Merry Maids of Brookline & South Shore
197 Rockland Street B-1
Hanover
MA 02339
United States

Average rating: 8.0 out of 10 based on 2064 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 12, 2018 — Rated 10 out of 10 by P.K. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Always come on time
Great attitude
Very hard working and very thorough
And very nice

Report a concern   June 12, 2018 — Rated 10 out of 10 by M.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Your service is great! I appreciate the cleanings Nancy & Jenn do for me!

Report a concern   June 11, 2018 — Rated 10 out of 10 by Diane Visconti Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

wonderful, superb job...I would highly recommend them to everyone.

Report a concern   June 8, 2018 — Rated 10 out of 10 by Silvia Mauerhofer Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Love Liza, she is always very friendly and she always does a great job.

Report a concern   June 8, 2018 — Rated 7 out of 10 by D.G. Merry Maids of Brookline & South Shore
What could we do to improve?

The cleaners that you send always do a very good job.

Sometimes after a job when a cleaner does a outstanding job, I have called and asked that the person/persons can be my preferred cleaner if possible. This seems to guarantee that I never see them again.

Report a concern   June 7, 2018 — Rated 4 out of 10 by A.M.M. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I don’t want you to punish any employee but I will not be using merry maids anytime in the future for light cleaning sorry but I expected a more professional job

Report a concern   June 7, 2018 — Rated 10 out of 10 by E.D. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The cleaning was fantastic. The house was sparkling and smelled fresh! Great job!

Report a concern   June 7, 2018 — Rated 5 out of 10 by R.W. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

When I walked in the door the house doesn’t have that clean smell if the bed we’re not made I wouldn’t know you were here . I am not complaining I appreciate all your doing . Thank you

Report a concern   June 6, 2018 — Rated 10 out of 10 by G.L. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Promptness of service, great job done, reasonable pricing

Report a concern   June 6, 2018 — Rated 10 out of 10 by K.W. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Very thorough and extremely pleased with everything!

Report a concern   June 6, 2018 — Rated 10 out of 10 by J.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Excellent customer service on the phone and follow up emails while scheduling (Kylie).
Excellent results in the home.
Had a move out cleaning.

Report a concern   June 6, 2018 — Rated 10 out of 10 by R.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The ease of transaction and service is what I like the most. Thanks

Report a concern   June 5, 2018 — Rated 0 out of 10 by S.E.M. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I intentionally retain a professional company to do the clean at my home in Marshfield, MA. Dispite the fact that no one occupied the house over the winter I wanted it cleaned once a month to keep down the dust and cob webs/dust bunnies. Although I was billed for full cleaning, the house was not clean. Cobwebs/dust bunny should not accumulate over a week or month if the house was cleaned and no one was occupying the house. Then when the summer season was to start, the crew was to be there between 9 - 2 and this past Saturday, the said they showed; however, I had a team at the house at 11 and not one had cleaned and when my team came back at 3:15 the house still had cob/webs under the stands beside the sun room chair and couch, dust on the steps, tooth paste in the sinks and mirrors. The house was not cleaned. This is not the first time that I have raised the concern, and this time it was a challenge in as though there was no one at the office on Saturday to send a crew when I had a family coming into the house. Not acceptable business practices. I am still waiting for a call back from the Manager~!.

Report a concern   June 5, 2018 — Rated 10 out of 10 by J.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Hi
Everything smells nice and clean. The girls do what ever I ask

Report a concern   June 5, 2018 — Rated 10 out of 10 by S.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Darcey, the usual Merry Maid
, does a good job and is always pleasant.

Report a concern   June 2, 2018 — Rated 9 out of 10 by J.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Very pleased with my services.

Report a concern   May 31, 2018 — Rated 6 out of 10 by K.F. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I had a deep cleaning done with a quote +- $50 depending on time spent. The cleaning took half the time they expected but the price didn't reflect the -$50. The cleaning was okay, bathroom rugs were not vacuumed. They were very convenient though, so would recommend using if in a bind.

Report a concern   May 29, 2018 — Rated 4 out of 10 by S.M. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I had heard bad reviews of Merry Maids but because I needed someone on short notice I thought I would give you a try. Also wanted recurring services but wanted to wait to see how initial cleaning went prior to committing. The ladies were pleasant and professional and what they cleaned they cleaned well however several things were overlooked which may have been because it was a late last minute Friday appointment. Examples; white ceiling fan not dusted (very noticeable), blinds in bathroom not dusted, baseboards missed and made up bed but never asked for clean sheets so bed was made with unclean sheets (looked nice but not a big help to me). If you would like pictures let me know. Very dissatisfied.

Report a concern   May 29, 2018 — Rated 2 out of 10 by M.G.W. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Cleanings are very inconsistent. Some weeks they are great and very thorough. Other weeks I find the clean sheets have been layered over the dirty sheets (instead of dirty sheets removed) and a "Lighter Leash" left in my daughter's bedroom.

I would prefer to have one set of cleaners assigned to me who can consistently do a thorough job.

Report a concern   May 28, 2018 — Rated 10 out of 10 by E.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

the cleaners you send are very diligent and excellent at cleaning. Great service!

Report a concern   May 25, 2018 — Rated 6 out of 10 by A.M.M. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Dissapointed in final results inches of dirt left on bakers rack and canister set in kitchen, floor washed but not well. Barthroom floor was washed but hair was stuck on floor and left behind. Improve on final results.

Report a concern   May 24, 2018 — Rated 1 out of 10 by E.D. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

My cleaning cost $465 for a 2,100 square foot house. The people that came to clean were super nice - no problem there. But the cleaning was no where worth the cost. The cushions on the couch and chairs in the living room and den were not cleaned. There was dog hair and crumb still on/in them. The wet mopping went around the legs of the chairs so I could still see the dust circles around all leg chairs. Dusting of the furniture was not complete. It just was NOT a full cleaning. I have had 2 women come in before for $100 and do a much better job! I seriously thought for the crazy price of $465 I would get an incredibly sparkling clean house!!! Really too bad.

Report a concern   May 24, 2018 — Rated 10 out of 10 by B.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Kevin comes to our home every other week, and he consistently does a very good job, and he is always pleasant and cheerful.

Report a concern   May 23, 2018 — Rated 10 out of 10 by Joan Carlozzi Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Great professional service delivered every visit!

Report a concern   May 23, 2018 — Rated 7 out of 10 by K.F. Merry Maids of Brookline & South Shore
What could we do to improve?

Some spots of the floor and top of 3/4 walls don’t get cleaned

Report a concern   May 22, 2018 — Rated 5 out of 10 by K.C. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

The utility room hasn't been dusted.....I had to move things out to get washer serviced, and there was a ton of dust.

The last one used to change the foil in the toaster oven, and clean up around the trash barrel in the kitchen, and the new one doesn't, even though I have provided a detailed list for each room - I wish the list was adhered to, and there was some consistency.

Report a concern   May 22, 2018 — Rated 10 out of 10 by D.M. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

You are excellent

Report a concern   May 18, 2018 — Rated 5 out of 10 by J.H. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Honestly I’m not very hard to please!!
But I have to admit the job was fair at best!! I don’t even think they dusted my apt.. sure the vacuumed cleaned counter tops etc. I’m not that guy who complains!!! But u asked!

Report a concern   May 17, 2018 — Rated 8 out of 10 by E.P. Merry Maids of Brookline & South Shore
What could we do to improve?

deep cleaning options

Report a concern   May 15, 2018 — Rated 10 out of 10 by J.D. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Had a very good experience. The merry maids that came
were very nice and professional. I felt very comfortable
with them and would definitely have them in my home
again.


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