- Phone: 3174689389
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based on 2095 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I'm not familiar with what products are used. The ladies who come here are a good team and work well together to get the job done.
1.Lights were left on and with it being unoccupied it was several days before anyone was there to notice and turn them off.
2. Most of the lighting fixtures still had thick dust on them as well as the walls.
3. Call to let them know about this and was told they would call me back about fixing this and have still not received a call.
What would you do to make this right ?
They do a great job!
Merry Maids are GREAT!
Cleaning under things, cleaning around windows and doors and making sure that the lights they turn on is off when they leave. If lights are on when they arrive, leave those lights on.
Cleaning is consistently good. Office staff is always very nice, cooperative and pleasant to deal with.
You are available for extra cleanings, you bring your own supplies, you're prompt, you send the same people whenever possible.
The quality of work has decreased from Merry Maids. While the women who service our house are incredibly friendly and we adore them - we've gotten to the point where our entire basement has been skipped, vacuuming has not been done (we have pets so it is incredibly obvious when vacuuming has been skipped in any room), surfaces out in the open haven't been dusted to the point that it's gotten so noticeable that I've had to go around dusting; something I don't mind doing but have some trouble with knowing that we're paying a company to do the exact thing I'm now spending my weekends doing. On multiple occasions the Merry Maids contractors were at our house for approximately one hour - we have a three story house; even without the evidence of missed areas, there is little to no way they were able to clean three floors in one hour, even with two people.
As to the women who service our house - they do amazing work in our kitchen and our bathrooms are always spotless - they are friendly and personable and a complete joy to work with. In my humble opinion, it seems Merry Maids has some time frame scheduling for each house, and the contractors do their best to pick what needs to be cleaned and what can be touched on, in order to fit the schedule. While we don't fault the women, it's clear Merry Maids' policies aren't prioritizing it's customers.
We've called in and spoken to Merry Maids on numerous occasions and sometimes someone is sent out to fix the issue and sometimes nothing happens. We've finally reached the point where we're ready to actively look for another company; we hope to stay with Merry Maids but not if we're not getting the service we're paying for.
Team was two hours late. Bathrooms floors were not cleaned. Sediment ad Kleenex on the floor there and also under my bed after a specific request that carpet be used to clean under the bed. Large area in the bedroom not vacuumed and light furniture not moved to access it.
It was not even a normal much less a deep cleaning.
I am a single mom with 2 jobs and I honestly just don't have time to keep the house clean. The girls that come to clean my house are super sweet and they do an amazing job. Having them come and help clean the house takes a load off my to do list.
My house always looks beautiful when merry Maids have been to clean.
I also appreciate that they work around my dogs! Thank you!
They are always thorough and work efficiently. We could not ask for more. Tracy is the best!
Very professional. Thorough. Careful. Dependable. A+
you overcharged me for floor cleaning only. i called the person who scheduled it and she gave me no help. she said the lowest fee was $100 per hour. which is fine, but the girls were at my house for 1 hour and 15 minutes and my fee was $180; that is $90/hr for minimal service. not happy at all
Reliable and do excellent work.
We consistently get great cleaning service from Merry Maids. I appreciate the professionalism of everyone I've worked with in the Merry Maids organization. Good people who work hard!
Well-trained and polite housekeepers.
I like that my house is spotless when I get home, and it smells like cinnamon.
I love having Merry Maids clean my house. The ladies are personable and efficient. They are in and out in a short period of time and the result is a clean house. since I have pets, they pay attention to vacuuming. My kitchen and hall floors just shine!
If I ask them to help me make the bed, they are more than willing to do so.
In short, they are thorough and nice to have around. also, they do not waste time but get right to work.
Areas were left uncleaned (there were a couple paint cans on the floor that weren't moved to clean under/behind), walls were not wiped down and left dusty from floor refinish.
Love the dusting product and wish you would sell it to use in between cleanings.
Efficient and thorough
1st, love coming home to a clean house.
2nd, love how clean my shower and bathroom are
3r.d, love how they deal with the dog hair !
We appreciate the care that Amy takes in maintaining the house. The products are good quality.
Amy is efficient and thorough. I like her and trust her in my home.
Merry Maids confirms appointments the day before. We have been traveling a lot and frequently need to move cleaning a week out. Merry Maids accommmodates our schedule very professionally.
We typically have the same two ladies each visit. They are thorough and efficient.
I love Merry Maids!
Reliable
Not on schedule, Called off the second day. Not able to stick to deadlines
very professional and always seem wiling to please.