Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8030 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 16, 2018 — Rated 10 out of 10 by M.H. Zerorez Tri-Cities
What do you like about our products and services?

Worked around my schedule. Professional. Thanks!

Report a concern   April 15, 2018 — Rated 10 out of 10 by B.M. Zerorez Tri-Cities
What do you like about our products and services?

It was very good and the service was a 10

Report a concern   April 15, 2018 — Rated 10 out of 10 by J.A. Zerorez Tri-Cities
What do you like about our products and services?

Great and friendly service

Report a concern   April 15, 2018 — Rated 7 out of 10 by A.D. Zerorez Tri-Cities
What could we do to improve?

Even though the baseboard in the guest bedroom was slightly damaged (bubbling) before the service, the baseboard became even more damaged (cracking and pieces breaking off) during the service. The baseboard damage was shown to the tech during initial walk down. The tech was careful but the baseboard was still damaged. I would like to be compensated for the additional damage. I recommend taking the time to think how to tackle an area without causing more damage.

Post cleaning, I found slightly brown stains in areas where there weren’t any stains before. Not sure where they came from.

The dairy stain came out real well and I am truly impressed by the methods performed to remove the stain. The pet cleaning certainly helped clean the trouble areas caused by my pet.

Report a concern   April 14, 2018 — Rated 10 out of 10 by P.C. Zerorez Tri-Cities
What do you like about our products and services?

I love how quickly my clean carpet dries!

Report a concern   April 13, 2018 — Rated 10 out of 10 by G.A. Zerorez Tri-Cities
What do you like about our products and services?

The technician was prompt, efficient and quick. The work was excellent and the price was competitive. Very happy.

Report a concern   April 13, 2018 — Rated 8 out of 10 by P.W. Zerorez Tri-Cities
What could we do to improve?

Everything went well despite an equipment failure. Technician was very polite and helpful!

Report a concern   April 13, 2018 — Rated 9 out of 10 by J.P. Zerorez Tri-Cities
What do you like about our products and services?

How my carpet looked afterward. It was pretty spendy for the small amount of carpet we had for one room however.

Report a concern   April 13, 2018 — Rated 10 out of 10 by Christine Hayes Zerorez Tri-Cities
What do you like about our products and services?

The results were the best we have experienced. There was no wet smell. Matthew was very informative and asked permission for everything he did. Very polite and knowledgeable. We will definitely have Matthew back again.

Report a concern   April 13, 2018 — Rated 10 out of 10 by Diane Rochelle Zerorez Tri-Cities
What do you like about our products and services?

I like the quality of the work - the carpets really look cleaner when the job is complete and the base boards are not damaged. The technicians are polite, know what they are doing, explain the process, and I feel like I can trust them. They also arrive as scheduled.

I would recommend Zerorez to my friends.

Report a concern   April 12, 2018 — Rated 10 out of 10 by T.N. Zerorez Tri-Cities
What do you like about our products and services?

Thorough cleaning. Knowledgeable. Friendly.

Report a concern   April 12, 2018 — Rated 10 out of 10 by Judy Smith Zerorez Tri-Cities
What do you like about our products and services?

Your technican was efficient and pleasant, despite equipment issues he was dedicated to the job at hand.

Report a concern   April 12, 2018 — Rated 10 out of 10 by Sandy Westberg Zerorez Tri-Cities
What do you like about our products and services?

The fellows did a wonderful job of thoroughly cleaning my carpet and wee very informative about products, the main person I talked to was Preston! His assistant was very good too but Preston explained all the options and costs!

Report a concern   April 12, 2018 — Rated 10 out of 10 by Megan Jensen Zerorez Tri-Cities
What do you like about our products and services?

The professionals that came to my home were considerate and professional. I received a call to let us know they were on their way, and the entire job was complete within an hour. Additionally, they were very educated about their product and recommended various applications and products to ease our lives from life's accidents.

