What our clients think of us!

Terrible upsell practice once at our home.

Your people cleaned my off white berber carpet beautifully. I have had other companies who did not do as good a job as Zerorez did.

the last time I had by carpets cleaned by your company the tech left stains that he said he could not get out upstairs in my bedroom. I understand that some stains can not be removed but when you change the shape of the stain (which ended up to look like a huge penis... yes a penis) and then spread the stain ALL OVER my room, i believe it could have been removed. as a matter of fact, i went to the store and bought a can of woolite cleaner and was able to REMOVE the entire penis stain. So dissapointed.

clean water

Fast, friendly and did a great job.

The absence of soap that would leave residue and accelerate the cleaning process

the technician was very nice and helpful and called before he came. the carpet is now clean and smells good. thanks.

reduce your cleaning fee!

The technician was very friendly and professional. He did a great job! There was no chemical odor and the carpet dried relatively fast. My carpet looks and feels like new! I would definitely recommend Zerorez to my friends!

Thorough job and polite.

spots are coming back

The service technicians were very friendly and helpful; the carpets were thoroughly cleaned, and didn't take too long to dry. It's been a month now, and the carpets still look terrific!

Prompt service. Excellent results. Friendly tech.

We were very unhappy with the job that was done by our first technician.
We complained and another technician was sent out. He did a very good job and cured all of the problems created by the first tech.

The carpets turned yellow in spots and when I requested them come back out on my schedule, the person who answered the phone was not very helpful in getting someone out on a timely fashion. I requested sometime around 4:30pm early in the week as I am having guests for the weekend and I am home from work by then. They suggested 9:00am tomorrow or not until November 5th (my brother's wedding) which I accepted unhappily (I can't take any more time off from work). She said they do not send technicians out at that hour even though it would probably only take 1/2 hour to fix the problem. I felt that they really didn't care about pleasing the customer. I was very upset when I got off the phone with Zerorez.

Although our stairs came out well, the fibers were crispy afterwards rather than soft. The three oriental carpets that we had done were also crispy and stiff, and the discolorations did not come out as they have with traditional rug cleaners. I feel like I need to go back and spot clean.

You live up to the advertising and your workers are very professional.

Technician was on time and did a fantastic job.

I had to wait 2 weeks for their service. Large spots that had been in the carpet for years came out. I didn't have many problems, and the only reason, in spite of concerns for my asthma, after a grandchild vomited in 2 rooms, I had to call for the service. The air from the cleaning did bother me and on the day of service so I had to leave the house, and my asthma is not that bad. The asthma problems have continued. I wanted to have my bedroom cleaned, but thought I'd wait to see how I did because I didn't know if I could sleep in the damp room. It took 3 days to dry.

But my complaint is because some rust-looking spots have appeared in places that did not previously have any spots. These are not in travel paths. I keep rugs on the rugs to protect against dirt since I didn't want to have to clean the carpets. Also, the carpet seems very stiff as though it had been cleaned with chemicals. I have only had my carpet cleaned one other time since 1997 because of concerns with asthma, but when you said only water was used, though I knew the moisture would be a problem, I thought it was the best of the worst options. I did not have many spot problems; it just needed to be cleaned because of age. The cleaning after the chemical method did leave the carpet looking smooth and better and did not feel stiff.

Was going to call them to come back to finish the rest of the house. Now, with the appearance of the spots, I doubt I will.

So the company did come out and applied some spot remover to the areas of my concern. It did not completely take out the spots so I have continually applied the cleaner to those spots, and it's hard for me to get down on the ground to do this. Now I see that I have more of those brown spots in another place in the same room. The other rooms seem to be ok, but I haven't really totally gotten down and examined the carpets in those rooms. I can't see that I could comfortably recommend this company to my friends.

I thought I should let you know my experience.

Jane Chambers

The fact that the product does not leave any soap in the carpets.

Get up more paint from the carpet

Did a great job! Carpet came out looking like new again.

Professional, fast easy... very accommadating to my needs. I was going to have chemotherapy and my son was coming home from camp. I needed my carpets to be cleaned in a hurry withouy harsh chemicals. The professional who came to my home was professional neat, and kind.

Carpets came out much cleaner than with Coit and our rep is very professional and friendly.

Good service, no soap, no residue!

Cleaned my carpets quickly and efficiently. Was polite, responded to questions. Good experience.

Geof did a very good job. And did it in a timely fashion

my carpet was clean when you were done . That is what i wanted. Thank you Name removed

My carpet looks brand new after never having been cleaned in approx 27 years! With kids and dogs I would say that's amazing. The young man was very professional and quick.

The best cleaning ever and the service is always great!