-Cities
What do you like about our products and services?

Very friendly & great job of explaining how Zerorez works.

Report a concern   November 20, 2017 — Rated 10 out of 10 by S.V. Zerorez Tri-Cities
What do you like about our products and services?

The tech. did a great job getting our carpets as clean as he did. Thanks Dan

Report a concern   November 20, 2017 — Rated 10 out of 10 by D.N. Zerorez Tri-Cities
What do you like about our products and services?

Reece did a fantastic job! Thank you. Very personable, which really aligns with great customer service!

Report a concern   November 20, 2017 — Rated 10 out of 10 by B.N. Zerorez Tri-Cities
What do you like about our products and services?

Bought a home and it was DIRTY. You helped make it feel almost new. Carpet, linoleum, and ducts. And new air filter.

Report a concern   November 20, 2017 — Rated 10 out of 10 by B.P. Zerorez Tri-Cities
What do you like about our products and services?

Mike did our carpets and he did a great job. Very professional and was very knowledgeable. I couldn’t be more pleased

Report a concern   November 19, 2017 — Rated 10 out of 10 by K.G. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very friendly and helpful, he answered my questions happily and did a really good job.

Report a concern   November 19, 2017 — Rated 10 out of 10 by E.M. Zerorez Tri-Cities
What do you like about our products and services?

The multiple step and thorough process used when cleaning our carpets and area rugs.

Report a concern   November 19, 2017 — Rated 10 out of 10 by G.B. Zerorez Tri-Cities
What do you like about our products and services?

No residue on the carpet. I've fought with that with other carpet cleaners for years.

Report a concern   November 19, 2017 — Rated 0 out of 10 by A.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Carpet wet for 2 days in walk in closet and not as clean as it should be. When I called the office I was told that a refund would not be forthcoming nor did the telephone answerer seem concerned that I was unhappy with the job. I am still waiting for someone to get back to me.

Report a concern   November 18, 2017 — Rated 10 out of 10 by C.H. Zerorez Tri-Cities
What do you like about our products and services?

Efficiently done. Dries fast.

Report a concern   November 18, 2017 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

old carpet came out looking new

Report a concern   November 17, 2017 — Rated 9 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

THE STAIN REMOVER WORKS VERY WELL AND THEY ARE VERY GOOD AT EXPLAINING WHAT THE PRODUCTS DO.THEY WERE ON TIME AND DID A GREAT JOB!

Report a concern   November 17, 2017 — Rated 1 out of 10 by J.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

There were parts of my house that looked good, but also parts that looked like they did not even get touched.
I was extremely disappointed when i got home from work and saw my living room carpet. I paid 179.00 and i did not think it was worth the money at all

Report a concern   November 16, 2017 — Rated 10 out of 10 by E.H. Zerorez Tri-Cities
What do you like about our products and services?

The guys that came were very friendly and did a great job. The carpet dries quickly and looks great

Report a concern   November 16, 2017 — Rated 10 out of 10 by S.K. Zerorez Tri-Cities
What do you like about our products and services?

The carpets are clean, not soaking wet, dried faster than we thought. Very polite worker, worked very hard, answered all the questions I had. No paperwork, nice!!

Report a concern   November 16, 2017 — Rated 10 out of 10 by A.M. Zerorez Tri-Cities
What do you like about our products and services?

Fast, friendly, easy to schedule.

Report a concern   November 16, 2017 — Rated 10 out of 10 by C.J. Zerorez Tri-Cities
What do you like about our products and services?

I really appreciated the courtesy and respectfulness of the technician. He was informative on options without being pushy. For what he could do for my carpets, I was very pleased! I will and have already mentioned Zerorez for their services to my friends and family.

Report a concern   November 16, 2017 — Rated 10 out of 10 by M.G. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez did a professional quality job. I will be sure to contact them in the future for all my carpet cleaning needs.

Report a concern   November 15, 2017 — Rated 10 out of 10 by D.S.H. Zerorez Tri-Cities
What do you like about our products and services?

Easy to schedule

Report a concern   November 15, 2017 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

Quick response and competitive prices

Thanks Jason!

Report a concern   November 14, 2017 — Rated 10 out of 10 by M.F. Zerorez Tri-Cities
What do you like about our products and services?

Follow up. Keeping in formed


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