Customer Testimonials
The guys did the job specially Ricky with knowledge and integrity . Whenever I call them, they always come and respond to my concern. And so far they’re doing a superb job and I thank you guys for that .
The service was efficient, thorough, and I was kept well informed of what was done.
Biggest reason is because of my main man that does my exterior James.
This is the first time I’ve had Rigo as my technician and he was very thorough and provided excellent service.
Great service
Our technician, Trinidad, does a fantastic job, is accessible and is always in a good mood. Plus your prices are reasonable
Bambi always does a great job and is professional also. She is friendly and truly cares about her customers. I have been using Terminix since the 1970's. I have always been pleased with your service. Thanks!
have accounts with Terminix for several years. So far so good
Reliable and addressed the problem.
Overall, very pleased with service. New resident/neighbor recently moving into a house Nextdoor. House had been vacant for over 3 years. Traps setup by Austin Mabon have been great help in reducing our problem with them.
They do the job well and when I call for anything they on top of w
Our technician Rich is terrific.
Are terminax representative? Always takes great care of us.
Our service person Henry is excellent
Derreck is great!
We were very impressed with the rates and customer service on the phone as well as the tech Travers.
Love my guy, he completes my requests with a smile!
I want to take the time to recognize Russell for the exceptional service he has provided me and my family through Terminix. In my experience, great customer service is becoming increasingly difficult to find, which is why I believe it is important to recognize someone who consistently goes above and beyond. Russell is one of those people.
Russell is not simply someone who comes out to perform a routine service. He has become someone I genuinely trust and appreciate having as my service agent. He is professional, knowledgeable, dependable, respectful, and, most importantly, he genuinely cares about doing a good job. Every time Russell comes out, I feel confident that my home is being taken care of properly.
What stands out most about Russell is that he treats the customer like a person rather than just another appointment on his schedule. He takes the time to listen to my concerns, explain what he is doing, answer questions, and make sure I understand anything that may require additional attention. That level of communication creates a sense of trust that is extremely valuable when you are paying for a service to protect your home.
Russell also takes pride in his work. He is thorough, pays attention to details, and does not make me feel like he is simply trying to get through the appointment as quickly as possible. When he identifies something that could potentially become a problem, he communicates it and helps me understand what can be done about it. That proactive approach is a big reason I have continued to feel comfortable using Terminix.
I also want to emphasize something that I believe is important from a business perspective: Russell is a major reason I continue to use Terminix. In a competitive service industry, the person representing the company directly in a customer’s home can have a tremendous impact on whether that customer remains loyal. If Russell were no longer my service agent, I would seriously reconsider whether I would continue using Terminix. That is not a reflection of the company as a whole, but rather a reflection of how much value Russell personally brings to my experience as a customer.
Employees like Russell are the people who create customer loyalty. A good product or service can attract a customer, but excellent people are what keep customers coming back. Russell has demonstrated that repeatedly.
I strongly believe Russell deserves recognition for his performance and the value he brings to Terminix. Whether that comes in the form of a promotion, additional compensation, bonus, or another meaningful form of recognition, I hope his leadership team understands how valuable he is.
I would absolutely recommend Russell to other Terminix customers, and I hope Terminix does everything possible to retain and reward employees of his caliber. He represents the company exceptionally well, and his service has made a direct difference in my decision to remain a Terminix customer.
Thank you, Russell, for consistently providing outstanding service. Your professionalism, dedication, and commitment to customers do not go unnoticed, and I sincerely appreciate everything you do.
Highly recommend, professional and personable!
Great customer service
Service has always been great!
Courteous, responds quickly to questions, very professional
Good communication, effective service, reasonably priced.
THANK YOU FOR THE GREAT JOB THEY DID YESTERDAY..VERY PLEASED
Great service. Great technician.
Joel is very responsive and always professional.
Our technician Michael Samuel! He’s been our technician for almost a decade and is great!!
Right now, Patrick is doing routine things. He is always prompt and does those things capably and quickly. I would have given him a 10! if I'd ever asked him something challenging. I feel he is very attentive to potential changes or problems. Maybe he should have a 10!
Matt is really responsive
Oliver is amazing! He always texts before he comes and asks if there is anything he needs to know or focus on. I know he has solved the issues and informs us on what we need to do if anything.