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based on 1175 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The girls are always diligent about doing a good job.
Price is high.
I would recommend Merry Maids of Bellingham to anyone wanting a clean, fresh feeling home for a reasonable fee. Everyone I interacted with, on the phone and in person was friendly and helpful. The cleaners walked through the house with me to be sure they knew exactly what was needed, and we walked through again at the end to assess the job. They were throughout and thoughtful in all ways, a true pleasure to work with.
( you can use my name as First name removed M.)
Overall good team and good effort. Did have to remind about some woodwork and door trim and vacuuming still to do but responsive and completed the job. Thanks.
It wasn’t worth the high price. The dusting was limited, glass shower doors were left streaked. I had to ask for furniture to be moved while vacuuming and then very little was moved. I had to ask for throw rugs to be vacuumed, they weren’t picked up to vacuum under them.
Cleaners are timely, efficient, and pleasant.
The service you provide does not fit our needs. We must find someone willing to do whatever is necessary.
I spoke with Maddie I believe showed her the house. Wanted all but two rooms walls cleaned and basic move out cleaning. We discussed I didn’t want carpets edged but vacuumed and appliances cleaned for additional costs. I was delayed in returning to the house as my wife has been in the hospital that’s why I chose to get a move out clean done. Upon my return there were cobwebs in the bathroom pile of dirt from sweeping in the bathroom none of the floors were even lightly vacuumed, there was evidence of cleaning done the oven was cleaned however the pans or even under the pans weren’t touched on top. The fridge was wiped down inside however I had to wipe the seal and the door down and underneath. Also spoke about walls wiped in all but two rooms. If they were it wasn’t evident. There was a plastic bottle left on top of cupboard that was supposedly cleaned and tons of residue left behind. As if instead of cleaning top to bottom room by room it seems they went wherever and left a bunch of stuff behind. Was the house dirty yes did they do some of the job yes. However it seems even as though maddi said she walked it on the phone, there was a lot not done. I don’t feel I have monster high expectations however cobwebs in bathroom windows,piles of sweep up left behind and stove pans not touched is not ok. All in all I was not pleased with the service however what is done is done.
Thanks
Corey
They just did a great, thorough job cleaning my house. My poor cats are working overtime to make up for lost cat hair!
It is costly
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None 9f my floors were cleaned. They swept them but never washed them this includes my stairs. So essentially the team washed walls for 5 hours and swept.
Your ladies that cleaned were very professional.
The cleaners were on time, efficient in their work and did a very good job. They were pleasant to work with and professional.
Its all good
We hired them to clean our house for the new people who moved in the next day. I went back in the evening to drop off the keys and to make sure everything was good to go.
Microwave was broken and the house wasn’t clean at all. Dirt piles in every corner. Dog hair covered the carpet on the side of the walls and and and…. I had to go back to town to get tools to fix the microwave and clean the whole house again. I basically could have just done it myself, which I did and they still charged me. That was my worst experience I’ve ever had.
Everything was Excellent!
Competent friendly ladies.
The communication beforehand, confirmation of day and time is great. The cleaners are always nice and leave my home looking better than it was before they came.
Everyone is friendly and we get an alert when they are on the way. Good job every time.
The team did a great job cleaning our home. They were also great about communicating before and during the cleaning. Thank you!
It was clean and fresh and the ladies were kind and respectful
The bathrooms were spotless!
However, the floors were not done to my satisfaction. I left a message for the Bellingham office asking for a walk through, I asked for this before the job was done, and I also left the phone message asking for a walk through after the job was done.
No one made any contact for my follow up after the job was done.
Knowledgeable staff, friendly, efficient cleaning. A joy all around!
Begin by showing the client the list of tasks to be performed for the day so as to more clearly communicate what to be expected. When necessary, replace vague words such as "dust" with detailed meaning such as "use glass cleaner to wipe the glass coffee table" or "wipe down the tiles on the fireplace," etc.
The ladies did an excellent job, I have zero complaints. I also like that my house did not smell like chemicals, or really anything. I used a different company one other time, and had to reclean everything. I am super happy with Merry Maids.
Stop sending new people each visit. The cleaners need to be able to remember how we want things done from visit to visit.
Price professionalism punctuality and the way my home looks when they have finished
Prompt polite super service clean well
Service is alwaysl good and the products are fine.
I feel like my cleanings are inconsistent. There are a couple team leaders that I really like and have expressed it (Jacey being one of them, can’t remember the name of the other gal but I think she drives a yellow Forerunner).
I don’t want to sound like a rich snob, because I’m far from it. We have to budget for these cleanings. It’s just a really nice thing to have with a newborn in the house.
The other thing is that when the cleaners are coming early, it would be nice to be asked if they can come early, rather than told. I was expecting them between 12-1pm on 2/6. Instead of being able to relax and sleep in on my birthday, I had to panic get the house ready for them to be almost 3 hours early. I very much rely on the estimated timeframe I am given prior to the day-of.
I cannot control the last comment, but I do plan on calling to go through the work order before my next cleaning. I want to make sure everyone is on the same page.
Thank you for taking the time to read this.
Name removed