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based on 2095 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Misty and Trish are very friendly, conduct quality conversation, do not waste time, and are very capable of doing a good job. Misty and Trish have been doing our cleaning since we started using Merry Maids. Keep up the good work. Roberta and First name removed
This is to inform you that I am very pleased with the services, products, and assistance I have received from your Company. Your customer service representatives and service technicians present themselves in a professional manner and are always helpful. I would not hesitate to recommend your Company and products to others.
Satisfied customer
Better communication from the office to the working staff on the job site. There have been numerous times when the staff instruction sheet was unclear and not specific enough. Providing the customer the same sheet as the on-site staff would help clarify expectations and improve communication between all parties (office staff, on-site staff, customer). It would also reduce confusion, disappointment and frustration by all involved.
The sinks are left dirty every time and every time , I need to dust after the ladies leave. I'm also not sure if any of the floors are ever done.
Missed some areas. Too many cleaners. Didn't know who wa doing what.
The services are delivered by hard-working, professional employees who take pride on even the tiniest of detail. Our house is on the market, and everyone comments on how clean our house is. Thanks, Merry Maids!
I really like one of the girls a lot. Amy Last name removed is the best. She does a good job and works by herself. She is respectful of my home. She will ask if she can do anything else for me. I like the products used. My house does smell clean when the girls leave.
I'm impressed with the work your cleaning team does. They are fast. I would prefer two cleaners instead of one. I would like to have the same team as much as possible.
everyone was very nice! Just a few things I noticed that weren't wiped down around my office area and behind doors for cobwebs. Otherwise, both were very nice ladies. I intend to continue utilizing the great efforts and teams at Merry Maids!
First name removed ~
The staff is friendly and very respectful. They do a great job cleaning around my schedule. Sometimes they miss cleaning areas, but overall do a good job.
Flexible, friendly, professional
The ladies show up regularly!!!
The apartment smelled very clean when I opened the door. All the chrome and outlet covers were sparkling. Very professional team and great work!
The cleaning was fast and perfect. The house looked cleaner than I thought it could.
I love the professional way Trish and Misty clean my house. I have recommended them multiple times. In fact they are now cleaning one of my best friends house.
office staff is professional and courteous. Service staff is friendly, thorough. home smells nice and fresh after cleaning. does not smell like chemicals
I like the thoroughness. I don't remember the names, but the ladies who came for our first revisit of your services were exceptional. Thank you!
Prompt reply
On time, friendly and do a great job cleaning of course.
Bathroom cleaning is outstanding.
Consistency in cleanings. Some are excellent, some are only OK.
Great smelling!
We have used Merry Maids for the past year and a half on a bi-week.y basis. We are very happy with their service.
Follow our original agreed upon instructions more closely - specifically like sweeping the front porch, cleaning floors under the furniture too, and not arriving before 10:00 am. These things get missed regularly.
I do admit to having a hard time asking people to go back over things once they are ready to leave, so it's partly on me, but I am not a supervisor type of person. And I'm probably not the only one. It's part of the reason why I would engage a service like Merry Maids.
The early arrival problem is a real annoyance to me since I am up late on a regular basis.
Very thorough cleaning. Punctual. High quality service. Much appreciated.
I would not have known the first cleaning occurred if I hadn't seen the crew in my home. Had to call to schedule recleaning. Second cleaning was acceptable, but then we were overbilled. Offered a fifth cleaning for free for our troubles, but this was already on our account. No part of this experience went well. We paid extra to have headaches.
When we got home a small piece of a blind had broken off and a ceiling vent was laying on the ground. Also, I found a few areas in the master shower that were missed. Generally though I very impressed with everything else. Finding the inside of my microwave to be clean was an exciting surprise. I thought the upstairs bathroom floors would look a little cleaner than they were but the main level flooring blew me away.
Friendly and thorough service every time!
Outstanding service by Annett and team!
After a long break for construction needs I was so excited to resume weekly cleaning. However the two employees were grumbling audibly about "how long since she has been cleaned?" They both also complained to me about walking in to find remodeling in process.
Two rooms on the main floor were still under construction which I said to obviously skip. However they skipped the entire main floor and basement. Furthermore, the quality of cleaning in the master bath was less than my 5 year old could accomplish. Very disappointed and on the verge of cancellation. I will pay whatever is charged for an adequate service but this does not foot the bill.