Report a concern   April 12, 2018 — Rated 10 out of 10 by L.S. Zerorez Tri-Cities
What do you like about our products and services?

Easy to schedule, good pre-appointment communication and a very professional technician, Thomas, arrived at our home timely..

Report a concern   April 12, 2018 — Rated 10 out of 10 by Kristina Parfait Zerorez Tri-Cities
What do you like about our products and services?

Technicians are always nice and do a good job.

Report a concern   April 12, 2018 — Rated 10 out of 10 by Patricia Carey Zerorez Tri-Cities
What do you like about our products and services?

Your service is outstanding and very much appreciated. I will happily recommend your company

Report a concern   April 10, 2018 — Rated 10 out of 10 by Gayle and Daryl Cook Zerorez Tri-Cities
What do you like about our products and services?

They were fast, courteous, came back for a problem I had, and took care of it for me. NO Problem. I highly recommend them. Armondo and Michael were great! Gayle Cook

Report a concern   April 8, 2018 — Rated 10 out of 10 by C.C. Zerorez Tri-Cities
What do you like about our products and services?

The cleaner was very friendly and helpful. He was very clear about cost and did everything to help with my pet related carpet problems, which made a huge difference.

Report a concern   April 8, 2018 — Rated 10 out of 10 by Dana Donahue Zerorez Tri-Cities
What do you like about our products and services?

Professional, expedient, plant based products, great results and fair pricing! Tech Maciah was excellent! I will request him next time!

Report a concern   April 8, 2018 — Rated 10 out of 10 by C.O. Zerorez Tri-Cities
What do you like about our products and services?

The gentleman that cleaned the carpet was extremely professional and friendly. he worked very fast and did a really great job. The carpets turned out a lot better than I expected being that they hadn't been cleaned in years! Thank you so much and I can't believe I waited so long to get them professionally cleaned and it was very affordable.

Report a concern   April 8, 2018 — Rated 10 out of 10 by J.D. Zerorez Tri-Cities
What do you like about our products and services?

Good service

Report a concern   April 8, 2018 — Rated 10 out of 10 by K.A.K. Zerorez Tri-Cities
What do you like about our products and services?

Service rep was very personable and respectful.

Report a concern   April 7, 2018 — Rated 10 out of 10 by L.Y. Zerorez Tri-Cities
What do you like about our products and services?

Polite and professional service!

Report a concern   April 7, 2018 — Rated 10 out of 10 by Myrene and Ron Northey Zerorez Tri-Cities
What do you like about our products and services?

They came called us to verify appointment and kept us updated as to when carpet cleaner would arrive. He went over order then measured scatter rugs and gave us exact charge. Cleaning was through and turned out very nice. Dried over night.

Report a concern   April 6, 2018 — Rated 10 out of 10 by J.P. Zerorez Tri-Cities
What do you like about our products and services?

Your employees are friendly and professional, they came in, did their job. Asked if there were any concerns or questions, which I appreciated.
The carpets look great!
Thank you so much!
Name removed

Report a concern   April 6, 2018 — Rated 10 out of 10 by T.S.H. Zerorez Tri-Cities
What do you like about our products and services?

Friendly people and clean carpets at a fair price.

Report a concern   April 6, 2018 — Rated 10 out of 10 by M.B. Zerorez Tri-Cities
What do you like about our products and services?

The Zero Rez Technician did a great job in cleaning my tiles. I will refer them to anyone. Their customer service are courteous and efficient.

Report a concern   April 5, 2018 — Rated 10 out of 10 by C.K. Zerorez Tri-Cities
What do you like about our products and services?

Lack of detergents and additives is my favorite part of Zerorez.

Report a concern   April 5, 2018 — Rated 10 out of 10 by Elizabeth McLair Zerorez Tri-Cities
What do you like about our products and services?

My rugs look great! The technicians were friendly and explained the whole process. They did a great job! Love that there are no dangerous chemicals and no weird smelling solutions. Will definitley use this service again.


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