- Phone: 612-824-2656
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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great staff. Polite, knowledgable, thorough.
The technician was very thorough and helpful in trying to determine why one of our bedrooms doesn't have much airflow.
Adjuster was very friendly
Professionalism. Clean discussion of options.
Your consistently fabulous service people. Every single one of your people who has been to our house over the years is so polite, pleasant, and professional.
Nathan, the technician, was very thorough and professional. He explained a range of repair and future maintenance options.
Joe was very personable and explained everything thoroughly to my husband. He was out to service our heater but also found that our water heater was leaking carbon monoxide and it needed replacing (Standard doesn't do that so he wasn't trying to get more business!)
Punctual. Timely. Courteous. Clean. Knowledgeable.
The technicians sent for regular home service and also a special problem visit have been very knowledgeable, friendly and helpful.
Punctuality.
I felt we were blackmailed last year when our air cleaner went out and they said they would warranty it if we bought a service contract it was the second time the power head went bad.
Friendly and knowlegeable
You have been able to set my heater to a more comfortable temperature andI am happy about that.
very knowledgable
Courteous, on time, and helpful.
Professionalism.
Timeliness.
Your original bid was very high and then gave me an $1800 promotional discount. (to me that's a marketing thing.) After that,I was imformed that if I decided to have a new unit installed before a certain date I would get an extra $500 off the quote. (I don't deal with people like that.) I want the best bid up front, not after promotional things. I got a bid from 2 other companies at about the same price as yours but without all the promotional things. Be honest upfront and you will do well. Not all consumers are stupid...
Prompt, curteous, and effective. Thanks
They were prompt about returning my service call and answering questions about my furnace and thermostat installation
Excellent service overall, particularly impressed by Rob who was very proactive in resolving the issue we called about and another issue we were entirely unaware of. he took the time to explain how to maintain our furnace humidifier in detail. much appreciated.
Knowledgable staff who explain things clearly
Hi, your service was extremely fast. I'm just sad/ depressed I have to spend $3,500 on a new furnace. I am sure the new furnace will be wonderful, efficient, and heat the house nicely. I'm just bummed-out the old direct-vent wall-furnace was broken. :(
Friendly, efficient
You know what your are doing!
Arrival on time. Friendly employees, explained how they fixed problem
Easy to reach a PERSON! They look up my file when on the line and know what I need. Fortunately, I am able to get the same tech, Dave. It gives me consistency. He knows my furnace and A/C.
Personable and professional repair staff.
On time great job
Easy to schedule service; service tech is prompt and courteous; I trust the service techs for good advise.
Your two installers that installed a new fan on my furnace were wonderful! They dealt with the barking and playfulness of my puppy while they were trying to do their job and they seemed to enjoy it. They also educated me on what was wrong and the positives and negatives of repairs. Thank you very much!