Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 32053 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 13, 2011 — Rated 10 out of 10 by L.J. Zerorez Los Angeles
What do you like about our products and services?

Brett was excellent. He was thorough and well mannered. I feel comfortable recommending to our friends.
Report a concern   July 13, 2011 — Rated 10 out of 10 by B.V. Zerorez Los Angeles
What do you like about our products and services?

Technician arrived on time and was very professional, it did not take too long to clean the carpet and it looked fantastic after it was cleaned.
Report a concern   July 13, 2011 — Rated 10 out of 10 by J.B. Zerorez Los Angeles
What do you like about our products and services?

worked great
Report a concern   July 13, 2011 — Rated 10 out of 10 by J.D. Zerorez Los Angeles
What do you like about our products and services?

The carpets look pristine, no residue, and no smell!
Report a concern   July 13, 2011 — Rated 10 out of 10 by C.W. Zerorez Los Angeles
What do you like about our products and services?

Our carpet has never been this clean since the day it was installed!
Report a concern   July 13, 2011 — Rated 10 out of 10 by G.G. Zerorez Los Angeles
What do you like about our products and services?

Very good results. Very good people.
Report a concern   July 13, 2011 — Rated 9 out of 10 by R.M. Zerorez Los Angeles
What do you like about our products and services?

Excellent job every time - I have used you several times - your prices are high but I keep coming back.
Report a concern   July 13, 2011 — Rated 8 out of 10 by V.R. Zerorez Los Angeles
What could we do to improve?

Help move some furniture, especially the elderly. I don't mean heavy duty. Your employee was very courteous and professional

Name removed
Report a concern   July 12, 2011 — Rated 10 out of 10 by V.B. Zerorez Los Angeles
What do you like about our products and services?

The whole process is easy. The service techs are knowledge, professional and hard working.
Report a concern   July 11, 2011 — Rated 10 out of 10 by T.J. Zerorez Los Angeles
What do you like about our products and services?

My tile floor looks like new!
Report a concern   July 11, 2011 — Rated 8 out of 10 by G.H. Zerorez Los Angeles
What could we do to improve?

lower cost
Report a concern   July 11, 2011 — Rated 8 out of 10 by S.G. Zerorez Los Angeles
What could we do to improve?

my carpet stayed wet for a long time, it looks great so it was worth the wait
Report a concern   July 11, 2011 — Rated 6 out of 10 by J.F. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

There was no carpet prep (ie vacuuming, etc). All that was done was spray the carpet a little and then the application and extraction of hot water. I had requested a carpet repair, but the tech did not bring an iron nor carpet tape.
Report a concern   July 11, 2011 — Rated 10 out of 10 by A.W. Zerorez Los Angeles
What do you like about our products and services?

DIAGO, A VERY PLEASANT YOUNG MAN. YOUR PROCESS IS WONDERFUL. ALL THE SPOTS ARE GONE AND NO SMELL. WILL USE YOU AGAIN,
Report a concern   July 11, 2011 — Rated 10 out of 10 by J.J. Zerorez Los Angeles
What do you like about our products and services?

The technician was very cordial, polite, well-groomed, and clearly knew how to complete the job efficiently.
Report a concern   July 11, 2011 — Rated 9 out of 10 by T.R. Zerorez Los Angeles
What do you like about our products and services?

Using only high alkaline water and the cleaning tech friendliness>
Report a concern   July 11, 2011 — Rated 3 out of 10 by D.C. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The technician was really nice and helpful with the information. However, an area rug (which was same carpet in the rest of the house that is used as a remnant) that was cleaned dried with reddish brown stains that were not there before. I am not happy with the results on the results-it actually is worse than what was originally there. These stains did not appear until after it dried-no furniture was placed on rug nor was there any walking on rug until it dried later that evening. The stains follow the machine marks, so it looks like the machine made the stains. Also, while I ok'd the truck on my driveway, it leaked oil. This is the first time I have been unhappy with the product, and most likely won't use your services again.
Report a concern   July 11, 2011 — Rated 10 out of 10 by L.M. Zerorez Los Angeles
What do you like about our products and services?

No soap residue and your carpets look "brand new" after Zerorez is done! LOVE THIS COMPANY AND NO OTHER CARPET COMPANY HAS OR WILL TOUCH MY CARPETS AGAIN!! :) The friendliest, most professional and knowledgeable technicians ever!
Report a concern   July 11, 2011 — Rated 10 out of 10 by S.K. Zerorez Los Angeles
What do you like about our products and services?

Showed up on time, very friendly and knowledgeable. You did a really great job. Thank you.
Report a concern   July 11, 2011 — Rated 9 out of 10 by C.P. Zerorez Los Angeles
What do you like about our products and services?

I liked that only very hot water is used with no other soaps or other products. The scheduler and the technician were friendly, knowledgeable and flexible.
Report a concern   July 11, 2011 — Rated 10 out of 10 by S.K. Zerorez Los Angeles
What do you like about our products and services?

The carpet looks new again and didn't feel crunchy after drying like a previous cleaner.
Report a concern   July 11, 2011 — Rated 10 out of 10 by S. Zerorez Los Angeles
What do you like about our products and services?

the guys were freindly and fast. did a great job.
Report a concern   July 11, 2011 — Rated 9 out of 10 by L.R. Zerorez Los Angeles
What do you like about our products and services?

The cleaning process works and your staff is always nice.
Report a concern   July 11, 2011 — Rated 10 out of 10 by R.L. Zerorez Los Angeles
What do you like about our products and services?

Good service. Clean product. No residue.
Report a concern   July 10, 2011 — Rated 10 out of 10 by L.C. Zerorez Los Angeles
What do you like about our products and services?

Fast professional service. Job well done! Carpet looks great!!
Report a concern   June 25, 2011 — Rated 1 out of 10 by M.E. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I just wasn't impressed with how clean the carpet or rugs were. The guy who cleaned was very nice though.
Report a concern   June 20, 2011 — Rated 9 out of 10 by J.P. Zerorez Los Angeles
What do you like about our products and services?

No soaps, chemicals, etc going on the carpet
Report a concern   June 19, 2011 — Rated 7 out of 10 by J.F. Zerorez Los Angeles
What could we do to improve?

Great attitude and service inside our home. We live in a condo association with private streets. Your service truck leaked oil leaving two 4" diameter oil stains and a series of blue swirley marks that looked like sidewalk chalk. I scrubbed them with soap, brush and water but there was still some residue so I would rate your company an "F" for the crud left on the street---zerorez--no way.
Report a concern   June 16, 2011 — Rated 9 out of 10 by S.G. Zerorez Los Angeles
What do you like about our products and services?

Brian was very professional and friendly, he did an excellent job from top to bottom.
I liked the product because it did not leave a residue and the carpet seems softer.
Report a concern   June 16, 2011 — Rated 2 out of 10 by J.R. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

My carpet dried with a browning color (to much water) and I'm having a party Saturday night with ugly dirty looking carpet. Your technician is returning Monday. I explained that the guy I use now will return the following day if browning or any other problems exist. You can't come back until 8 days later??

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