Merry Maids of Brookline & South Shore
197 Rockland Street B-1
Hanover
MA 02339
United States

Average rating: 8.0 out of 10 based on 2069 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 17, 2018 — Rated 10 out of 10 by E.W. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I love all of Merry Maids services. Nancy and Stephanie do a wonderful job. The house looks wonderful when they are finished. They are so courteous and professional and get everything done in a timely manner.

Until the next tme, thanks so much.

-Name removed

Report a concern   February 15, 2018 — Rated 9 out of 10 by W.M. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I like the scent of the cleaning products.

Report a concern   February 9, 2018 — Rated 9 out of 10 by C.R. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

House came out great and smelled great too!

Report a concern   February 8, 2018 — Rated 10 out of 10 by E.N. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Colleen does a great job. She is always open to suggestions/comments.
Products clean well.

Report a concern   February 4, 2018 — Rated 8 out of 10 by D.A. Merry Maids of Brookline & South Shore
What could we do to improve?

Have cleaners move objects instead of just cleaning up to it.

Report a concern   January 30, 2018 — Rated 0 out of 10 by S.B. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Nothing.

Report a concern   January 29, 2018 — Rated 8 out of 10 by B.H.H. Merry Maids of Brookline & South Shore
What could we do to improve?

There are particular tasks, such as washing inside and out trash cans, and coffee poets in seminar room, which may or may not be done weekly, though they are required, as I have made clear to company. There are places where cleaning, say floor and rug where boots of guests are left and then removed, which are not cleaned well weekly. Since there are other persons woking sometimes with Danita, whom I love, she is not always able to do each job since she is supervising others. I wish the apt, not very big one at that, would feel crisply cleaned each time, and nothing left to surprise me undone.

Report a concern   January 29, 2018 — Rated 9 out of 10 by L.W. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

i live coming home when the house has been cleaned! it smells great!

Report a concern   January 26, 2018 — Rated 8 out of 10 by R.C. Merry Maids of Brookline & South Shore
What could we do to improve?

Service has improved tremendously in the past month or two, keep up the great work!

Report a concern   January 26, 2018 — Rated 9 out of 10 by M.T. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I like the products you use. I also like having the same person coming out every time.

Report a concern   January 26, 2018 — Rated 9 out of 10 by P.Q. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

They do a good job

Report a concern   January 26, 2018 — Rated 10 out of 10 by S.M. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Nancy is friendly and thorough and we are pleased with how our house looks after she cleans.

Report a concern   January 25, 2018 — Rated 10 out of 10 by N.M. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Your staff are great at what they do. Also the system of a supervisor coming to check quality of work ensures any issues clients have are addressed. Your responses toenquiries of services are also vey professional.

Report a concern   January 25, 2018 — Rated 10 out of 10 by K.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I love how our cleaners are both efficient and thorough. They are friendly and personable while not being intrusive. Our cleaning day is the happiest day of the week!!

Report a concern   January 23, 2018 — Rated 10 out of 10 by J.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I like Liza and Jenn. They were very thorough, professional and pleasant. I hope they can be scheduled to do all of my cleanings.

Report a concern   January 23, 2018 — Rated 10 out of 10 by E.G. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

courtious service.

Report a concern   January 22, 2018 — Rated 7 out of 10 by J.P. Merry Maids of Brookline & South Shore
What could we do to improve?

Thanks for a much better cleaning this past week. Please strive to continue this level of service.

Report a concern   January 22, 2018 — Rated 8 out of 10 by J.H. Merry Maids of Brookline & South Shore
What could we do to improve?

keep the cleaning consistent.

Report a concern   January 22, 2018 — Rated 10 out of 10 by P.R. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

MM is well organized and flexible with timing if something comes up on my schedule. The cleanings are always well done and timely.

Report a concern   January 22, 2018 — Rated 10 out of 10 by G.H. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

How great you clean my house!!!

Report a concern   January 18, 2018 — Rated 8 out of 10 by R.S. Merry Maids of Brookline & South Shore
What could we do to improve?

Ensure all corners are clean

Report a concern   January 18, 2018 — Rated 8 out of 10 by G.H. Merry Maids of Brookline & South Shore
What could we do to improve?

I was ver pleased with your services

Report a concern   January 16, 2018 — Rated 9 out of 10 by S.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Brenda did a good job

Report a concern   January 9, 2018 — Rated 10 out of 10 by B.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Kevin does a very good job for us, and we appreciate his efforts.

Report a concern   January 4, 2018 — Rated 8 out of 10 by M.C. Merry Maids of Brookline & South Shore
What could we do to improve?

The last item that is done before leaving is washing the living room floor. The living room floor doesn’t come out clean. It looks like it has a film or streaks. Maybe this is a result of dirty water?? A second pail of clean water reserved for the last room after the kitchen is mopped might help.

Report a concern   January 3, 2018 — Rated 10 out of 10 by G.L. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

You did an excellent job at my Mothers apt. It means so much to us that her place was so clean and smelling wonderful. Thank you

Report a concern   January 3, 2018 — Rated 3 out of 10 by S.C. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I had asked for consistent cleaning personnel and each visit there is a new person. I do not feel comfortable having so many people coming in my home. And the timing varies each visit. One visit, a one the cleaning personnel had to leave early and was picked up by her creepy appearing friend whom was driving this black beat up vehicle, which made me uncomfortable. And several of the workers smoke and reek of smoke upon entering the house. And the cleaning prior Christmas, the upstairs bathroom did not appear to have touched. Unfortunately, to exit out of the contract, I will have to pay a high fee to do so. Therefore, I feel trapped in this contract. Although the house is clean and I understand people work hard to make a living, yet would prefer a more professional service. I regret being locked into this contract.

Report a concern   January 3, 2018 — Rated 6 out of 10 by J.P. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Attention to detail is lacking.

Report a concern   January 3, 2018 — Rated 10 out of 10 by P.O. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Very happy with all products. Nancy"s working habit is the best.

Report a concern   January 2, 2018 — Rated 10 out of 10 by D.M. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Excellent service
Friendly staff


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