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8094 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great price, excellent customer service, and very polite technician. Thanks!!
Great company with quality service and excellent deals!! Enjoyed quality of their work and professionalism they carried throughout process.
Everything was great
Quick and safe
I'm very disappointed in the results of my upholstery cleaning. I was surprised it took the technician only an hour to clean three pieces of furniture - a sofa, love seat and oversized chair. The pieces had been in a smoker home, which I'd advised. The pieces were cleaned outside so the smoke smell wasn't quite as noticeable. After the cleaning I was advised if the smoke smell was still prevalent to call and they could go ahead with a special treatment. Once the pieces were moved into the house the smoke smell became noticeable. The rep said she'd speak with the manager the next morning (I'd called after 5:00) to see what could be done. The next afternoon I rec'd a call back and was told the manager recommended I contact a restoration company to try and deal with the smoke and after that was done Zerorez would come offer another regular cleaning. I'm deeply disappointed and angered by the fact that I spent $239 for an hours work and now am being advised to contact a restoration company. I had good service for my carpets a few weeks ago, which is why I called you again. I'm finding that was a big mistake on my part!
Professionalism of the technician
Walk n closet: Late for appointment. Took days to dry. Not clean.
You returned already and said it is what it is.
Clean smelling product. Friendly staff.
Very friendly & great job of explaining how Zerorez works.
The tech. did a great job getting our carpets as clean as he did. Thanks Dan
Reece did a fantastic job! Thank you. Very personable, which really aligns with great customer service!
Bought a home and it was DIRTY. You helped make it feel almost new. Carpet, linoleum, and ducts. And new air filter.
Mike did our carpets and he did a great job. Very professional and was very knowledgeable. I couldn’t be more pleased
The technician was very friendly and helpful, he answered my questions happily and did a really good job.
The multiple step and thorough process used when cleaning our carpets and area rugs.
No residue on the carpet. I've fought with that with other carpet cleaners for years.
Carpet wet for 2 days in walk in closet and not as clean as it should be. When I called the office I was told that a refund would not be forthcoming nor did the telephone answerer seem concerned that I was unhappy with the job. I am still waiting for someone to get back to me.
Efficiently done. Dries fast.
old carpet came out looking new
THE STAIN REMOVER WORKS VERY WELL AND THEY ARE VERY GOOD AT EXPLAINING WHAT THE PRODUCTS DO.THEY WERE ON TIME AND DID A GREAT JOB!
There were parts of my house that looked good, but also parts that looked like they did not even get touched.
I was extremely disappointed when i got home from work and saw my living room carpet. I paid 179.00 and i did not think it was worth the money at all
The guys that came were very friendly and did a great job. The carpet dries quickly and looks great
The carpets are clean, not soaking wet, dried faster than we thought. Very polite worker, worked very hard, answered all the questions I had. No paperwork, nice!!
Fast, friendly, easy to schedule.
I really appreciated the courtesy and respectfulness of the technician. He was informative on options without being pushy. For what he could do for my carpets, I was very pleased! I will and have already mentioned Zerorez for their services to my friends and family.
Zerorez did a professional quality job. I will be sure to contact them in the future for all my carpet cleaning needs.
Easy to schedule
Quick response and competitive prices
Thanks Jason!
Follow up. Keeping in formed
Have other means to clean small areas so that the job is done completely and thoroughly