What our clients think of us!

Nancy is thorough and pleasant and cleans like my mother and grandmother before her did and that is high praise.

The Merry Maid who comes to our house does a good job with a pleasant attitude.

I haven't received any complaints about the job Merry Maids does so I can't make any suggestions about how you could improve.

Great job on general cleaning. I'd like there to be an option for a deep cleaning for floors and cabinets.

The service is great however the products last used did not smell as fresh as the previous cleans.

Easy to schedule, flexible and they did a terrific job!

Very good job deep cleaming

I expected a good job but the two young ladies that cleaned my place were fantastic. They worked so hard and did not miss anything. They were prepared to work when they arrived and never stopped until they walked out the door. Also, the representative that the I originally met to discuss my needs took time to understand everything that I wanted and also mentioned extra items to be reviewed/cleaned.

Please extend my appreciation to all of them.

Our regular person is wonderful. Very hard working and well organized and efficient. We appreciate that, and her cheery friendliness.

Fresh smell

You come equipped with all of the cleaning materials and tools.

They were great, and even trapped with no power they did what they could. Stephanie cleaned the bathroom in the dark and entertained my 3yo while I called national grid, the electrician, schools and fire dept. They also used magic eraser on some of the kitchen floor. They seem to pay more attention to detail and a better fit for us. Definitely an A for effort! The most important things to me are good thoughro cleanings of the bathroom (toilets x 5 boys) as well as all of the floors. Attention to detail such as wiping the doors/walls etc or anything they notice would be greatly appreciated.

1) The teams that come to my place always do a good job, and (usually) use nice citrus-y smelling cleaning fluids.

2) When I have a problem, or a special request, they will respond positively.

Cobwebs not cleaned in basement, specially under the stairs. Floor not well cleaned in basement. The floor on the sides of washer and dryer not cleaned. The moldings in the basement were not dusted off. Overall basement was not cleaned.
My daughter’s bedroom closet floor was not at all cleaned as specified in contract.

Great job by Nancy semi monthly for me. Always consistant,great service

The cleaners are thorough and considerate and if something is missed one time, they make sure to get it the next time. The true value-add for me is the office support. Having someone call me before a cleaning to see if anything needs special attention and getting a call after a cleaning to ensure I'm satisfied. That's the big difference with a service like Merry Maids, otherwise i could work with a non-agency cleaner (like i have done in the past).

Please keep this level of attention and continual customer outreach a priority!

I had the best 2 employees. Very, very good job!
Thank you to those two girls!!!
Highly recommend them

Quality of service. Personal touch.

The staff were professional, efficient, and responsive. They initially missed some details, but took care of them after I brought them to their attention, and there were no issues with the work.

Excellent and friendly staff. A pleasure to have in our school.

I had repeat issues with regards to the floors and it was super frustrating. The customer service to resolve the issue was very good though and I would definitely tell others about that. The floors have been good recently.

I’ve had Mary maids cleaning my house through the winter. Unfortunately, I haven’t been able to get there much. However, nobody’s been in the house. So really the job is to keep cobwebs and dustfeom accumulating. When I left the house at the beginning of the winter, it was spotless. I just went to the house to spend a long weekend. Despite the fact literally one week before it was cleaned, there was dust and dirt in the corners,!on the mantle, the dinning room rug was not vacuumed. in fact it appears as though they have been surface cleaning this winter despite paying a premium. At the once a month premium price, it should be as though the house was cleaned for the first time. Not acceptable.

we are very happy with your service

I need more consistency in who will be coming to my house.

There also appears to be a difference in what different cleaners do - for instance, one told me the notes said that the bedroom shouldn't be touched. That isn't true. Vacuuming and dusting in the bedroom only.

Speak with Melissa in this regard from your Hanover location.

With the experience that should be behind your reputation, not satisfied.

Name removed

I love all of Merry Maids services. Nancy and Stephanie do a wonderful job. The house looks wonderful when they are finished. They are so courteous and professional and get everything done in a timely manner.

Until the next tme, thanks so much.

-Name removed

I like the scent of the cleaning products.

House came out great and smelled great too!

Colleen does a great job. She is always open to suggestions/comments.
Products clean well.

Have cleaners move objects instead of just cleaning up to it.