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1172 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have only been clients of Merry Maids for 3 months, but have found the service so far been most satisfactory.
The cleaning teams have been professional and willing to fulfill any special requests within the scope of our service agreement. This has been especially true of the team that has come regularly to our home these past couple of months.
The products they use leave no visible residue and smell great.
They were cheerful, helpful and effective and they worked in miserable conditions. Keep them coming to me!
Well done!
Hard workers.
Good communication.
I like that they are on time.
This happens, and she felt terrible. She broke one of my vintage perfume bottles. But I know things happen
I don’t think my kitchen floors were mopped.
Your step ladder is on my front porch.
Not forget my microwave
Great price, prompt, friendly and thorough. What more could you possibly want?
My experience with Merry Maids is that they are efficient, careful and on time. I have not had any troubles with scheduling or with too few people to do a deep clean when that's required. They are pleasant, friendly and easy to talk with.
Danica, the local office manager, was an especially good listener and even developed a spreadsheet listing rooms and particular cleaning requirements for each. I've never had anyone do that before and I have many years of experience with house help.
I had a home in some very serious need of help in Maple Falls, WA. Although I felt terrible giving this job to anyone, Merry Maids stepped up and did this work. I'm so very grateful for their wonderful customer service, expedient booking, and the team that put in all the effort to make the home shine again. Thank you!
The two ladies that did the cleaning. I hope Danielle sends them for the next cleaning
The ladies try to please us as much as they can. We provide our own products.The main thing I notice that could really be improved is the cleaning under the head of the beds. When I was cleaning regularly by myself, I pulled out a lot of hair, Kleenex and lint. We have allergies, and we tend to sneeze when debris accumulates under the beds.
They were on time and when finished it did not smell of cleaning supplies but clean and clear
My house is now super clean and tidy. The team was efficient and friendly. Thanks!
Friendly, COVID Precautions, excellent cleaning and service.
Three words… attention to detail. Everything from the original meeting with Danica to the thorough cleaning by a VERY professional team was done with precision and an eye for the small things. Worth every cent!
Attend to messages more predictably.
I love my house being cleaned without the smell of cleaners strong
I always love walking in the door.
Thank you
Unfortunately I will not be recommending Merry Maids. They showed up late, the didn’t let us know when they left, so the unit was left unlocked and all the lights were left on all day. We also were not told that they wouldn’t be finishing the job. While I understand that the unit was disgusting, I wish I had gotten a phone call stating that they didn’t have time to complete and that they would need to come back to finish. I still haven’t received any sort of communication. Floors were sticky, countertops dirty in the kitchen, dishwasher wasn’t clean, toilets/shower had to be cleaned again, all trim cleaned etc. again, I understand the unit was a complete mess. I just wish I had been told that they didn’t plan on finishing it or weren’t able to get it done and needed to come back.
Your crew does an outstanding job every time. So pleased with our service.
The ladies are prompt, professional, quiet, hard working, knowledgeable, thorough, and quick. They work as a team. I like that they use a steam cleaner mop because this is the first time our tile floors have looked clean in years.
Service was excellent as usual.....Thank you
The lack of personnel continuity between visits is not conducive to a consistent cleaning experience.
The house cleaners do a nice job. But the service seems expensive to me.
Reliable, prompt, thorough, consistent with great attention to detail.
I am a new client of Merry Maids with the second cleaning of our home having just been completed by the team of Brianna and Abby a few days ago. My husband and I have been impressed by the friendly courtesy and professionalism of these two young ladies. We have found them to be thorough and efficient.
Excellent job
This my 3rd year with MM, and couldn’t be happier. I usually have the same team every week. The girls are awesome, competent, respectful. In these trying Covid times, they practice aseptic technique & wearing masks at all times. I’m happy with the hard work they do for me…I highly recommend this company. Kathy😁
I like the consistency of the cleaning and the courteousness of Haley. She always a good job even though she has some one different with her every time.
Great job in cleaning the home. It was a deep cleaning and for the cost, it should have included walls washed. it was fairly expensive. The home did look very nice once done.